Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its versatile promotion tools, including bulk buy and volume-based offers. They praise its user-friendly interface, seamless store integration, and efficient support team. The app's ability to handle various offer types and its up-sell and cross-sell features are appreciated. Merchants also value the customer-facing features that promote engagement with discounts. The app's compatibility with various themes and no need for manual coding or special integration is a plus. Some merchants have replaced multiple apps with this one due to its comprehensive functionality.

November 28, 2022

I used this app after Shopify's discounts weren't working the way they are supposed to. installed and had 1 tweak I needed fixed. Support helped me within 5 minutes of contacting them on chat.

United States
22 days using the app
Orbit replied November 28, 2022

Hi! Thank you so much for this review! I'm glad we were able to help you so promptly during BFCM :) - Emily, Head of Support

February 27, 2017

Great and quick customer service

Article 19 Clothing
United States
22 days using the app
July 3, 2018

Easy to set up, easy to use and the support team very helpful!

Yoco Technologies Pty Ltd
South Africa
22 days using the app
May 10, 2023

Amazing customer service and support from the team at Orbit, once again. (Thanks Kay!). Still in the setup process, but very happy with everything so far.

Au Naturale Cosmetics
United States
1 day using the app
Orbit replied May 10, 2023

So glad to hear you've been having a great experience, thanks for sharing! - Emily, Head of Support

Edited June 28, 2018

Updated to 4 stars after working with Emily from Supple. She has been extremely helpful and understanding of the issues that we have had. We were able to fix our store to use Paypal with the app (note that the PayPal button will need to be removed from the cart screen, but PayPal will still work as a payment option at checkout. We are having another sale this weekend and intend to use the app again. If things run smoothly, I will upgrade our review to 5 stars.

I am pretty disappointed with this app. The options for discounts are amazing, but in order for the app to work properly you have to remove PayPal Express checkout from your store (per Declan in customer support). This is not something that we can live with and it is not something that we were informed about prior to installing the app. Also, customer service is very slow. Many apps that we use have staff on hand at night and on the weekend to help with issues. Our discounts were not working for a Sunday only sale and it took 48 hours (plus 3 emails) to get any response at all. I am so disappointed because I thought this app was the solution we needed - but it was only a waste of time and an embarrassment to us for many customers that could not get our discount to work.

Curved And Dangerous
United States
22 days using the app
Edited November 21, 2017

Very good app, very customisable and exactly what we need! Support team was brilliant too, had some trouble setting up on a certain theme and they fixed it up without a problem. Would definitely recommend.

Fonez Ie
22 days using the app
May 30, 2017

super fast support! They fixed my issue within 30 minutes, thank you!

United States
21 days using the app
November 28, 2020

I've been using this app a couple of weeks and already have over 30 upsells from it. It works, I've used others that work too but the bang for the buck and professional look and feel makes it better. Easy to use and well. And support is pretty good too. 5 stars

Canine Athletes
United States
21 days using the app
July 13, 2021

I have met some problem and they are very patient to help! That very good for me, i will keep using it.

Perri Foia
Hong Kong SAR
21 days using the app
Orbit replied July 13, 2021

Thank you for your review, Perri! We're so happy you enjoy the app and our support ☺️ - Rosie, Merchant Success

Edited February 20, 2018

The app is easy to use but custumer service is really bad! 2 emails and no response and people complaining because it is not working the offer.

[EDIT] Costumer Service reviewed the issue very efficiently. Thank you

Rr Fine Jewelry
United States
20 days using the app