Reviews (6,093)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its high-quality product selection from reliable US and EU suppliers, which ensures faster shipping and customer satisfaction. They find the interface user-friendly and the integration with platforms like Shopify and WooCommerce smooth, simplifying store and inventory management. The responsive customer support and the option to order sample products are highlighted as beneficial for quality assurance and issue resolution. Additionally, features like automated order fulfillment, educational resources, branded packaging, and multi-user support are well-received for enhancing brand identity and facilitating collaborative management.
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This app is easy to use and has various different items to put into my store. I found it easy to navigate round the app. I recommend to use this and there is quick shipping times.
We do thrive in variety and we hope you find the products you need on our catalog. Thanks so much for the recommendation!
It told me if i left a 5 star review it would upgrade my plan so here i am.
This app is very easy to browse! Great selection of products as well. Good for setting up a store with competitive - not really discount pricing unless you do a lot of product digging..
Thanks for the constructive feedback. We'll see to it there's more for you so please watch out for more great features and more awesome products!
I recently had the pleasure of interacting with the customer service team at Spocket, and I must say that my experience was nothing short of exceptional. The service I received was fast, efficient, and incredibly helpful, leaving me thoroughly impressed.
In particular, I had the pleasure of being assisted by Rohini, who went above and beyond to address my concerns promptly and accurately. Her professionalism, knowledge, and willingness to assist were truly outstanding. Within a matter of minutes, she had fully resolved my queries, leaving me completely satisfied with the service provided.
Thanks for your feedback! We are happy to know that Rohini was able to provide you with an awesome service today and that everything was taken care of. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
this app is a scammer they collect the money for orders and they mark it as shipped and when I talk about customers not receiving anything they said we can't do anything because the supplier said it's shipped already.
and I will make a big complaint for your company because you steel my customer and not send the product so this is the saddest dealer in Shopify
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Erwin
Really like this plug in better then some of the others like Oberlo. Just seems to have better quality products
Nice ...............................................................................................
Thank you for the rating! Nice to have you with us as well. Appreciate you choosing Spocket!
Launched our Shopify store about 1 month ago and added Spocket to import items from Aliexpress to our Shopify store using the AliScraper add-on. We have had nothing but issues from the first order: 1. Unit cost imported by Spocket does not match the supplier cost from Aliexpress resulting in me being charged more than the customer paid for several items. Customer service has not resolved this issue even though there has been a tech support ticket open for over 2 weeks. When I asked for a refund of the difference Spocket paid to the supplier versus what Spocket charged me this is the exact quoted response from Manny in customer service "Clearly there is a problem from the very beginning, and it was reported and our tech team has been trying to fix it. but it doesn't mean price adjustments will be automatically be shouldered by Spocket. The products that have price mismatches never should have been uploaded to your store for purchase to begin with." MY CUSTOMERS HAD ALREADY PLACED ORDERS BEFORE THE DISCREPANCY WAS FOUND! Am I supposed to close my store and still pay for your unusable service while you fix your tech issues? 2. The supplier's return policy does not import to Spocket from Aliexpress. If you try to perform a return for your customer in accordance with the Aliexpress supplier return policy Spocket will tell you the item is not returnable. This is completely unacceptable. We have spent dozens of hours finding suppliers who have a return policy that allows our customers at least 7 days to return an item only for Spocket to deny the return. Because Spocket is the "buyer" there is no record of your store making a purchase from the supplier! 3. Product variants, prices, details, sizes, colors, photos, etc. do not import correctly. You will have to manually update EVERY product pushed to your store. Be sure to account for shipping costs as those are not imported correctly either. 4. The suppliers and inventory on Spocket are terrible. These are the same items found on Aliexpress with a huge markup making it impossible to sell at a competitive amount. I have not found 1 item to import to my store from the Spocket suppliers. This is our experience with about a month's usage of the app. It has literally been one issue after another! We are currently looking for an alternative and can not wait to migrate to a new platform as soon as possible.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Erwin
This is a scam!
Why NOT to use this:
1) They push you to sign up for their trial. Even when you cancel right away, they continue to charge you. I've tried to cancel three times and have been charged $300 U.S since. They refuse to refund me.
2) Their prices are way too high on the products. It's impossible to make any money with them.
3) Their positive reviews are one of two: Fake (You can tell from the "names" of the stores) or They are from people that got paid in credits from Spocket as soon as they downloaded the app.
The only way this app makes their money is from getting users to upgrade, and then their app not working properly when you try to cancel. Just read the other 1 star reviews before you sign up.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abigail
So far with using this service I have been receiving help that has been very much needed in my journey to success. And when I was having trouble importing and item Russel was very helpful and told me how to solve the problem.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. - Erwin