Reviews (5,408)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this dropshipping platform for its ability to filter products from US and EU suppliers, reducing shipping times and improving customer satisfaction. The seamless integration with major e-commerce systems and multi-channel selling capabilities are appreciated. Merchants value the wide selection of quality products and efficient order and inventory management features. The customer support team is often praised for their prompt and effective service.

January 21, 2022

Spencer was great! Very patient and explained everything I needed! I just started using Spocket and so far it seems to work really easily.

Bathrobes and Roses
United States
Over 1 year using the app
Spocket replied January 23, 2022

Welcome to Spocket! We look forward to continue working with you in achieving your goals. Thank you for using Spocket! -John

Edited April 5, 2023

This app so far seems to be a winner and the support is great! Spencer was very helpful with giving just the answers I needed. Thank you for your quick response and clearing things up for me.

Spocket’s Customer Support Specialist Ria responded to my inquiries supper fast and she gave me detailed information and the resources needed for success. Her reply was truly appreciated.

Belle Premium Hair
United States
Over 1 year using the app
Spocket replied August 10, 2022

Thanks for your feedback and we're glad your inquiry was resolved quickly. Spencer will be delighted to read your comment. Feel free to reach out to us if you need assistance again. Have a great day! - Erwin

October 19, 2022

So far so good, the customer team is very quick to respond and readily available. Leah answered my questions right away and helped walk through a few scenarios in my onboarding!

Apricate Apparel
Canada
Over 1 year using the app
Spocket replied October 21, 2022

Hi there! Thanks for the review. We are glad Leah was able to assist you with your concern and resolved it in a timely manner. We hope we’ll have the opportunity to assist you again. - Erwin

Edited December 19, 2022

It's easy to understand and self explanatory.
I love the spocket app and i think i can recommend it to anyone trying to get into e-commerce business.

ZaZu Collections
United States
Over 1 year using the app
Spocket replied December 20, 2022

Awesome! It is great to know that you are using Spocket and Shopify for your business. It is absolutely easy to set up and connect with other apps. Thanks for recommending Spocket. If you should need anything, please do not hesitate to reach out! - Erwin

February 17, 2023

Very easy to use this app and there is a wide variety of products to choose from.

Support was great- Robbie helped me with some billing issues and I was able to get my issues resolved within a couple hours.

Lilu Bean
United States
Over 1 year using the app
Spocket replied February 19, 2023

Thank you for signing up with Spocket! I'm glad you enjoyed chatting with Robbie. We hope to meet and even exceed your expectations. If you require our assistance, we are always available! If you need assistance, please contact support@spocket.co and we will gladly assist you! - Irene

March 21, 2023

RIA has been great to work with regarding my issue. She was patient with me (since I'm new to drop shipping) and explained everything very clearly about what my options were with my vendor.

Borsa Bella Boutique
United States
Over 1 year using the app
Spocket replied March 22, 2023

Awesome! Thanks for your review. We are happy to know that customer support, especially Ria, is doing an impressive job assisting you with your inquiries promptly. Reach out to us anytime! - Irene

May 25, 2022

Melvin has been a big help answering my questions fast and meeting all expectations. Very kind and easy to work with and updates me every time I address something.

Bien Joué
United States
Over 1 year using the app
Spocket replied May 26, 2022

Thanks for your wonderful feedback! This has been shared with our entire team including Melvin at Spocket. When we hear from happy users like you, we spread positivity around! Hope to serve you again soon. -Erwin

October 8, 2022

I used the app to import my dropship products. Customer service is always helpful and attentive to all of my needs. Thank you so much.

Hannah's Botanical Garden
United States
Over 1 year using the app
Spocket replied October 10, 2022

Thank you for your review. Our entire Customer Support team at Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us for further assistance. Have a lovely day! - Erwin

January 5, 2023

The biggest problem I've encountered is long delivery times. Spocket appears to have figured that out. I'm new to this, so I'll report back. But so far, so good.

Meowmeowface.com
United States
Over 1 year using the app
Spocket replied January 5, 2023

Welcome to Spocket! Glad to know that we were able to provide you with fast shipping times Reach out to us at support@spocket.co anytime you need help or if you have any questions. We're always here if you need us! Thank you!

Edited December 8, 2022

Spocket has a great support team, available 24/7 (special thanks to Vash for his prompt assistance to resolve issues on many levels). They have a good variety of suppliers with fast shipping and a wide range of items available from around the globe. A great starting point for beginners and I love its user-friendly app, easily integrated with Shopify. I wish I could update product prices from the products' page without reverting them back to the Import section. It certainly would help to build long-lasting partnership!

White Canva
Australia
Over 1 year using the app
Spocket replied December 8, 2022

Thank you for your review. Our entire Customer Support team at Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us for further assistance. Have a lovely day! - Erwin