Reviews (671)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement through its variety of promotional tools such as BOGO and discounts. It features a user-friendly interface and easy Shopify integration, allowing quick promotion setups. The responsive customer support is praised for its effectiveness and personalized assistance. Merchants appreciate the comprehensive customization options and reliable performance, making it a valuable tool for enhancing marketing strategies.

June 5, 2024

Above-and-beyond customer support from Alex. I was so impressed with the level of care to get my store up and running. Amazing, 10/10

The Magic Summit Store
United States
26 days using the app
Orbit replied June 12, 2024

Hey, thanks for this glowing review! We're glad to hear you felt supported as you were getting going.

- Will, Head of Development

January 25, 2021

Lots of glitches. Main reason I don't like it is the sale price is not visible in either the collection listing OR the individual product listing. The customer only sees their discounted total in the cart and no where else. It makes bulk discounts very misleading.

Lilou Lifestyle Co.
Canada
About 1 month using the app
Orbit replied January 25, 2021

I'm sorry to hear you've having trouble! This is a feature that's on our current roadmap for the near future. I don't see a previous ticket from you in our inbox, so I've ...

November 11, 2021

Great customer service. I had issues with something I could not fix myself and the team helped me as soon as they could.

Nummer Schilder Store
Netherlands
About 1 month using the app
Orbit replied November 11, 2021

Thanks so much for the review! This means a lot :) - Emily, Support Lead

July 20, 2020

Discounts did not triggered, customers still check out, allowing us to know about this issue. Imaging those who abandoned their carts without letting us know. Support put it to poor internet connection and user clicking back and forth during checkout which caused this issue.
The fact that the order confirmation email was shown the discount descriptions but checkout amount did not deduct shows ...

Sorella Singapore
Singapore
About 1 month using the app
June 2, 2023

Great app! Very quick responses and prompt solutions.

Would definitely recommend this app for additional offers

Paul Penders
India
About 1 month using the app
Orbit replied June 5, 2023

Thanks so much for this review! We appreciate it :) - Emily, Head of Support

December 1, 2022

app really appreciated, great customer service, specially Alex, quick and effective, I can reccomand this service to all ecommerce owner

Trollbeads Italia
Italy
About 1 month using the app
Orbit replied December 1, 2022

Thank you so much!! I will pass this along to Alex :) - Emily, Head of Support

May 3, 2017

I had my web designer install the app and I just set up my first offer. It was very easy to do and I'm looking forward to seeing how it works with my customers!

Dktdesigns
United States
About 1 month using the app
June 19, 2020

I'm testing the app, but I can tell you that the support is very great! they help me to resolve a problem in a few minutes

SISOS
Italy
About 1 month using the app
April 28, 2017

Really happy! Great support and it's working well :)

It Really Works Vitamins
United Kingdom
About 1 month using the app
March 5, 2020

I use their app and my trial period has finished but they have extended it by 2 weeks and have helped me. They have amazing app and their customer support is very nice and polite too! I recommend them 100 % and wish them good luck and future successes. :)

The Touch Led Light
Bulgaria
About 1 month using the app