Reviews (6,567)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this dropshipping app for its curated selection of quality products from reliable US and EU suppliers, ensuring faster shipping and enhanced product quality. The platform is user-friendly with seamless integration into major e-commerce systems like Shopify and WooCommerce. Features like sample ordering, automated fulfillment, and branded invoicing are valued, alongside responsive customer support and educational resources for optimizing dropshipping operations.
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Very nice. it is quick and easy to use. Nice product choice good interfacing. It works well. Spocket
Thanks for sharing your experience! Spocket is indeed easy to use and most recommended for beginners in the dropshipping business. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
The first thing i've test is the customer support. I've tried to add a certain product into my shopify site to no avail. Hence, contacted the customer support and it got back to me fast and that is important for us. Although, i expected the responds to be within 8 to 12 hours. Well done!!
We appreciate your feedback! Good customer service means helping customers efficiently, in a timely and friendly manner. It's essential to be able to handle issues for customers and to do your best to ensure they are satisfied. Providing good service is one of the most important things that can differentiate your business from its competitors.
Nice products but not happy about having to call Shopify in order to get my $99 refunded after subscribing to the Empire/Pro plan and I am STILL waiting around for my refund of $99 which they have refused for no apparent reason. App uninstalled and all items have been deleted from my store. I am using an alternative. Update 20th January 2021
After placing my order for two products on the 6th of January to the value of £68, and thankfully this was a test order made for myself, suddenly I saw a no entry sign on one of my orders without an update, I contacted Spocket support to find that the seller who is listed as shipping to the UK does not ship to the UK and shipping price was listed at $4. So, I requested a refund. The second order suddenly had the same issue on the 19th of January, suddenly cancelled. Immediately called Shopify to complain and express my frustrations. Unfortunately, Spocket is not an app that I can recommend, too much hassle, poor communication, I had no idea what was happening from one day to the next and cannot say this is a reliable app for fulfilment of your orders in a timely manner. I am glad that the order made was for me personally and not to a customer. Too many issues and problems that will spoil the reputation of your business/enterprise.
Thank you for your review and for liking the range of our products! We really do appreciate the feedback. Regarding the subscription charges, we always let our retailers know the reason if a refund has been approved or not and I believe yours is still in progress hence you might have thought otherwise.
Nevertheless, it's sad for us to hear that you have already had the app uninstalled and items deleted from your store. We hope we can work something out!
I love this app! I can find almost any product I need! One thing I would add is a feature to manually re-sync your store's collections without having to contact support. Not that there's any problem with contacting support. They're super helpful and get my store's collections re-synced fast! Just a nice a convenient way of doing that.
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us as well as your feedback regarding a feature to add! We agree, that it is a truly great feature to have on our app and we'll definitely consider having it added soon! - Erwin
Great platform wonderful organic and, brand name products . I will recommend this to anyone who is new to SHOPIFY very easy to navigate and understand .
Awesome! Thanks for letting us know that Spocket helped you start your business.
Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
love it very helpful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks for the feedback! Our 24/7 customer support is always ready to help and answer your questions. Don't hesitate to reach back to us anytime!- AJ
I live in America so finding products that are domestic rather than imported is always a plus because my customers prefer quick shipping times
We know how important shipping is especially in the dropshipping industry so we made sure to continuously onboard new suppliers every week. Thank you for the review. We appreciate it!
I used this app to help me Improve my store. I really like how it does. It would be nice if it did better.
Thanks for using Spocket to improve your store! We're glad you liked it. We are certainly working hard to make Spocket even better. You can look forward to it! Thank you!
spocket good app has everything, a little expensive at first but it's good and Janela is the best
Hi M324! We are happy to know you are satisfied with the service provided by Janela. please do not forget to check the promotional plans that we offer as well! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I reached out with a question and support got back to me right away! Abby was very helpful and also very kind.
Thanks for your kind words and for mentioning one of our Customer Support Team. You’re right, Abby is always going above and beyond. We’ll be sure to share your praises with them! If you have any questions or concerns feel free to contact us. - Erwin