Reviews (6,567)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this dropshipping app for its curated selection of quality products from reliable US and EU suppliers, ensuring faster shipping and enhanced product quality. The platform is user-friendly with seamless integration into major e-commerce systems like Shopify and WooCommerce. Features like sample ordering, automated fulfillment, and branded invoicing are valued, alongside responsive customer support and educational resources for optimizing dropshipping operations.
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Incredible App. We have just start to use it but interface is great and it is very simple to start. Hope we would do great business with them.
Pretty nice! Needs more variety on dresses though, doesn't really have the modern fashion on the app.
Appreciate the feedback! It helps us know what we can improve on as we do constantly add and vet new suppliers on a regular basis. We'd love to give you a list of our recommended supplier for dresses and help you find more varieties! Please reach out to us at support@spocket.co and we'll gladly assist you. Thanks! -John
Irritating. That's the only word that comes to mind when I think of this app. Trying to navigate through the different categories is harder than it needs to be. For example, my shop sells men's clothing. There is a category for clothing which includes all genders and then there is a category for men which is just a bunch of random stuff. I was looking for an alternate to Oberlo because the shipping times from China are obnoxious, but I noticed that the shipping times for the clothes on Spocket are pretty much the same, but the prices were higher. So I will continue to look elsewhere. This app might be good for some niches and people who like to scroll through pages of unrelated items, but not me.
Thank you for your feedback. We’re sorry to hear that you’re finding the navigation challenging and that the shipping times and pricing did not meet your expectations. We aim to improve our platform continuously, and your input is valuable in helping us address these issues. We understand that different niches and needs require tailored solutions, and we’re committed to refining our categories and product selection. If you have any specific suggestions or need further assistance, please reach out to our support team. We’re here to help and support you in finding the right solution for your business.
Desinstale la app el 29 de mayo de 2o23 y me sigen cobrando solicito devolucion, jamas use sus productos, espero una respuesta
¡Gracias por tus comentarios! Estamos muy escuchar acerca de su experiencia. Nuestras más sinceras disculpas si no pudimos cumplir con sus expectativas en este momento. Sin embargo, permítanos ayudarlo con su inquietud. Uno de nuestros administradores de cuentas se comunicará con usted directamente para ayudarlo con cualquier problema que pueda tener, chatee con nosotros o envíenos un correo electrónico a support@spocket.co para que podamos investigar este asunto de inmediato. ¡Gracias por su comprensión y paciencia! - Abigail
To not get charged by their not so upfront approach, you need to set your password within the app after downloading. It will not accept your Shopify password. Set a password in Spocket and then continue to cancel.
Thanks for the feedback! If the Spocket account was created within Shopify, then it automatically logs you in when you access the account from your Shopify but if you create the account directly with Spocket, then it should prompt you to setup a password first. As you know, Spocket integrates with other platforms as well which is why we have that option. Rest assured though that just like any other subscription trials, you will not get charged as long as you cancel/downgrade before the free trials ends should you choose not to continue. Please don't hesitate to reach out to us at support@spocket.co in case you have any concerns with you account and we'll gladly do our best to help you out! We look forward to making your experience better! -John
Super easy to find products and customize description and price. I like the shipping times are less than 30 days.
Thank you for the feedback! We're happy you are finding our service to be convenient and easy to use as we intended. Don't hesitate to reach out to us at support@spocket.co if you ever need any help! -John
Useless if you want to share the dropshipping products on your website with your existing products as the shipping times do not correspond to the shipping times/shipping costs I have set on my webpage. Customer service didn't have a solution other than "match your shipping times to ours" well that's useless because my normal products need to share the same shipping times at checkout and do not take as long as in transit as yours. Cancelled the app yet they still charged me $60AUD and will not refund me, even though I did not even use the app for more than a day. DO NOT recommend.
We’re truly sorry to hear about your experience and understand your frustration regarding the shipping times and the refund process. It’s important to us that our users have a smooth and satisfactory experience, and we regret that we didn’t meet your expectations.
Regarding the shipping times mismatch, we understand that this can be challenging when integrating with your existing products. Your feedback is valuable, and we will work on improving our solutions to better align with users' needs.
For the refund issue, please contact our support team directly with details of your situation. We want to resolve this matter as quickly as possible and ensure that you receive the support you need.
Thank you for your feedback, and we apologize for any inconvenience caused. We are committed to addressing these concerns and improving our service.
THIS is a good app. it helped me get my store started. was simple and easy to use. I recommend you to use this app.
Used the app for about a week trying to get it to sync while working with their customer service daily to trouble shoot. They couldn't get it to work. It was suggested that I sign up for an annual plan and still no luck. After 4 days of wasted time, I asked for a refund and part ways. They fought it and only issued a partial refund due to "policy." That policy should only be in force when their product would actually work. It should be criminal what they did. DO NOT RECOMMEND
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. Please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
This is a great app. I like the fact that there are items that can come with quick shipping 1-3days. I just couldn't find enough toys that would suite my business but I would recommend to others who are looking for the items you are selling. Thank you
Thanks for the feedback! We appreciate your honesty. We're more than happy to give you some supplier recommendations that would suit your business. Please reach out to us at support@spocket.co and we'll gladly assist you with it! -John