Reviews (664)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

October 27, 2021

I used for gifts in my store and it works perfectly, also their support was amazing. Really good experience

House of BŌ
United States
8 days using the app
Orbit replied October 27, 2021

Happy to hear this. Thanks for the review! - Emily, Support Lead

February 7, 2017

Working really well and has more promotional options than any of the other apps I've found out there. We needed to have buy 1 get 1 for $5 rather than for % off functionality along with many other types of promotions. This worked really well. One drawback is that the discounts are all calculated at the checkout level so you need to work on collection and pdp messaging to ensure customers realise the discounts.

Mandee Online
United States
5 months using the app
July 6, 2017

Great app and very easy to use.

Allwoodenstuff
United States
7 days using the app
August 9, 2021

I only used the free trial version but this app was exactly what we needed. After trying many apps, this was the only one that would do the 3 for a set price offer that we were trying to run on our site. There were no glitches or issues and the discount was applied as required.

Hanky Panky UK
United Kingdom
5 months using the app
Orbit replied August 9, 2021

Thank you so much for your kind words! Glad to hear you had a good experience :) - Emily, Support Lead

October 27, 2021

Amazing support! I'm using the app for their multiple gifts to choose from and my theme was having an issue...they fixed the issue before my developer even responded. Now that it is fixed, working seamlessly.

Pattern Village
United States
7 days using the app
Orbit replied October 28, 2021

Thanks so much for sharing this positive experience. We appreciate it! - Emily, Support Lead

Edited March 23, 2020

Update: The head of support reached out to me and helped me fix the issue. For some reason, there was a line of code that was missing which was causing the app to not work. Anyways, the app is working great now and I am using it. Thank you support for taking care of this issue.

Previous Post: Worst support ever. Don't get this app. All is well with it works but when it breaks support will punt you to figure it out on your own and respond to you once a day. Offers quit working after a couple of days and now I cannot get any of the offers to work. Uninstalled and reinstalled several times but still wont work. I have been trying to get this app fixed for days and no light at the end of the tunnel. Complete horror story here! Run!

Couture Look
United States
5 months using the app
Orbit replied March 24, 2020

Glad we were able to get the issues resolved! Happy to hear you're all set now. All the best!

August 24, 2017

4 things that I like the most about Special Offers over other discount apps I've used/tried:

1. Works without any liquid edits, unless you want to customize it than can make changes.

2. Makes complex discounts easy; can even "stack" discounts in order.

3. Great customer support: couldn't figure out how to make something work, emailed support and they got me a quick answer (if you give them access as a user to your account before asking the question, they will even go in to your store and find out what you messed up).

4. Pricing: Good value.

8040shop
United States
7 days using the app
December 3, 2021

STAY AWAY FROM!!!!!
Multiple discounts wont work together, and they will bait you with the $9 but charges you so much more hidden charges!! DO NOT USE

99Jersey
United States
4 months using the app
April 13, 2017

Ultimate Special Offers is very flexible and can be used in creative ways. It also is very easy to install and relatively unobtrusive to your theme code.

We did have one issue but it was fixed within 24 hours after emailing the support email address. Nice!

Goat Kick
United States
7 days using the app
April 27, 2020

I love this app most of the time. It works most of the time. But those 10% of times it doesn't it costs us money every day.

We have an any 5 for £10 off on our website, most of the time it works perfectly. But the 10% of the time it'll not apply the discounts, meaning we have customers compain that the discounts aren't working and refund them X amount. As it doesn't work all the time we're also losing a lot of sales due to abandon carts.

I'd happily pay $200 a month for an app like this to work 100% of the time.

Another issue with it is it doesn't work with abandon checkouts. It sends them an email and takes them to the checkout page where the discounts don't apply. I understand if they have to be taken to the cart page to apply discounts - how about implementing your own abandon cart system which would take them to the cart page?

TLDR: Love this app when it works but unfortunately doesn't always work.

Devon Wick Candle Co. Limited
United Kingdom
4 months using the app