Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping platform for its extensive range of quality products from reliable US and EU suppliers. They value its seamless integration with e-commerce systems, user-friendly interface, and automatic inventory updates. The ability to filter products from U.S. and EU warehouses is a standout feature. Merchants also commend the responsive and effective customer service. However, they suggest improvements such as supplier-specific pricing rules and prompt shipping information updates.

April 26, 2023

Great service! Jessa was very responsive and resolved my issues very quickly. Highly recommend.

Shale Ridge Company
United States
2 months using the app
Spocket replied April 26, 2023

Amazing! We’re pleased that Jessa was able to provide you with exceptional service and answer all of your questions! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

October 6, 2023

very nice

My Baby Store
United States
4 months using the app
Spocket replied October 7, 2023

Hello My Baby Store! We are happy to know you love the experience with Spocket. Thank you for your review. Feel free to reach out to us 24/7 through our chat channel for you can send us an email at support@spocket.co - Abigail

July 1, 2023

Eleanor is a kind person and really helpful I will try socket dropshipping for her patience and kindness

slippersisland
United States
3 months using the app
Spocket replied July 2, 2023

Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Eleanor. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co. Have a great day! 😊 - Abigail

June 28, 2023

The app is fine except for this annoying popup that keeps demanding a review. Literally every time I click anything. It's ridiculous. Are you happy now?

Eclipse Emerald
United States
About 1 month using the app
Spocket replied June 28, 2023

We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abigail

May 4, 2023

Erwin did a great job helping me with the issue I was having with GTIN and getting them from the supplier! Awesome job!

Tech Haven & Clothing
United States
7 days using the app
Spocket replied May 5, 2023

Great! We are happy to know you are satisfied with the service provided by Erwin! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

August 7, 2023

it is very good app. I would recommend everyone to use this app. It is beginner friendly and have really cool products.

G.S
Australia
22 days using the app
Spocket replied August 11, 2023

Thank you for the review! We are glad Spocket helps you with your online store and also appreciate you recommending us! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

October 26, 2023

I’ve had a wonderful customer support experience from agent Eleanor :)

The Bag Sealer
United States
About 19 hours using the app
Spocket replied October 28, 2023

Hello The Bag Sealer! We are glad Eleanor was able to help you with your concern professionally! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

July 15, 2023

Great costumer service, Earl spent hours with us Guiding and helping us to solve a few things we had going on. Answered all our questions and gave us great recommendations. Very satisfied.

Alpha VS Alpha
United States
9 days using the app
Spocket replied July 18, 2023

Awesome! Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that Earls' assistance has made such a difference! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

November 7, 2023

great

decoreveryday
United States
3 months using the app
Spocket replied November 9, 2023

Hello decoreveryday! Thank you for the wonderful review and for taking the time to share your feedback with Spocket. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

November 7, 2023

muy buena me encanta en realidad ni si quiera en empezado gracias

Caesar Couture: Elegance Beyond Imagination
Spain
3 months using the app
Spocket replied November 9, 2023

¡Gracias por tus comentarios! Nos da mucho gusto saber que le encanta el servicio. Tus amables palabras nos animan a seguir dando lo mejor de nosotros. No dude en comunicarse con nosotros las 24 horas del día, los 7 días de la semana a través de nuestro canal de chat o puede enviarnos un correo electrónico a support@spocket.co - Abby