Reviews (670)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement through its variety of promotional tools such as BOGO and discounts. It features a user-friendly interface and easy Shopify integration, allowing quick promotion setups. The responsive customer support is praised for its effectiveness and personalized assistance. Merchants appreciate the comprehensive customization options and reliable performance, making it a valuable tool for enhancing marketing strategies.

June 28, 2017

Really good customer service and great functional app! Sometimes, overlapping special offers don't really work quite as well but overall, I give this app a thumbs up!

Go Go Beauty
Canada
12 months using the app
June 29, 2018

So far is working great! I has made our website make more sales! Thanks!!

Allocacoc Corporation
United States
18 days using the app
May 26, 2020

They have the worst customer support. If you have any issues you cannot simply get any help. Very disappointed!

Cloyers
United Kingdom
12 months using the app
Orbit replied May 26, 2020

It looks like your original messages caught us over the weekend. We responded to you yesterday but haven't heard back yet! We just sent you another response, please have a look so we can get your issue resolved. Thank you!

September 24, 2021

It's OK, but very tricky to get working correctly. The various appearance options to promote the special offer are confusing and usually don't work well without a lot of trial and error. (we have never got the banner to appear in product images). The pop-up appearing in the checkout is so slow, that most customers click on before it even appears. It has potential but seems buggy and the user interface is poorly thought out and confusing. Support is also slow and responses are normally next day if you are lucky.

Bee Good
United Kingdom
Over 1 year using the app
Orbit replied September 24, 2021

Hi there! It looks like our app was conflicting with some of your theme settings. We've manually placed the app now and the issue has been resolved! Please check your inbox and respond ASAP :) - Emily, Support Lead

Edited April 16, 2018

It's a decent app does what it says, but it has problems Buy X Get Y ...works but is also broken.

When I add two products to my cart and it is B1G1 Free if you back out of the cart change the quantity to 1 and then go to check out it keeps the coupon and takes the total off one product and gives a free order... I spent way too long canceling FREE orders because of this. ugh.

Zdoze
United States
Over 1 year using the app
April 20, 2018

This app works well for us. If you're a big analytics nut, be sure to set up with their recommended companion apps so that Google tracking and Analytics within Shopify report promo sales properly. Otherwise, the draft order flow will skew your data pretty drastically. All-in-all a great stop gap on our way to Shopify Plus.

Boodywearus
United States
11 months using the app
August 10, 2020

Very good support! I dont know how good the APP works but the support is amazing and respons fast. Hope many sales will follow!

QuickPlay
Austria
16 days using the app
September 29, 2017

Great guys .. had an issue they sorted for me straight away.. .. easy to deal with resolved quickly and easily. Great app too!

The Tulip Cup
United Kingdom
15 days using the app
November 27, 2018

Extremely slow customer service. This is a crucial time of the year I would expect better. I used this app before and was happy with it this is why I wanted to try again

Figure Slim
United States
9 months using the app
Edited November 24, 2017

We were looking for an OFFER APP to help with BOGOs and beyond. When Supple APPs came up in the search, the search was over. Perfect APP. Perfect Service. Happy Customers! Just like all the APPs we have with Supple, we get exactly what we need and they take care of us before, during and after the sale. Thank you Supple APPs!

Omegacustomtackle
United States
14 days using the app