I -online store
I was able to make good business with generous returns and their products are very fashionable and up to date, providing my business the boost it needs!
Thank you for your great 24/7 support where my questions and inquiries are addressed promptly! keep up the good work!
This is FAKE, not serious apps, they were putting in their checkout that you have 6/7 days testing and then you will be subscribed..I just discover that they charge me all the year automatically 760euros!! I will see with my bank for fraud payment.
Thank you for voicing out your concerns! As mentioned, we would like to assure that we would never charge our customers something that they did not purchase or signed up for. Users are automatically on the Basic plan (Free) when they create an account with us and it is only when our customers get on a premium paid plan that we charge our customers for the subscription fee.
The cancellation process is a pain. I've been trying to cancel my subscription for three days! I keep getting excuses. Make it easy for customers to cancel on the app since you charge separately from Shopify. I've read other reviews about people being charged after they've cancelled and uninstalled the app. If I'm charged, I'm going to report as fraud. Make it easy for customers to cancel without having to talk to anyone.
Every time I use this app, there is always a technical issue. Customer service is quick to respond but they rarely offer a solution which isn't beneficial to me. I think the concept is great but they need to improve the technical issues and provide solutions instead of template answers. As an example, I imported over 50 products into my store and the images are in webpage format and not jpeg or png, which is a requirement for Shopify. They told me to delete all of the products and then reimport because of an issue with the code. I also pay someone to write product descriptions and their work would be deleted. I am definitely searching for other vendors and apps to use. I wouldn't rely on this app.
The products are a bit pricey and not wholesale prices. I'm going to order samples and I like having that option. Customer service is quick and great! Spocket, however, lacks a lot of features to make the user experience much better and the team doesn't seem receptive to customer feedback.
1. Spocket doesn't have an option to unpublish. I have to make additional edits in Shopify and I don’t want customers to see an unfinished product.
2. There is no option to add products to multiple categories.
3. No option to add a sale or compare price.
4. I can’t see shipping times or other vendor information in the important list unless I search for each product.
5. All of the tags or keywords are auto-populated and most of the time I delete most because it doesn’t fit my store, brand or product. Extra time deleting instead of just letting me add only or select the ones I want.
6. Some text editing features are missing with font and I can’t add a table in the text area. This isn’t probably a big deal but great to have.
7. Add an option to apply the same pricing to all variants instead of pasting or typing in each field.
8. Bonus-see vendor information and ratings such as order accuracy and speed.
Thanks for taking the time to give your honest review! We're so happy you love how quick our Support team is - we definitely want to keep it at that rate. For the prices, Majority of products on the platform are between 25%-50% off the retail price so if you see products that are priced higher, let us know and we'll do our best to price match! We also wanted to let you know that your feedback is heard and we are going to use that to develop better features and functions on the app. Again, we would like to thank you for this review and see you around Spocket!
I think is a little high in price for the quality of the products. I order some samples and it was a disaster, thank God it was me and not my customers. I had the premium plan but is not worth it, use the basic plan you will be fine.
Thank you for working with us to resolve the problems you experienced. Providing a great customer experience is very important to us. We really appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns.
Shopantastic by Erwin
This is a great platform and very simplified allowing me to easily understand the whole app contents. I love working with them.
Erwin, thank you so much for taking the time to leave a review. We really appreciate it. Please let us know what we can do for you in the future!
The Dapper Squirrel
I NEVER write reviews but I just had to rave about the customer service I have received from the Spocket staff -- Kim, specifically, is AMAZING!! My customers love the clothes too. A+++
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you — we look forward to working and growing with you!
This is the second dropshipping app I've tried and I'm so glad I didn't give up after the first one because Spocket has made it so easy to dropship US products!
My store is still small and humble but its been growing month after month and I can't wait to see what it becomes.
It took me a while to learn how to import and publish products with the help of the customer service team but if I can do it so can you!
SPOCKET USERS BEWARE - HIDDEN COST ISSUE
I am not sure what's everyone else thinking but I just found out there is a "hidden cost" in this app. No one need to pay the hidden cost.
Let's say your customer JOHN buy a shirt "A" cost at $20, the shipping would be around $6.99 & maybe another $2 for each extra shirt. So your cost already at $28.99 for the shirt.
JOHN then buy different shirt "B" cost at $10, the shipping for this shirt "B" is at $3.99, your cost is already at $13.99
The messed up part is the shipping cost would be $6.99 + $3.99 (they charge per item) SHIPPING TO THE SAME ADDRESS
Other app only charge you flat fee for shipping or depending on the qty, they don't charge you shipping PER item and then the HANDLING cost for additional item to SAME CUSTOMER TO SAME ADDRESS
I hope you see this break down and beware of the hidden cost. Your margin would be crazy low and you dont want to mark up so high because your customers can do a single Google search and find it way cheaper elsewhere.
Thanks so much for sharing your thoughts with us! We're sorry if you felt that the shipping fees were a hidden cost. Please know that Spocket does not take commissions or generate any revenue from it. Please also know each product listing on Spocket clearly shows the shipping rates set by the supplier themselves whether it's shipping to US, Europe or Asia.
Furthermore, when users process orders, they are shown the break down before allowing them to purchase a sample product or before they process an order for their customers. So we have always been transparent as to what comes with the cost of processing orders on our platform.
the best app for shopify.. I recommend it to everyone. best quality and variety of products to sell from different suppliers. A must have app. I would say its better than other apps.
Sprocket has incredible, high quality products, and an easy to use app with US dropshippers. Customer service does a great job and they are responsive. I highly recommend to check them out. You will not be disappointed with the quality of the verified high quality suppliers.