Reviews (666)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

June 29, 2017

This app has been great for us! Our average spend has gone up and our customers are giving us great feedback. We had our best month yet! The support is super fast and very friendly.

Kippins
Australia
9 months using the app
April 8, 2017

Excellente application! Exactement ce que je cherchais.

Pictom Senc
Canada
9 months using the app
February 23, 2017

This app combines robust offer creation with correctly timed promotional pop-up banners needed to boost sales. The app does not require any code updates to work correctly and the Supple Team has fantastic support that responds practically as fast as you can ask questions. This app is worth every penny.

Upscaleaudio
United States
9 months using the app
August 17, 2017

Great app. We've used USO on several of our brands and have found this to be the most versatile offers-based application. Very helpful and responsive customer support. First app we came across that does not require duplicating products as well.

Purelyinspired
United States
9 months using the app
March 11, 2022

I haven't been able to use the app yet because I had a few issues with theme-coding since I was using another similar app, however, the customer service is absolutely fantastic. I wrote them and a very kind guy named Jack helped me all the way through and helped me identify the issue. Absolutely recommend.

The Baby Flow
Belgium
8 days using the app
Orbit replied March 11, 2022

Thank you for sharing this review!! I'm glad to hear you had such a good experience with Jack :) - Emily, Support Lead

October 24, 2017

This app is so GOOD!! Once I started putting the offers together I couldn't believe how straight forward it was - exactly what I had been looking for and a lot less complicated than another app I had tried that had promised but not delivered. Tech support have been very quick to respond and assisted with placement and colour matching in my theme.

www.cisforcat.com.au

C Is For Cat
Australia
9 months using the app
October 10, 2018

The best app and customer support ever, I had many problems with my theme, but they fixed all of them, thanks :D

Merafy
Morocco
9 months using the app
February 13, 2017

A breeze to install and implement. The support was amazing and super responsive!

Firecider Dev
United States
9 months using the app
Edited August 27, 2018

I am a bit annoying as a customer but these guys come through every time.

Elquidinbulk
United States
9 months using the app
June 23, 2017

Great customer service, we had some highly complicated customization installed on our website and they were able to figure it. This app is very powerful and if you're a high volume seller, you should have this installed. Serious selling power.

Customizeelitesocks
United States
8 months using the app