Reviews (6,270)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its curated selection of high-quality products from reliable US and EU suppliers, which ensures faster shipping and superior product quality. The platform is user-friendly, making it easy to navigate and manage stores, and integrates seamlessly with major e-commerce platforms like Shopify and WooCommerce. Merchants also value the responsive customer support, the ability to order sample products, automated order fulfillment, and educational resources that optimize dropshipping activities. Additionally, the app supports custom branding options to enhance brand identity and offers a diverse product selection that allows merchants to offer unique items and stand out in the market.
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I tried to give Spocket another try, but it’s just not going to work out with us. I can’t afford to keep continuing to refund customers due to sellers not shipping orders in a timely fashion.
The platform is ok if you have no issues but once a supplier doesn’t ship, Spockets response time is outrageous. I will no longer be using this platform once we receive a resolution on this last order. It’s too inconsistent and hurting our business.
Hi 7Kouture!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
What I really loved about using Spocket was the level of customer service and support I received from the support team. Whenever I was stuck and needed help while using this platform, all support agents were professional, prompt, and very helpful in solving issues. Spencer, in particular, went above and beyond and offered a better solution than what was expected for my case and I truly thank him and the team for helping me in my experience with settling with Spocket!
Hi there! Thanks for sharing your positive review of Spencer's service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our service. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I received my first order and needed assistance with my order I was able to reach out to support and Leah was able to guide me every step of the way in the course of 3 days. I appreciate her full support and attention with being able to help me get my first order processed
Hello Fashion By You! We are glad you love the experience and Leah was able to help you with your concern upon reaching out to us Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
the best customer service! I'm really happy to work with such a professional and very cute people, especially Eleonora)))
Hi Bunny Baby Store! Thank you for the review. We are so happy to hear that Eleonor was able to provide you with the assistance you need. We’ll make sure we pass your kind words along to her who we know will be delighted to read your comment. We are always available to assist you so don't hesitate to reach out to us! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
muy facil de usar es muy completa la aplicacion
¡Muchas gracias por la excelente reseña de 5 estrellas! Nos alegra mucho saber que encuentras nuestra aplicación fácil de usar y completa. Trabajamos duro para ofrecer una experiencia intuitiva y funcional, así que tu comentario es muy apreciado. Si necesitas cualquier ayuda o tienes más sugerencias, no dudes en contactarnos. ¡Estamos aquí para ayudarte! - Eleanor
Eleanor was very helpful and patient with me when I needed some clarification. Great customer service.
Hi there!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Eleanor. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Had a problem with deleted emails and user but luckily Spocket's customer service was the best especially with Ria! Will for sure continue to use Spocket's services.
Hello ArcticPedals! Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Ria! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Very good
Thank you for your kind feedback! We're always looking for ways to improve, and your input helps us do just that. - Erwin
Good quick and easy to navigate
Thank you for your positive feedback! We're delighted to hear that you found Spocket quick, easy to navigate. If you ever need further assistance, don't hesitate to reach out. We're here to help make your experience even better!
Happy Spocket-ing!
Everything about this app is great. Everything is clear and fanctional and their support team is great.
We're thrilled to hear that you're enjoying your experience with our app! It's fantastic to know that you find everything clear and functional, and we're delighted that our support team has been able to assist you effectively. We're committed to providing a seamless and enjoyable experience for our users, and we're grateful for your positive feedback.
If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our app!
Happy Spocket-ing!