Reviews (6,281)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its curated selection of high-quality products from reliable US and EU suppliers, which ensures faster shipping and superior product quality. The platform is user-friendly, making it easy to navigate and manage stores, and integrates seamlessly with major e-commerce platforms like Shopify and WooCommerce. Merchants also value the responsive customer support, the ability to order sample products, automated order fulfillment, and educational resources that optimize dropshipping activities. Additionally, the app supports custom branding options to enhance brand identity and offers a diverse product selection that allows merchants to offer unique items and stand out in the market.
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Since I wrote my initial 1 star review, I have received several calls from Andi who asserts that the team is diligently working to resolve the cited issues. she seems to really care about the app's performance. Based on these conversations I am adding 2 stars and removing my initial review to give the team an opportunity to rectify the matters I cited.
Thanks for the feedback and suggestions - we really do appreciate them! We are making some changes in the app and hopefully, this will answer some of the concerns raised. Regarding the trial period, we would be more than happy to accommodate the request. We will be in touch with you soon!
I tried it. The first thing I did was to test order from 3 suppliers who claimed to have U.S. to U.S. shipping. That is the #1 reason I wanted to PAY for this app. Well, the U.S. to U.S. shipping claims are complete B.S. Takes forever for shipping. Still have not received ANY of my orders. So, they may be "shipping from the U.S." but that would only be after they order your product from China. Don't waste your time with this APP if you expect it to provide you faster delivery in the U.S. It DOES NOT deliver in that regard.
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with Spocket and even more sorry to disappoint a customer. We would like to get in touch with you and help you find the right supplier that would work for your store's needs. Can we give a call? or chat with us and we'll make sure all your inquiries are addressed. We'll be looking forward to discuss this with you.
SPOCKET USERS BEWARE - HIDDEN COST ISSUE
I am not sure what's everyone else thinking but I just found out there is a "hidden cost" in this app. No one need to pay the hidden cost.
For Example:
Let's say your customer JOHN buy a shirt "A" cost at $20, the shipping would be around $6.99 & maybe another $2 for each extra shirt. So your cost already at $28.99 for the shirt.
JOHN then buy different shirt "B" cost at $10, the shipping for this shirt "B" is at $3.99, your cost is already at $13.99
The messed up part is the shipping cost would be $6.99 + $3.99 (they charge per item) SHIPPING TO THE SAME ADDRESS
Other app only charge you flat fee for shipping or depending on the qty, they don't charge you shipping PER item and then the HANDLING cost for additional item to SAME CUSTOMER TO SAME ADDRESS
I hope you see this break down and beware of the hidden cost. Your margin would be crazy low and you dont want to mark up so high because your customers can do a single Google search and find it way cheaper elsewhere.
Have fun
Thanks so much for sharing your thoughts with us! We're sorry if you felt that the shipping fees were a hidden cost. Please know that Spocket does not take commissions or generate any revenue from it. Please also know each product listing on Spocket clearly shows the shipping rates set by the supplier themselves whether it's shipping to US, Europe or Asia.
Furthermore, when users process orders, they are shown the break down before allowing them to purchase a sample product or before they process an order for their customers. So we have always been transparent as to what comes with the cost of processing orders on our platform.
This app is a scam. They try to charge you after uninstalling the app. Shoplift need to do their due diligence before allowing this company on their app store.
I’m genuinely sorry to hear about your negative experience with our app. We strive to provide a seamless and valuable service, and it’s concerning to hear that we did not meet your expectations. I appreciate you taking the time to share your feedback. - Eleanor
I am removing the App because I never moved the Plan I had in my old store to this new one.
The support is very bad, you have to be saying things thousands of times.
The clock that a client requested in Peru never arrived. They made the refund but made me lose several clients.
Thank you for letting us know! I will have our Success Team contact you immediately and get your issue resolved. We hope to earn your trust back as a customer. As for the item that did not arrive in Peru, it looks like the supplier has fully refunded you for the order which was already credited back to your card. We will be in touch with you very soon.
It hellps allot with dropshiping, finding products and adding then on my stor is never been easeyer
Thank you for posting a review! We would love to know how can we deliver a better experience next time. We would like the opportunity to talk and investigate your feedback further. Please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Erwin
No real experience, I did not get that far, but the app's ease of use was good. Products seemed of good quality.
Thanks for the wonderful feedback! We are so happy to hear that you love Spocket's easy navigation. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
This is app has been working wonders for me so far. I have barely used it and I can already tell im going to make some serious money
You've got good instincts! We're happy we are able to provide you with the services you need. Looking forward to working with you towards success. Thank you!
Unbelievably bad. I was charged AGAIN for October. Stay far away from this scammy app. *Update: well, John was helpful and I got a refund after phone calls and emails. But it shouldn't have been that hard - and of course I shouldn't have been charged in the first place. Apparently there is a lot of confusion around the "free trial" and this happens a lot, so why doesn't this company change that?? Probably because it works for them - I only noticed because I checked my credit card statement. I'm sure there are plenty out there who don't and this company just pockets the money. Add to this the fact the "financial team" sent me a generic email saying they reserve the right to adhere to their no refund policy... So I am thankful to John, but this company needs a serious shake up. I don't recommend it at all. Crap. I deleted it after one day and have just been charged nearly $50, how? Terrible business, stay away. There are much better apps out there
Thank you for letting us know and reaching out to us about your account concern. We're glad to be able to clarify the issue with you. Rest assured that our account manager will take care of this for you immediately! We appreciate your understanding and patience.
If you search the products on Etsy, you can see that all the products offered in Spocket are usually more expensive than the originals. And that is before the markup you have to include for shipping, profit margin and Spocket fees. Anyone can right click on the product image and Google search the product and find it for way cheaper.
If Spocket could form a distributor relationship with these Etsy sellers and get the products at a discount, that would make this app worth what it costs for each sale. However, I don't see people over-paying for something that they can get cheaper with a few clicks. It's just simple business logic.
I’m genuinely sorry to hear about your negative experience with our app. We strive to provide a seamless and valuable service, and it’s concerning to hear that we did not meet your expectations. I appreciate you taking the time to share your feedback. - Eleanor