Reviews (6,822)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its curated selection of high-quality products from US and EU suppliers, ensuring faster shipping and better quality control. The user-friendly interface facilitates efficient store management and product discovery, with seamless integration into major e-commerce platforms. Features like responsive customer support, sample ordering, branded invoicing, and automated order fulfillment are highlighted. The diverse product range and educational resources are also ...

June 26, 2022

I had some issues with importing items to my store but the individual who helped me out via chat desk was extremely helpful! Got my issue resolved. Excellent service.

sacredgen.la
United States
5 days using the app
Spocket replied June 27, 2022

Thank you for your review. We will share this with the Customer Support team to let them know how we are doing. Feel free to reach out to us again if you have questions and ...

August 5, 2023

I just started using this app so far it is user friendly. The only thing I don't like is the fact that some of the products some of the products won't let me save the changes that I make do to a system error

arttasticsshop
United States
3 months using the app
Spocket replied August 8, 2023

Thank you for your feedback! We are very sorry to hear about your experience. We regret that your experience did not meet your expectations and have shared your feedback with ...

April 4, 2023

Absolute scam of an app. These "I love it reviews" I don't know where it's coming from but I highly doubt they're real.

1.) Keyword search functions are an absolute nightmare. I can search specifically for "electronics" and clothing items, towels, and blankets would be my selections.

2.) I applied for the free trial, and then it lapped while I already removed the products from my website by a ...

Funciety
United States
4 months using the app
Spocket replied September 11, 2024

I’m genuinely sorry to hear about your negative experience with our app. We strive to provide a seamless and valuable service, and it’s concerning to hear that we did not ...

July 10, 2023

five stars yewwww. So far so good this is my first week and having a blast check us out Thats Nice Brand dot com.

Thats Nice
United States
5 days using the app
Spocket replied July 12, 2023

We are always here and happy to help! We're glad you're loving Spocket! Let's keep growing together. Feel free to reach out to us 24/7 through our chat channel or you can ...

December 6, 2023

I am very satisfied with the attention Mr. Erwin gave me. He answers all my questions with kindness and willingness to help. Thank you very much for your good service!

Destiny Furniture & Decoration
United States
5 days using the app
Spocket replied December 11, 2023

Hi Destiny Furniture & Decoration! That's great to hear! We are glad that Erwin was able to help you with all your questions. It also gives us much pleasure to know that you ...

July 12, 2023

havent sold anythig yet mainly cause im still working on the store but far as i can see its great i love all the different products that are on the site i can literally get any kinda style clothing or products like camping gear what ever a person might want its there for you

Flashyme
United States
3 months using the app
Spocket replied July 14, 2023

Amazing! Thanks for signing up with Spocket and deciding to connect it with your Shopify store. There are lots of products you can choose from and rest assured we'll add more ...

December 18, 2020

This guys wont give a crap about you only about your money. You do not have direct contact with the suppliers on the platform, so if anything goes wrong with an order you have to contact their customer service, which will then reach out to the suppliers and then reach back to you. Good luck with that! I pay them 100 dollars monthly and when an order from spocket failed to deliver to my customer ...

wickedafstore
Cyprus
4 months using the app
Spocket replied December 19, 2020

Thank you for letting us know! Shipping can be definitely be a pain sometimes especially during these times! We appreciate your feedback as it does help us know the things we ...

April 5, 2020

Amazing!!! The customer support is super as well! The products are wonderful and not common like on other apps. This is a must have app! Highly recommend!

RADIANT AWARENESS
United States
5 days using the app
Spocket replied April 6, 2020

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers, you rock!

August 24, 2019

Pretty good solution. Needs better organization and filtering within the app of product lists (prior to publishing) as they are difficult to manage/sort. Also needs to force venders to offer a return policy as all the venders i've found so far don't allow returns.

Akomi Wellness
Canada
3 months using the app
Spocket replied August 25, 2019

Thank you for the feedback. We appreciate it a lot! We've passed this on to the team so please know your opinions and thoughts about our app are heard. We're happy to have ...

December 11, 2023

I've found the help of Eleanor extremly helpful , really good and very positive. Really appreciate the transparency of Spocket platform. They didn't let me lose my time.
Thank, you.

CatMadame
Greece
5 days using the app
Spocket replied December 13, 2023

Hi CatMadame! Awesome! Thanks for your awesome review. We are happy to know that customer support especially Eleonor is doing an impressive job assisting you with your ...