Reviews (6,102)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its high-quality product selection from reliable US and EU suppliers, which ensures faster shipping and customer satisfaction. They find the interface user-friendly and the integration with platforms like Shopify and WooCommerce smooth, simplifying store and inventory management. The responsive customer support and the option to order sample products are highlighted as beneficial for quality assurance and issue resolution. Additionally, features like automated order fulfillment, educational resources, branded packaging, and multi-user support are well-received for enhancing brand identity and facilitating collaborative management.

June 8, 2022

Lorena provided information relevant to my questions. She was quick with responses and knowledgeable of the company site. Great customer service!

Choice Remover™
United States
2 days using the app
Spocket replied June 8, 2022

Thank you for posting your positive review. At Spocket, we value your time and always strive to provide fast and efficient service. We are so pleased to hear that assistance was provided in a timely manner by Lorena. We look forward to assisting you again soon. -Erwin

Edited December 13, 2022

¡Excelente! Hacen falta estrellas para manifestar lo bien que me siento con esta aplicación. Muy buena.

Store GyG
Costa Rica
2 days using the app
Spocket replied December 14, 2022

Siempre nos esforzamos por innovar y brindarle el mejor servicio posible. Gracias por compartir su experiencia con el equipo. En caso de que necesite algo, ¡nuestro equipo de soporte está abierto las 24 horas del día, los 7 días de la semana para ayudarlo! - Erwin

Translate: We always strive to innovate and provide you with the best service possible. Thank you for sharing your experience with the team. In case you should need anything, our support team is open 24/7 to help you! - Erwin

October 28, 2020

It so easy and convenient . I am loving this so much and its so fun and hope for better in coming days and all.

alimotsu
United Arab Emirates
About 1 month using the app
Spocket replied October 28, 2020

Great! We're looking forward to your growth and success. Thank you for trusting our services!

Edited January 24, 2023

This is in response to your reply below. We have been working with your support staff for now 14 days every day chatting for hours at end to resolve this one issue.

I am not sure of the intentions but I have paid for a full year and seems you cannot fix the issue, then refund our money... Simple.

Have already lost 1 month for which I have paid.

Take responsibility.

I would give ZERO stars if one could...

They take money upfront and then when their platform does not work or even push products to our shopify store, they do not fix issues. We have spent over 100 hours and still no resolution.

The management does not even bother.

Sad. I hope we will get our money back. As I think its a scam. And for products they are pushing Aliexpress / china shipper for most ???

Indigo Mountain Inc
United States
About 2 months using the app
Spocket replied January 23, 2023

We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!

January 25, 2023

Because of the areas that the shippers are in. I liked some of the items i also looked at. Plus you ladies are very helpful

Chase Electronics
United States
About 1 month using the app
Spocket replied January 26, 2023

Thanks for your awesome feedback! We are so glad to know that you love the app and find our support team helpful. Feel free to reach out to us if you need assistance. Have a lovely day! - Irene

August 29, 2020

Great platform and easy to use and set up. I like the easy flow design of the entire program and how easy it is to transfer products to your website

Bestdealsrightnow2020
United States
About 1 month using the app
Spocket replied August 29, 2020

Awesome! We're happy you are liking the way things look and works within our platform. We are also making several improvements and upgrade on our future updates. You can look forward to it! Thank you for being with us!

February 11, 2020

already got the feeling of the 'premium'-ish the first few seconds and I think this will be a great tool for any big thinking eCommerce seller

Unique + Trendy Stuff PH
Philippines
About 1 month using the app
Spocket replied February 12, 2020

That's great to know! We'd appreciate it if you could describe specifically how premium feels. All jokes aside, we can definitely offer you the quality products you need that could contribute to your store's success. All the best!

March 14, 2020

I am just getting started and came across this app so far I have found exactly what I'm looking for. it's Awesome!

Nk Btq LLC
United States
2 days using the app
Spocket replied March 17, 2020

Thank you for the amazing review!

December 4, 2020

Good just fees are high I think, but this is just my opinion. But I think is good, and the manufacturing companies good, the look is good, and many more.

PS.forYou
United States
About 1 month using the app
Spocket replied December 5, 2020

Your honest opinion is very much appreciated as it helps us know what we can improve on! Thank you for the feedback. We'll be sure to let our management know about them. We'll keep on making Spocket better for you! Thanks!

October 6, 2019

I used this app trying out a product for my store, and it was one of the most easiest app's I have used by far. I highly recommend it.

DoDazzles
United States
2 days using the app
Spocket replied October 7, 2019

We're glad that you enjoyed using Spocket! We do our best to make Spocket easy to use to lessen your work for you. Thank you for your recommendation!