Reviews (6,099)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its high-quality product selection from reliable US and EU suppliers, which ensures faster shipping and customer satisfaction. They find the interface user-friendly and the integration with platforms like Shopify and WooCommerce smooth, simplifying store and inventory management. The responsive customer support and the option to order sample products are highlighted as beneficial for quality assurance and issue resolution. Additionally, features like automated order fulfillment, educational resources, branded packaging, and multi-user support are well-received for enhancing brand identity and facilitating collaborative management.
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Very bad service! I couldn’t cancel my subscription and they are making it hard to unsubscribe so they get your money !!!!
We're very sorry to hear about your experience! Please note that you can cancel your trial anytime by going to your account billing page. We would be more than happy to walk you through and help you out as best as we can. Please reach out to us at support@spocket.co and we'll gladly sort things out for you! Looking forward to assisting you!
good quality, easy process
Thanks for leaving us a review. We are thrilled that you loved your Spocket experience. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Just getting started and this app has been really easy to use.
Very good integration, was able to just to pick product and set it live.
Some products dont have a lot of stock though which was disappointing
Thank you for choosing Spocket! We're always expanding our catalog so be sure to stay on the lookout for more suppliers every week. All the best to you!
So far so good all except I'm struggling with shipping settings. All these app extensions are killing me and takes up so much space.
Glad to know everything is going well! Setting up your shipping zones on your Shopify settings can indeed be confusing at first but we would be more than happy to extend our assistance. Reach out to us at support@spocket.co and we'll gladly do our best to assist you!
UPDATE: ( since someone, the CEO? has responded to my review below )
- Their customer service system? Waiting 1 week before someone responds to you? Just read all the 1 stars reviews and you will know how terrible is their customer support service.
- Inventory system? Complete BS. Just check a few products and notice the generic inventory numbers on it. They source products from the same suppliers you can find on Aliexpress. Those suppliers don't have stock in the USA. They are waiting for you to place an order and then ship the items to the USA warehouse.
- Their automated inventory system it a complete BS and scam. I've reported them to Shopify and they were requested to remove that false claim from their product features.
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*WARNING* - *FALSE ADVERTISING* - about automated inventory updates and processing times. I've reported them to Shopify and they may take down the app soon. So use this app at your own risk.
- On the app page they advertise that they provide AUTOMATED INVENTORY UPDATE, however, this is completely FALSE. They DO NOT UPDATE the inventory automatically at all. They DO NOT have a system in place to do so.
They rely solely on their suppliers to update the numbers, and obviously, their suppliers inflate the inventory numbers so you can order first and once you start placing orders they will try to source the products for you.
- On most if not 99% of the products listed in this app the inventory numbers are generic. Just check them and you will notice they are all the same like 9998 etc...
- we have been tricked into believing that their suppliers have the products in stock, spent a ton of hours setting up the products, ads etc, once we started placing orders they did not start shipping until after 3 weeks, even though they advertise processing time of max 7 days and another 7 days for delivery.
So it's been almost 4 weeks and we still have a few orders open.
- CUSTOMER SERVICE: they have the worse customer service team, they do NOT provide updates, they do NOT respond within 2 hours or within 24 hours.
The last couple of times I messages them, and they responded after 3 days and AFTER I have followed up 3 times.
We truly appreciate you providing us with your feedback and we’re sorry to hear that you were not able to have the type of experience that our other customers are enjoying especially those who have launched successful businesses drop-shipping with Spocket.
First, we want to assure you that we have implemented a better support system for our customers. Not only this will cater your queries on time, but we would also be able to onboard customers faster in using the system more efficiently!
Regarding the inventory issues, we would like you to know that we do have a system in place for that. In fact, we are ramping up the updates even more to address any order issues going forward. We've gone through your account to check if there were any issues existing and we can confirm that there are no further issues remaining.
However if you have any concerns that you would like to raise or would like for us to know, please do not hesitate - we are here to listen! Drop us an email at support@spocket.co.
yer i like this app, it helps me find affordable items for my store and also finds way to change things
Glad we are able to help you find the affordable quality items you are needing for your store! You can always reach out to us at support@spocket.co whenever you need help. We're always here for you! Thank you!
haven't had a order yet but nice items..............................................................
We're glad to know you are finding our products nice enough to put on your store. We would be happy to extend our assistance to help give you a few tips in getting your first order soon! Please feel free to reach out to us at support@spocket.co and we'll gladly assist you!
Very Good. Hoped to see more products in certain categories with good shipping time serving EU/UK. Still found many good items.
Thank you, The Beard man! We are glad that Spocket has met your expectation and it is our pleasure you love the categories and features. Rest assured that we are bringing more suppliers that can offer fast shipping. Have a lovely day! - Irene
I love how things have changed with time and experience, but I would love to see Canadian dropshipping items in a near future, PLEASE!!!!
Thanks for taking the time to send your feedback! We are glad you love our products. Rest assured we will be adding more products soon! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
yes
Hey there!
We would like to know more about the reason behind your dissatisfaction with our app. Your feedback will be very much appreciated so please contact us anytime at support@spocket.co. We look forward to hearing from you soon.