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Thanks for the praise! We're delighted to hear that you consider us top-notch. If there's anything specific you love or if you have any suggestions for us, we'd love to hear them. Your feedback helps us continue to improve! - Eleanor
Good quality products
Hi there!
Thanks for the awesome feedback! It's part of our goal to continue to empower you toward success. We'll keep on adding more products for you to choose from. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
So far, so good, but I'm yet to test the platform's advantages and downsides, though. I guess Spocket's main advantage is its wide variety of products from the U.S. and Europe, which are vastly different from the usual and widespread chinese fare you find in other marketplaces.
Hello Kiraras Store! Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our drop shippers and rest assured that we are focusing on supplier sourcing and hoping that we can add more products with various niches. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Updated Review – November 2025
If I could give this company 0 out of 5, I absolutely would.
It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability.
The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable.
If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at contact@evergreenandbirch.ca we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.
Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected.
We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period.
We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future.
Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.
it great to see 85% of users give a 5 star, i sure cant. the app works well enough but when i tried to cancel charges kept coming. and for that they get 1 star. if you cancel charges should stop. sure i get it if cancelled in middle of a cycle but 2 additional months of charges unacceptable. and good luck trying to find the right dept. to dispute charges.
Thank you for sharing your experience, and we’re sorry to hear about the frustration caused by the continued charges after you attempted to cancel. We understand how concerning it is to see additional charges after cancellation, and we take this feedback seriously.
We’d like to look into what happened and help resolve the billing issue. Please reach out to our support team with your account details and any relevant billing information so we can review the charges and connect you with the appropriate team.
We appreciate you bringing this to our attention and apologize for the inconvenience.
Terrible service. Will not let us cancel, talked to 3 people, live and AI and was told we would hear from an account rep that day, it has been 3 days, nothing. Horrible service, and they put up roadblocks when you try to cancel. Do Not Use!
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be when expectations for support and communication are not met.
Our goal is to make account changes and cancellations as straightforward as possible, and we regret that this was not your experience. We would like the opportunity to review your situation and ensure it is addressed properly.
Please contact us directly with your account information, or send us a private message so we can investigate the delay and assist you with your request as quickly as possible.
We appreciate you bringing this to our attention and hope to have the chance to resolve this matter. - Eleanor
Awful application
We're sorry the app didn't work as expected. We'd like to help resolve the issue. Please tell us more about what happened or contact our support team so we can assist you.
Spocket deliver a shocking experience. Their platform barely works, constant issues with logging in among not being able to even use your product allowance for what you pay. You can report issues till you blue in the face, NOTHING GETS RESOLVED. All you ever get told is they have reported it to the tech team. Spocket is a company on the DECLINE. Obviously poor leaderhship. Their live chat support is also clueless. They also rate some suppliers which are known to be SCAMMERS like BigBuy Dropshipping as TOP NOTCH suppliers which is a joke. BigBuy has a 1 star rating on Shopify. Stay away from Spocket. Its a shitshow!!!
We’re truly sorry to hear about your experience and understand how frustrating this has been. This is not the level of service we aim to provide. We take feedback regarding platform performance, support responsiveness, and supplier quality very seriously.
Our team would like the opportunity to investigate the issues you encountered, including the login problems, product allowance concerns, and your feedback regarding supplier ratings. Please reach out to us directly at support@spocket.co with your account details so we can review your case thoroughly and work toward a resolution.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve.
downloaded app 10/20/25 did not use app, items were hard to find and not easy to drop, charged 54.99 on 11/9/25, unaware, once i became aware of charges deleted app on 11.26.25, was charged again 11.28.25 another $54.99. attempted to reach out using 24/7 chat on spocket website, waited 45 mins for response, no agent ever attempted to assist
We’re really sorry to hear about your experience, and we understand how frustrating unexpected charges and delays can be.
Spocket subscriptions begin after the trial period unless canceled beforehand, which is likely why the charges occurred. Simply deleting the app does not automatically cancel the subscription, as it needs to be canceled directly from the account settings.
That said, we’re concerned to hear about the difficulty you had reaching our support team. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience.
We’d really like the opportunity to look into this for you and make things right. Please reach out to us directly at support@spocket.co
with your account details so we can review the charges and assist you promptly. - Eleanor
I installed and uninstalled the app on the same day - it isn't a viable business option from within South Africa regardless of what the app says. I have now been charged for the subscription fee. Within Shopify if the app is uninstalled the subscription is terminated for most apps. I can't for sure remember if I actively cancelled my subscription with Spocket (I've tried a LOT of apps) but this is the only app that still charges subscription despite the store being disconnected from them. Proof enough is that I don't have a time period of using the app next to my name on this review. I have been told the matter will be escalated and I will hear back from them in 24 - 72 hours but that doesn't stop a fairly large charge now sitting on my credit card.
Thank you for sharing your experience and bringing this to our attention. We understand how frustrating unexpected charges can be, especially when you thought the subscription had been cancelled.
To clarify, uninstalling the app doesn’t always automatically cancel the subscription, as subscription management can vary depending on the platform and payment provider. We encourage all our users to cancel their subscription directly through the app or billing platform to avoid ongoing charges. Please feel free to reach out to our support team at support@spocket.co if you have any further questions or need assistance.- Eleanor
