Reviews (666)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

June 19, 2023

¡Estoy encantado de compartir mi experiencia con esta increíble aplicación y su equipo de soporte! Desde el primer contacto, me han sorprendido gratamente con su eficiencia y atención personalizada.

Waterloon®
Spain
20 days using the app
Orbit replied June 21, 2023

¡Gracias! - Emily, Head of Support

July 1, 2020

One of the best app for discounts . It is very verstile.very easy to use. and best part is it does not look clumpsy on any theme. It is very clean and professional looking. Very good support as well. I used their themes and apps and I have no complains whatsoever. I dont think there is any other app that is better than the ultimate special offers app and i have tried many. this is by far the best one

Prettyclick Cosmetics
Nepal
20 days using the app
November 2, 2018

Customer support is VERY slow. Expect for your email to be replied in 3-4 days.
Also, a member of support made a change on my site (a simple task of taking something out of a page) and ended up messing up, making the checkout button NOT WORK?!?! so many of my customers clicked checkout only to stay on the same page. Got lots of emails.
Then I still had to wait an extended amount of time just to get the regular page running again... disappointing.

I am willing to give it another try for upsells. We'll see how it goes..

Net Zero Straw
Canada
About 1 year using the app
Edited April 24, 2019

The issue has now been resolved and back working as it should so a thank you for that.
Been using for a while now with no issues at all. HOWEVER ITS STOPPED WORKING AND LOSING US ££££££££££ EVERYDAY. DISCOUNTS APPEAR IN THE CART BUT AT CHECKOUT NOW VANISH. WE ARE LOSING OUR REGULER CUSTOMERS IN DROVES AS THEY ARE NOT GETTING THE PROCES THAT ARE ADVERTSED AND WHAT THEY ARE USED TO.
I HAVE EMAILED AND STILL NOT FIXED GIVING ANOTHER 12HRS THEN WILL BE LOOKING AT OTHER OPTIONS.
Shame really as worked well but when it doesn't work its loses you a lot of orders.

The Weston Biltong Company
United Kingdom
Over 1 year using the app
Orbit replied April 9, 2019

Hi Ryan, we're sorry to hear you're having trouble. We've prioritized this issue and are working to get it resolved as quickly as possible. Please check your email for the latest updates. Thanks for your patience.

February 6, 2017

The name of this app is really right. In a single app, and in one place you can find all the most important and advanced functions to handle the promotions on the site.

The application has very sophisticated features, but it has the great advantage of being very simple and iuser friendly. I'm still practicing with it, but I think this could be the killer app that solves the problem with using coupons eliminating the friction in the use of them by the visitor and increasing therefore the sales volume.

I have to give a big thank to all the guys of the development team: I was fortunate to have been inserted as beta tester in the launch of the app, and developers are implementing with great precision all my requirements. I could not really ask for more.

I think this is really the definitive app for promotions.

Napura
Italy
20 days using the app
December 13, 2018

My app hasn't worked for 2 days already and hadn't heard back from their support service. Disappointing to have this issue during the busiest time of the year. We've had to refund customers since the app has failed multiple times.

MOIRA BEAUTY
United States
About 1 year using the app
October 27, 2017

Awesome customer service, was flexible and receptive to requests :)

Modern Status
United States
19 days using the app
June 28, 2017

Really good customer service and great functional app! Sometimes, overlapping special offers don't really work quite as well but overall, I give this app a thumbs up!

Go Go Beauty
Canada
12 months using the app
May 26, 2020

They have the worst customer support. If you have any issues you cannot simply get any help. Very disappointed!

Cloyers
United Kingdom
12 months using the app
Orbit replied May 26, 2020

It looks like your original messages caught us over the weekend. We responded to you yesterday but haven't heard back yet! We just sent you another response, please have a look so we can get your issue resolved. Thank you!

June 29, 2018

So far is working great! I has made our website make more sales! Thanks!!

Allocacoc Corporation
United States
18 days using the app