Reviews (6,823)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its curated selection of high-quality products from US and EU suppliers, ensuring faster shipping and better quality control. The user-friendly interface facilitates efficient store management and product discovery, with seamless integration into major e-commerce platforms. Features like responsive customer support, sample ordering, branded invoicing, and automated order fulfillment are highlighted. The diverse product range and educational resources are also valued for optimizing dropshipping operations.
Refine
-
By rating
I've found the help of Eleanor extremly helpful , really good and very positive. Really appreciate the transparency of Spocket platform. They didn't let me lose my time.
Thank, you.
Hi CatMadame! Awesome! Thanks for your awesome review. We are happy to know that customer support especially Eleonor is doing an impressive job assisting you with your inquiries in a timely manner. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
This app made things a lot easier to dropship. I haven't really did much because I just installed it so I'll come back after I see really how this app will change my dropshipping experience.
Welcome to Spocket! We are happy to have you with us and make your experience great! Don't hesitate to reach out to us at support@spocket.co if you need any help or if you have any questions and we'll gladly assist you. Thank you! -John
Great app = quality products once u really commit to search, overall 4+ not 5 cause very little European suppliers at less in sport, at leisure. But overall good and easy to use
Your feedback is a big help! We are onboarding more products and we are also constantly on the hunt for more EU supplier so please stay tuned!
Sprocket customer service is quick to reply and assist with queries. Great products to choose from too.
You're very welcome! As we continue to improve and upgrade Spocket, you can expect to see more options and features. Thank you for joining us! - Irene
DO NOT USE SPOCKET. I've cancelled for two months now, received confirmation from TWO of their support team members on separate occassions saying my cancellation was confirmed and for both months I've been charged the monthly fee! The first month I got refunded and had them confirm with IT to ensure the cancellation went through, they said it did. Yet I was charged again. Ridiculous. Generic items and suppliers lie about where they're shipping from. DON'T USE SPOCKET!!
We are very sorry to hear about this incident. You can rest assured that we will rectify this matter immediately and resolve any issues regarding your account/s. One of our account manager will get in touch with you to work with you and sort out everything as soon as possible! We thank you for your understanding and patience.
Interesting and unique items. The import process seems easy and straightforward. As a new shop, this service was exactly what I was hoping for.
Thanks for the awesome feedback! It's part of our goal to continue to empower you toward success. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I tried to use this app. And I suggest everyone NOT TO USE THIS APP AND BE CAREFUL.
I add some items (which should be shipped from US) from this app into my shopify store. After I sold some of those those items I saw that supplier doesnt really ship from US but ships from China.
My customer saw this too and asked me for refund and told me she wont ever buy from my store again..
I asked spocket "support" to solve this problem but the only answer I am getting from them every single day is that they "are sorry" about this.
I dont really understand how can Shopify approve such a frauds..
I really DO NOT recommend this app.
Thanks for sharing your thoughts with us! We'd like to make sure that this has been addressed by Spocket. While most of our vendors are based and located in the US, Canada and Europe, we do have suppliers that who hail from other regions as well. We have always been clear as to where the items will be hailing from and their origin was never hidden from view.
Nevertheless, we'd like to make sure that there’s no further issues remaining on your end, so please reach out to us any time at support@spocket.co.
Spocket is easy to understand. The interface is easy to use. I like the support team! Jam answered all my questions.
Amazing! We are happy to know you love the experience with the app. This is really easy to navigate and beginners will have a smooth start with their store adding our products. We are glad Jam was able to help you with your queries. We are looking forward to assisting you again soon! - Erwin
Muy Buena sería mejor si permitieran personalizar los productos, claro con sus costos abatidos, pero que se pudieran entregar ya producto final, sin tener que triangular...
¡Gracias por la respuesta! Spocket ofrece Facturación de Marca para que sus clientes reciban una factura con su marca y logotipo. Estamos buscando agregar aún más características como esta en el futuro. Ciertamente puede esperar que mejoremos aún más. ¡Gracias por elegir Spocket!
Thanks for the feedback! Spocket offers Branded Invoicing so that your customers will receive an invoice with your brand and logo. We are looking to add even more features like this in the future. You can certainly expect us to improve even more. Thank you for choosing Spocket!
I'm still fairly new to using the app, but I have enjoyed it very much. I like how easy it is to navigate and use.
Awesome! We're happy you are enjoying Spocket a lot. Your experience is very important to us. Reach out to us at support@spocket.co anytime you need any help! Thank you!