Overall rating
4
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, simple setup, and seamless Shopify integration. They find the product creation process intuitive, with a broad selection of products and designs. Quick production and shipping times, responsive customer service, and high-quality products are also valued. Merchants commend the customer customization tool and competitive pricing, along with the app's commitment to sustainability.

Edited November 28, 2020

First design was easy peasy. Instructions are pretty clear and the export process was smooth as silk. Easy to create your own design or you can select from ready made. The pricing tool is appreciated and intuitive.

Pitgnarf Gifts
United States
10 months using the app
January 10, 2022

AWFUL !!! We have two stores connected with them. I used to send this guys most of our orders in 2020 about 80%, now they are getting 10% even less, their prices increased a lot, their customer service is awful, if they send a bad print to the customer they will not care in giving a refund or sending a replacement. In our first store an order was more than 10 days in production and never shipped even after calling customer support 3 times and sending more than 5 emails. DO NOT WORK WITH THEM! Go with Printify, their customer service is a looot better and at least they care, prices are good enough, Monster Digital in Printify is great quality and they take care of the customer when a bad printing is sent.

lokgienow
Mexico
10 months using the app
SPOD - Spreadshirt Print On Demand replied January 11, 2022

Hi lokgienow,

Thank you for your feedback. I'm sorry that this is the experience you had with us. To be sure I can help you and find the reasons behind those delays and problems, I will contact you personally by email.

Those issues are certainly not something we want, so your feedback on it is really important to us.

Sincerely
Jean-Michel Poupart
Success Manager

Edited May 30, 2020

So easy to use! And the process is fast! Also, it gives me a good profit margin. They're also faster than many other Print-On Demand companies.

Pure Grace Designs
United States
10 months using the app
SPOD - Spreadshirt Print On Demand replied June 4, 2020

Hi Pure Grace Designs,

Thanks for leaving the feedback, our 16 years of experience in print-on-demand allows us to produce products faster than other company. We hope your business can benefit from this!

December 31, 2020

This app is super easy to use, and fast shipping to the customers! (even with covid/holidays) Would definitely recommend using this app for your shop!

Cosmic Clothing Shop | Space and Science Inspired Clothing & Accessories
United States
10 months using the app
Edited January 27, 2020

UPDATE #2: Boy, I *really* wanted to like SPOD. I placed a sample order for 8 mouse pads and every single one of them arrived with print errors where it looked like ink ran out during the prints.

SPOD owned the errors, gave me a refund and so fair enough, everyone has a bad day once in a while. I ordered a second set of products and- again!- every mousepad has something wrong with it... Registration errors, die cut errors, faded ink spots, color shifting, or some combination thereof.

At the end of the day the low level of quality that they were willing to ship to me just does not make me confident that my customers are going to be getting products that aren't going to result in a lot of customer service complaints and returns for me.

UPDATE #1: After several weeks and a whole lot of back and forth emailing between Shopify, SPOD, and myself the bug (turns out it was on Shopify's side) has been squashed and I am now able to install the app successfully. Thanks to all who helped us get this resolved!

ORIGINAL REVIEW: I have been attempting to install this app for weeks and each time I get an error telling me to "try my install later." I've attempted to contact them for help but have received no response. What a shame. Guess they don't need my business... At this point I definitely don't need theirs.

Cyan Worlds
United States
10 months using the app
SPOD - Spreadshirt Print On Demand replied December 17, 2019

Update: We have found a bug on Shopify's end, we have reported it and are waiting for feedback from Shopify. We will be in contact when we have a reply.

Hi there,

We are sorry to hear that you have experienced issues with the installation of our app. I'll have the dev team looking into the error logs and see what they can find. In rare cases there are conflicts with other apps or settings that prevent an installation.
Unfortunately I can't find any message from you in our inbox.
Could I please ask you to send us a message to support@spod.com to get more data?

At SPOD we value every merchant and project that is running. We are here to support you and your business!

Kind regards
Robert from SPOD

Edited January 13, 2022

SPOD hinterlegte in einer Bestellung meiner Kundin eigene Werbematerial. Das ist einfach traurig und unverantwortlich. Stattdessen sollte SPOD ermöglichen, dass Verkäufer ihre Pakete mehr personalisieren können und somit die Qualität steigern. Das kennt man bei anderen Betreibern auch schon. * Update: SPOD-Mitarbeiter haben sich zeitnah gemeldet und den Fehler beseitigt. Solche Proaktivität kann man nur willkommen heißen. Ich hoffe, eine Personalisierung der Paketen wird bald kommen.

Muntu Wear
Germany
10 months using the app
SPOD - Spreadshirt Print On Demand replied January 13, 2022

Hallo Muntu Wear,

vielen Dank für Ihre Bewertung.

Es tut mir sehr leid, dass dies passiert ist. Dies ist nicht etwas, das hätte passieren sollen.

Ich werde Sie direkt kontaktieren, um dieses Problem zu lösen.

Zu Ihrem anderen Punkt: Wir arbeiten daran, die Personalisierung der Pakete für Sie zu ermöglichen. Diese Option ist auf unserer Roadmap.

Nochmals vielen Dank für Ihr Feedback.

Mit freundlichen Grüßen,

Jean-Michel Poupart
Success Manager

July 10, 2020

We tried out many apps to create t-shirt designs for our store. This is the best and easiest to use by far! Highly recommend it

MEGA Store USA
United States
10 months using the app
SPOD - Spreadshirt Print On Demand replied July 17, 2020

Hello MEGA Store USA,

Thank you for taking the time to review our app, we're happy that you like our services and feel comfortable recommending the app to others as well.

March 26, 2021

New to the App, works great but shipping out side the USA with a USA based store has proved a nightmare so far leading to a lot of headache. Not sure if it's because of the pandemic, but there's no warning telling you orders may be subject to delays. The items go out and then no change on status for weeks now. So mixed after a fantastic start for me.

One Stop Hip Hop UK
United Kingdom
10 months using the app
SPOD - Spreadshirt Print On Demand replied April 19, 2021

Hi One Stop Hip Hop UK,

Thank you for taking the time to review our app.

You are absolutely right, delivery outside of the US from our US-based production is causing us some issues. We are however working really hard to find better options and improve international shipping.

If you are selling a lot of orders to Europe, I would suggest creating another store and use our Europe-based production, as you will save on shipping cost and delivery time.

I hope I could help.

Thanks again!

Edited July 14, 2021

UPDATE 7/3/21: I recently severed ties with SPOD due to their quality falling. Which seems to be the biggest problem with any POD service. I'm honestly saddened by this. The last order we had come in was blurry, and the screen press was already peeling off. The shirts we had gotten months and months ago have completely lost all of the screen. I wish everyone at this company the best, everyone I've dealt with is wonderfully kind, it's truly just the quality. ORIGINAL REVIEW: So far, nothing but praise for SPOD. We had moved over to SPOD from a different POD service which started out great but the quality fell over time. We did our due diligence this time and ordered samples in a few different styles of t-shirt. We landed on the Spreadshirt Premium Organic shirt - it's so soft and the colour saturation on the screens are GORGEOUS. Thank you SPOD!

Lulu Games
United States
10 months using the app
SPOD - Spreadshirt Print On Demand replied September 4, 2020

Yes, the organic premium is amazing. This is also the shirt I order most. Even some w/o print just for the fit and the fabric.

Thank you for the review.

Kind regards
Robert

August 31, 2020

Man it was everything i needed it to be except it needs more ability to edit the sleeves. it worked well for me but i just need even more customization available

0mas0.art
United States
10 months using the app