Reviews (662)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of promotional tools, including BOGO and volume discounts, which effectively boost sales without needing scripts or promo codes. Its user-friendly interface and seamless Shopify integration make it easy to manage multiple offers. Exceptional customer support, with staff like Alex, Kay, and Emily being notably helpful, adds to its appeal. Merchants also value its competitive pricing and the quick implementation of new features through its "Feature Request" section, enhancing both shopping experience and operational efficiency.

April 23, 2019

Application vraiment top! :)
Service clients compétant et dévouant ! :)
Je recommande cette application ! :)

PHOERA
Belgium
About 2 months using the app
August 12, 2021

Gran soporte y aplicación, me ayudó a resolver el problema de la oferta en el carrito de mi tienda, los recomiendo ..

Ortoped & Co Santiago
Chile
About 2 months using the app
Orbit replied August 12, 2021

¡Gracias por sus amables palabras! - Emily, Support Lead

March 26, 2020

This app has helped us to create a gift with purchase promo and we like the fact that we can combine it with Shopify promo code if we decide to run 2 promos at the same time.

Alchimie Forever
United States
Almost 3 years using the app
March 18, 2019

I used to love this app but recently it has become really unstable and causing huge customer service issues. Bulk discounts or BOGOF are a nightmare, it misses so many items off even though I group them into collections there seem to be more combinations that do not work than those that do. This means whenever we run an offer our CS team are inundated with angry customers that cant get the advertised offer to work. Currently about to uninstall and find a better solution.

Tikiboo
United Kingdom
Almost 3 years using the app
Orbit replied March 18, 2019

We're so sorry to hear you're having trouble! If you're willing to reinstall, we'd be happy to get you the help you need. We've sent you an email with more information. Hope to hear from you soon.

December 20, 2019

Some oddities here and there, but overall a great app. On top of that it has great customer service and a good helpsite. I would take an app that has some minor inconveniences with good Customer Support, and a good helpsite over one that is perfect and doesn't have those any day. If I have an issue I know they'll help me resolve it. 5+ Stars for CS, and Help Site, 4 stars for missing features that would be nice to have.

Sola Wood
United States
Almost 3 years using the app
July 16, 2020

I was trying to set up a multiple stage upsell, but ran into several issues.
James emailed me back the next day with full intention to solve my issues.
I went with his idea, because I didn't understand their system enough.
As a drop shipper, I recommend this if you are looking to bump up those #s.

The Astral Affirmations Mask
United States
About 2 months using the app
Edited October 2, 2018

It took me a while to get their attention, but once I got it - the support has been very good and constructive.

ochox.com
United States
Almost 3 years using the app
January 30, 2017

Great app and one of, if not the only, "buy x, get y" apps that doesn't interfere with 3rd party inventory apps. Their team went above and beyond helping me install, and even debugged some lines of code that weren't working on my site. Would definitely recommend this app, ESPECIALLY if you have inventory apps that you don't want messed up.

Goa Trend
United States
About 2 months using the app
Edited May 11, 2021

I use this app to add volume discounts, spend $X get Y or buy X get Y. The volume discounts work flawlessly and are very easy to set up. The other discount types didn't work perfectly for us out of the box, but the support has been great to work with. It would be nice if we could rearrange the discount hierarchy so we could determine which discounts fired before others. As it stands the volume discounts override all others, and require us to turn them off if we want to run temporary promotions.

UNI KEY Health
United States
Over 2 years using the app
February 8, 2022

Highly recommend, fully 24/7 technical support ! I was facing some problems of setting up, the support team figure out for me immediately.

Ollie™ Lash
China
About 2 months using the app
Orbit replied February 8, 2022

Thanks so much for the review! - Emily, Support Lead