Reviews (666)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

Edited October 2, 2018

It took me a while to get their attention, but once I got it - the support has been very good and constructive.

ochox.com
United States
Almost 3 years using the app
January 30, 2017

Great app and one of, if not the only, "buy x, get y" apps that doesn't interfere with 3rd party inventory apps. Their team went above and beyond helping me install, and even debugged some lines of code that weren't working on my site. Would definitely recommend this app, ESPECIALLY if you have inventory apps that you don't want messed up.

Goa Trend
United States
About 2 months using the app
Edited May 11, 2021

I use this app to add volume discounts, spend $X get Y or buy X get Y. The volume discounts work flawlessly and are very easy to set up. The other discount types didn't work perfectly for us out of the box, but the support has been great to work with. It would be nice if we could rearrange the discount hierarchy so we could determine which discounts fired before others. As it stands the volume discounts override all others, and require us to turn them off if we want to run temporary promotions.

UNI KEY Health
United States
Over 2 years using the app
February 8, 2022

Highly recommend, fully 24/7 technical support ! I was facing some problems of setting up, the support team figure out for me immediately.

Ollie™ Lash
China
About 2 months using the app
Orbit replied February 8, 2022

Thanks so much for the review! - Emily, Support Lead

August 17, 2017

Very easy to use, works great!
The support team are super useful and patience to newbies like me :P
Highly recommended!

Benjo The Art Of Design
Israel
About 2 months using the app
October 16, 2017

really good app, and the support is awesome! they do a really good work!

Reason2
Italy
About 2 months using the app
August 31, 2022

All and all a very solid app. Two things that would be helpful would be the ability to SEARCH for products within the range of offers that one sets up within the app. The second would be the ability to offer more than one discount option on a product. Three of one item, Six Assorted, etc

Bin Ends... Great Wine~Serious Savings
United States
Over 2 years using the app
Orbit replied September 1, 2022

This is great feedback, I really appreciate you sharing it with us. I've shared it with my product team. Thanks for the review! - Emily, Head of Support

August 30, 2017

Great app and great back up service. A simple email to the guys in Ultimate Special Offers with a problem and SNAP it was fixed.. thanks. Well worth a Trial.. you will not be disappointed

The Girly Closet
Ireland
About 2 months using the app
June 16, 2021

Excellent customer service, they have solved the problem that my store had and now I can offer the best offers, I already have the app installed in my other applications

Wabamboo
Spain
About 2 months using the app
September 29, 2017

Upon installing I had a minor issue which turned out to be user error NOT developer error. So far the app works great! Customer service was quick to respond and fixed my issue extremely fast. I do recommend this app.

Internal Xposure
United States
About 2 months using the app