Reviews (666)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.
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I would have rated 4-5 stars for the app as it easy to install & have various options like BOGO, discount. The only reason for giving 1 star is their support.
I have raised a concern almost 5 days back & from the last 3 days, I am requesting for ETA and status.
The best part, they don't care & won't revert. Its the worst customer support service. Looking for a replacement of this app.
Best app out there!
Used for a buy one get one 50% promo for a specific product and this worked AMAZING! Will absolutely use this again for my next sale promotion.
5 STAR and highly recommended! Very very easy to use!
I used for gifts in my store and it works perfectly, also their support was amazing. Really good experience
Happy to hear this. Thanks for the review! - Emily, Support Lead
Great app and very easy to use.
Working really well and has more promotional options than any of the other apps I've found out there. We needed to have buy 1 get 1 for $5 rather than for % off functionality along with many other types of promotions. This worked really well. One drawback is that the discounts are all calculated at the checkout level so you need to work on collection and pdp messaging to ensure customers realise the discounts.
I only used the free trial version but this app was exactly what we needed. After trying many apps, this was the only one that would do the 3 for a set price offer that we were trying to run on our site. There were no glitches or issues and the discount was applied as required.
Thank you so much for your kind words! Glad to hear you had a good experience :) - Emily, Support Lead
Amazing support! I'm using the app for their multiple gifts to choose from and my theme was having an issue...they fixed the issue before my developer even responded. Now that it is fixed, working seamlessly.
Thanks so much for sharing this positive experience. We appreciate it! - Emily, Support Lead
Update: The head of support reached out to me and helped me fix the issue. For some reason, there was a line of code that was missing which was causing the app to not work. Anyways, the app is working great now and I am using it. Thank you support for taking care of this issue.
Previous Post: Worst support ever. Don't get this app. All is well with it works but when it breaks support will punt you to figure it out on your own and respond to you once a day. Offers quit working after a couple of days and now I cannot get any of the offers to work. Uninstalled and reinstalled several times but still wont work. I have been trying to get this app fixed for days and no light at the end of the tunnel. Complete horror story here! Run!
Glad we were able to get the issues resolved! Happy to hear you're all set now. All the best!
4 things that I like the most about Special Offers over other discount apps I've used/tried:
1. Works without any liquid edits, unless you want to customize it than can make changes.
2. Makes complex discounts easy; can even "stack" discounts in order.
3. Great customer support: couldn't figure out how to make something work, emailed support and they got me a quick answer (if you give them access as a user to your account before asking the question, they will even go in to your store and find out what you messed up).
4. Pricing: Good value.
STAY AWAY FROM!!!!!
Multiple discounts wont work together, and they will bait you with the $9 but charges you so much more hidden charges!! DO NOT USE