Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient inventory management, especially for large product catalogs. It automates inventory updates, syncs from multiple suppliers, and is essential for dropshipping businesses. Despite a slight learning curve and challenging setup, the app's functionality and responsive customer support team make it worthwhile. It's cost-effective, intuitive, and provides daily email updates on inventory changes. Many merchants have seen an increase in product categories and revenue without holding stock.

August 22, 2023

Cheapest, most effective API/FTP integration app on the market (I've researched competitors). Their support team spent an hour with me and was very skilled in addition to email communication. If you don't want to take months to learn how to code API/FTP feeds, this solution is exactly what you are looking for. Pro tip: buy credits (product imports) in bulk option to save 50% if a larger store. $50 = 10,000 products + $15-$25/monthly for update feeds. A++

NufCed
United States
5 months using the app
SyncX replied August 25, 2023

Thank you so much for taking the time to leave us a review. Your feedback is greatly appreciated, and we're thrilled to hear about your positive experience with our product💙

October 10, 2023

I wish I had taken the time to implement this years ago, now. It's literally as simple as can be. Stop what you are doing and make this work.

Smoky Mountain Glass
United States
14 days using the app
SyncX replied October 17, 2023

Thank you so much for your lovely review 💖

August 21, 2023

I have been really happy with this app. It has been reasonably easy to use and has lots of videos and tutorials to help you.
There was just one supplier I could not work out how to sync to and I messaged stock sync directly and they were able to set it up for me for free.
The service has been great.

Modern Paws
Australia
3 months using the app
SyncX replied August 24, 2023

Thanks so much for taking the time to leave this lovely review 🙌 🙌 🙌 It was great chatting with you & glad we were able to solve the issue quickly & efficiently 💪🤩

August 9, 2023

Very responsive support team that are always eager and happy to help. Took a few hours to understand the app but now it's pretty straight forward and there's a lot of simple and quick how to guides. Would recommend.

Cedar & Bay
United Kingdom
6 months using the app
SyncX replied August 15, 2023

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community ✨

July 6, 2023

Easy to use to manage your product on Shopify, it's very challenging to use only the Shopify import/export ability, this app is a must. Their support is also excellent.

Steel City Lighting
United Kingdom
About 2 years using the app
SyncX replied July 8, 2023

Thanks so much for taking the time to leave us this fantastic review! We appreciate it 💛

August 31, 2023

Great response time and always helpful! They make my life so much easier! Highly recommend them to any Shopify store!

Mixed Goods Ltd
United States
5 months using the app
SyncX replied September 4, 2023

Thank you so much for your kind words! 😊 We're delighted to be of assistance to your Shopify store. If you ever need help, please don't hesitate to reach out. We appreciate your recommendation! 🙌

July 20, 2023

This app is simply amazing and very easy for someone who is just starting out. The support team was very helpful and quickly resolved our issue. Been using this app for a little over a month maybe more and So far 10 out of 10 would recommend.

The Sultry Vixen
United States
3 months using the app
SyncX replied July 26, 2023

We appreciate the fantastic review from you! 💙​ If there is anything we can do for you, please let us know! 🙏

Edited May 31, 2023

We have been using this Shopify app for over 5 years across various stores, and I can confidently say that the quality of their customer service has significantly declined over time. While the support team has been helpful with stock synchronization and the app worked well for our other websites, we have been facing consistent challenges with this particular website for nearly 2 years. The inventory is not properly synchronized, updates are not reflected accurately, and we constantly receive orders for items that are out of stock. Despite reaching out to the support team multiple times, our problem remains unresolved. To make matters worse, we have been informed that they only provide support if we pay an additional fee. However, we are already paying them every month, and they are failing to deliver the service we expect. And their prices significantly increased over the years. This situation is quite frustrating and raises questions about the purpose of our ongoing payment.

Gifts and Baskets
Canada
Over 2 years using the app
SyncX replied May 31, 2023

Dear Gifts and Baskets,

We apologize for the issue you're experiencing.

We haven't received any emails from you recently. Can you please double-check that you sent them to the correct address?

Furthermore, we don't charge any additional fees for our support.

If you have any further concerns, please don't hesitate to contact us at support@stock-sync.com for assistance.

Edited July 1, 2023

Totally recommend the app! The app works great and the support is amazing and immediate and all that for a great price. Raj has been so helpful throughout the process and has saved us hours of work and we can intergrate with our suppliers, love it! Thank you so much, keep up the good work!

Sexy treats
Greece
11 months using the app
SyncX replied July 3, 2023

Thank you so much for taking the time to write such a wonderful review. 🤩 We really appreciate it! We’ve passed your comments on to our team so they can enjoy the good vibes too! ✨

July 13, 2023

Excellent customer service every time! The whole set up has been easy from start to finish, an essential app for our store! many thanks!

The Tap Specialist
United Kingdom
10 months using the app
SyncX replied July 17, 2023

Thank you very much for your amazing review! 💙​ If there is anything we can assist you with, please don't hesitate to inform us. 🙏