SPOD ‑ Print‑on‑Demand , 715 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy-to-use interface, seamless integration with Shopify, and extensive customizable product options. They commend the quality of products and prints, fast production and shipping, and responsive customer service. The app's fair pricing, sustainability efforts, global distribution capabilities, and customer design tool are also highly valued.
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So far, very easy to use. Loving it so far. Very easy to upload logos and create and send products to my store front
Hi Hive Swag,
We are glad to hear you are loving the app so far, thanks for the feedback.
While I do like the SPOD, I just wish it was just a bit easier like Printful. I find some things more challenging in this App.
Hi RocketSurf Action Wear,
Thanks for the feedback. We reached out to you to see if you are interested in meeting with our User Research department to understand where we could possibly improve the app. Feel free to reply to us and we will get that set up straight away.
They charged me for samples and then never sent them. They actually never even went into production. Waste of money. Update: They got back to me to inform me one of the products was out of stock. I wish I didn't have to reach out in order to find that out, but I ended up getting the products and they looked pretty nice.
Hello Trail Dogs Coffee Co.,
Thank you for leaving your honest review, we're very sorry that the order could not be produced promptly due to a stockout of the product.
Please note, though, that we do not charge the money from your credit card but simply authorize the amount to be withdrawn once the order ships.
We could see that you now also got into contact with customer service - we advise that this always be the first step to find out what is going on, since we feel that our services can be judged wholly only after we've been given the opportunity to react. Thank you!
The order is currently in production, we hope that you will be happy with it once it arrives.
I will give this a 3 stars -
Firstly its VERY easy to use in terms of product set up etc, cannot fault that, but the reason for just 3 is that as follow
The prices and the items available are nice.
No way (that ive found) to find an existing design you have created, if you have made a mistake i cannot find a way to modify said design and update store
Only 1 product image is uploaded, this is a big hit for me, I like customers to have lots of images to choose from, even if it was the 3 basic images within the app that got uploaded to my product page would be good... I like idea of model with image on front - but , i also like the plain image so customers can have a good luck
No way to standardise image sizes, would be good if you could enter images sizes , spent a lot of time unifying my designs so they all look identical except for the text and core image, but its a real PITA to have to try and manually alter the image size on each item to be the same..
Also, would be nice if when you imported the image it auto-resized to the max of the image location on the item
I cannot comment on the fulfillment side as ive only just set it up...
Even having the carrier rates incorporated would be nice, save a lot of work
but, overall i actually like the app. Just thought id put an honest review.
Hello Zodiac Ware,
Thank you for taking the time and giving us your feedback, we are happy that you found our app easy to use as this is an important feature to us.
Also, it's always vital to us to hear what options and features our merchants are missing to improve our services.
Changing the design, that is, making changes to the design file itself during the product creation process is not possible as we would need to implement a design creation option, similar to Gimp or Photoshop, into the product designer in the app, which we, unfortunately, cannot do.
Having more than one product image in the app is on the other hand something that we are working on and hope to be implementing soon.
We will also review your other suggestions so we can improve our services. If you have any more suggestions or questions, please feel free to get in touch at support@spod.com. Thank you!
This app is SO easy to use, and syncs seamlessly to Shopify. I love that we don't have to stock different sizes and colors of our products.
I like the colours of the t shirts & I really like the retail prices :)
100 characters
100 characters
Damn character requirement ;)
Happy that you like our assortment. We are constantly adding to also keep up with the trends and wishes of our merchants.
Thank you for the review.
Kind regards
Robert
I am honestly extremely disappointed.
1. Two of the designs were printed on the WRONG side. On two of my sample order products, the designs were printed on the BACK instead of the front.
2. There is no consistency in terms of quality. Designs printed on WHITE use ink while those on PINK and GRAY are more print-like. Is there any guidelines as to what to expect for each one?
3. The quality of the products is extremely disappointing. The red ink has yellow-like stains around it. And the white products are see-through.
Hey Apapáchame,
Thank you for your feedback.
I was not able to find a mail in our system that covers this topic. Could you please send us some pictures of the products and I'll make sure to address this with our production team and also will refund you the orders.
Kind regards
Robert
I wish you sold more American Apparel and had more options to write on the sleeves or wrap text. Have to supplement because you do not have that.
Please specify shipping and production times to Canada.
Hi Unlikely Farmers,
Thanks for the request for more American Apparel. Our purchasing team is looking into this to see if it is possible. You can find all our shipping times on our shipping calculator here: https://faq.spod.com/hc/en-us/articles/360007744373-What-are-SPOD-s-shipping-times-and-prices
I've been using SPOD since the end of May 2020. May 28th to be exact. Their quality is great, but the "48 Hour" fulfillment seems to be false at this point, as I have had several orders so far and 2 of the orders are going on a week. Sitting in "waiting for production" queue. They have an option to message customer service on each order, and it has been 2-3 days between messages with no response from SPOD. I get that there are delays due to COVID. I just need some type of response.
Hello REP U HBCU Apparel,
Thank you for your feedback, we're so sorry about the delays both in production and in getting back to you. Indeed, we have been struggling with reduced capacities in our production facilities and had to increase our production times. At the moment, it takes us about 7 business days to produce approximately 50% of the orders coming in. Approximately 90% are produced withing 10 business days. However, we will hopefully be able to increase capacities shortly to reduce the procution times again.
Similarly, we have been dealing with a lot of incoming mails and phone calls and are in the process of reducing the backlog there as well.
We try to be transparent about this and to update our merchants as best we can on the following FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
I have ordered several samples from SPOD and they are not consistent. The prints are not satisfactory to sell. Some items appear as though they are being cheap with their ink. They look as though they have already been washed and dried. I received items where the ink ran to other colors. I even received a shirt that was dirty around the collar. This is disheartening because I love the quality of their shirts and hoodies. However the print quality is not acceptable to sell to consumers.
Hello Falco Wear,
Thank you for your honest feedback. We would very much like to look into the examples of the orders you received to improve any processes we can. We would like to offer full refunds for the products that were not to your satisfaction. Please e-mail support@spod.com with the images of your orders so we can start an investigation.