Reviews (6,102)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its high-quality product selection from reliable US and EU suppliers, which ensures faster shipping and customer satisfaction. They find the interface user-friendly and the integration with platforms like Shopify and WooCommerce smooth, simplifying store and inventory management. The responsive customer support and the option to order sample products are highlighted as beneficial for quality assurance and issue resolution. Additionally, features like automated order fulfillment, educational resources, branded packaging, and multi-user support are well-received for enhancing brand identity and facilitating collaborative management.
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I was most pleased with the product descriptions included with the products. They usually include bullet points, bold texts and extensive details. I haven't seen that in any other drop-shipping apps yet. Saves time and insures better search engine optimization.
As we always say, we want to make the dropshipping process easy for our merchants, hence these features. Anyway, thanks for this awesome feedback! We hope you continue to have a great experience using the app.
I star trial with free plan.
I have fisrt order from this app.
Processing time (handle time) is longer than provided information.
Over this rate, i contact to support via email but no one reply my email.
So bad service.
I’m sorry to hear about the delay and lack of response you experienced. We’re reviewing our processing times and support procedures to improve our service. - Eleanor
I had some issues with the checkout process on my account. Miki was helpful in helping to figure out the issue. Although it ended up being an issue on my store end it was nice to know that Miki was willing to help resolve the issue. Thank you!
You're very much welcome and we look forward to continue working with you towards achieving your goals! Our help and support will always be available for you. Please don't hesitate to reach back to us anytime you need assistance. Thank you for choosing Spocket! -John
Liking the app so far, still new to it but so far not so bad and simple to use for the most part. Will continue to use.
It's great to know that you like it so far! We hope your experience stays great and seamless. All the best!
*WARNING* - * FALSE ADVERTISING * DON"T Waste your money!!!!
I don't usually leave reviews unless it's extraordinary, exception product or it's one of worst product. I am writing this feedback with good intension to help other new shop owners to be cautious about this app.
I will be reporting to Shopify and they may take down the app soon. So use this app at your own risk.
- Hidden secret of charging $99, It's shocking the Spocket app is so unprofessional. I never made any sale from the app for past two months, so i uninstall the app to save $99 monthly charges. when Spocket charged me $99 in-spite uninstall. When i saw in bank account i immediately reach out customer support, the customer support comes back after two days saying i need to do more steps, so basically uninstall app does not mean you not using the app because Spocket want to make money. As per Shopify clear instruction to remove just click on uninstall. Spocket is a tricky app do not Trust this app.
- CUSTOMER Support: I joined empire the highest ($99) expecting best customer support. It was the worst customer service team, The chat session is not real time, they do NOT provide updates, they do NOT respond within 2 hours or within 24 hours. FALSE ADVERTISING. I wish to upload my chat session to prove it but the review does not allow.
I was shocked to know how come they got number of five (5) stars ratings then i found out their business tactics to impress new customers... for proof please read one of the review given by OurPlacez on February 21, 2019, it's very interesting Spocket team will tell you what to put on the review...pls check it out. Probably you might get discount or special deal if you give them 5 (five) star ratings.
The most interesting surprise i saw, was shocking!!! after i gave 1 (one) star, i wrote email to Spocket, next day i went to check my review just want to make sure my feedback is still there.... guess what happened i saw three 5 (five) ratings feedback within 24 hours, Spocket does not want to reveal bad feedback on list when the new user looks at the reviews, i totally understand that's how some business works to make money but someone like me losing $99 is hard pill to swallow, it's hard earned money. It's very painful falling into this scam app and losing money. Lesson learnt 1st read negative review before making decision.
We would like to sincerely thank you for your feedback!
We want to assure you that Spocket will never charge you for anything other than what you’ve signed up for or purchased. We always look out for our customers and we only want what’s best for them and for their business as this will benefit not only you, but us as well in the long run.
As Spocket grows, our only intention is that you grow with us and that’s why we are putting everything we can to make everything run as smoothly as possible, from the app itself up to our customer support team.
Regarding the delay, we would like to learn more about your situation and what exactly happened. We want to make things right! So, please reach out to us at support@spocket.co and we will get back to you promptly.
We look forward to hearing from you and earning you back your business.
Very easy to use and interface with other apps. Up and running in no time with short learning curve.
Lovely! Spocket is most recommended for beginners in dropshipping business hence we made this easy for everyone. Our customer support team is available 24/7 so feel free to contact us! - Erwin
Amazing to be able to fully automate the drop shipping process but would be great to get some AU suppliers on here.
Glad to hear you are enjoying Spocket! We are in the process of adding new suppliers every week and although majority of them will be from EU/US, we also hope to cater more for our friends in Australia! So if you know AU suppliers that we can work with, hit us an email at support@spocket.co and we'll try to get them on board.
The products are good quality and priced fairly. The app is easy to operate and the online staff have a fast response rate.
Cool! Thanks for loving Spocket! We are glad you were able to start using our service with our customer support team's help! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I like how easy and simple the website is to import to my Shopify accounts. I can search for vegan, GB to GB shipping, and other niche needs.
Feedback like this keeps Spocket team going! We will do our best to keep improving the app in making your dropshipping experience better.
i used this app and it made drop shipping easier, i'm just hoping some of it sells. it definitely had a user friendly platform as it was easy to use.
We're glad to know you found our app to be easy to use as intended. We are positive that you will start to sell soon! Wishing you the best!