UPDATE ON 14/02/2020
It's unbelievable. They really do not care at all about this app. We talked to a shopify teammemeber a while ago who stated the app is free. So we decided to use it only to realize that we installed it two weeks too late. So it is not free any more but comes only with the POS (which is useless for us and many others). Anyway we decided to pay for POS and it's not cheap to use this app. It would be really ok if the app would be ok but it is not at all! Some weeks ago purchase order email attachments (CSV files) simply stopped working. The product pictures in the purchase orders are still not right on options. There is no way you can export your supplier SKUs to check them. It is horrible difficult to set the minimum order qty, there is not a single automated thing in this app... thinking about automatic purchase orders when for example the amout reached a limit or some articles are sold out? not at all with this app... it's just a simple and static app not doing something you could not achieve with a simple import to your qty... we now look for another ERP because for this price you get AI powered ERP Apps which outperform this App in any case. Sry shopify this is the wrong direction...
At this time the app is not usable as an ERP app!
Want to know why? Here are only some of many important functions missing: 1) Want to import a purchase order via CSV - NO! The function is there but it can only import the qty by SKU (which is the shopify SKU), barcode code or shopify ID. It can NOT import the purchase order by the "supplier SKU" - that's a 100% no go! 2. There is 0,0% automatization in this app. For example you want a purchase order to be created automatically for example if five products have reached a certain low stock number an the order total amount is over 2.000 USD - no way. There is 0.0% automatisation here - you have to create all order by hand. Thats maybe ok for the year 2000 - in 2020 this is not a discussion! 3. Want to send the purchase order Emails cc) to make shure they went out to the partner? No way here - with this app it is just not possible. 4. Want to have pictures in the purchase order PDF - great! there is an option for this but it does not work so the final PDF includes a blank row "pictures". .
. It hink i could go on here for another 100 points --- and theses are basics and not fancy stuff points! // UPDATE 14.12.2020 It seems that there is no really consistent development here on this app... bugs are not solved in days or weeks but maybe some month... no or very little new things are introduced! Not really happy and i think we move to another ERP as this one is now about 90 USD.... totally overpriced for what it is.
Hi there, thank you for taking the time to leave a review for Stocky. We appreciate your feedback and have sent it onto the app development team for consideration. I'm going to be following up with you via email with steps on how to get your product images to pull into your purchase orders as well as to get any other pieces of feedback you would be willing to share with us. Regards, Lou
Needs to be able to syc product cost. Can't send a purchase order without a cost. Also, would be nice to be able to see inventory by suppliers, not just vendors.
Hi there, thank you for taking the time to leave a review for Stocky. We appreciate your feedback. I'm going to be following up with you via email about the feature request you've shared as well as your pain point regarding viewing inventory. Two way syncing of cost prices is something that the Stocky app developers are actively working on. We're so looking forward to seeing it roll out. Regards, Lou
The very fact that Stocky doesn't import cost prices renders it useless. I've given two stars as the rest of it looks ok.
Hi there, thank you for taking the time to leave a review for Stocky. We appreciate your feedback. I'm going to be following up with you via email about the feature request you've shared. Two way syncing of cost prices is something that the Stocky app developers are actively working on. We're excited to see it roll out. Regards, Lou
Elm & Iron
*Update: Shopify support staff reached out after review was posted to help resolve issues. Really looking forward to functionality issues being resolved as the app's servers are migrated to Shopify.
Every time you try to use this app, it is down or crashes. Completely unusable every single time I have ever tried to use it. Help staff has never been able to replicate or solve the problems I have had with it, and I have tried every troubleshooting avenue. Extremely disappointing that this is what Shopify offers as inventory management. Lots of potential, but what good is potential if it can't be utilized?
Hi there, thank you for taking the time to leave a review for Stocky. We appreciate your feedback. I'm going to be following up with you via email about the issues you've been experiencing. Regards, Lou
Zero customer support, app has been down for 4 days no explanation, unbelievable that they can get away with this.
Hi there, thank you for taking the time to leave a review for Stocky. We appreciate your feedback. I'm going to be following up with you via email about the issues you've shared. Regards, Lou
I'm a little surprised by all the negative reviews. I've been using Stocky for more than a year and I've had zero issues. Is there a learning curve? Sure. But nothing I can't figure out from their help articles. I'm really grateful for this app, even when I was paying for. It's made the inventory portion of my job so much easier.
Red Fox Party Supplies
I have been really trying with this app only to find that both my purchase order and stocktake aren't syncing properly and lots of embarrassing out of stock are showing on my website , but they are in stock and we know we have put them thru a purchase order. we even trying doing a stocktake to fix. I put a report in via my pos and have also contacted support but ready to abandon it!
Hi there, thank you for taking the time to leave a review for Stocky. We appreciate your feedback. I'm going to be following up with you via email about the issues you've shared to see if we can improve things for you. Regards, Lou
This app only tracks inventory available for sale. It does not also provide a count of stock physically on hand. This means that if you have, for example, 5 t-shirts on the shelf, and someone orders 1, the stock count will now show as 4. However, seeing as you haven't fulfilled this order yet, you still have 5 shirts on the shelf, and your stock on hand count should be 5, while the stock available is 4. if you go and do a stocktake under these circumstances, you will count that you have 5 shirts, while Stocky says you should only have four. If you "correct" this discrepancy, you are now actually making your stock count incorrect. While this isn't a huge deal with only one product, if you have many SKUs, and a large order volume, it is essentially impossible to do a stocktake correctly. Until Stocky creates the ability to track both stock available as well as stock on hand (something that Tradegecko does while integrated with my Shopify store with no problem), Stocky is basically useless.
Amy here from Shopify Retail Support. Thank you for your feedback. I know stocktakes are a critical part of inventory management and I am sorry to hear that you found the process frustrating.
I did some investigating on this issue and I found a solution. In the Stocky app under Preferences > Stocktakes there is a check box to show unfulfilled quantities on the stocktake. This will ensure that ordered items that are unfulfilled and still on the shelf are included in the total count. I will be reaching out to you directly by email as well in case you have any further questions or feedback.
Amy T. | Retail Support Specialist
KC RIVER MARKET HYDRO
Been trying to use this app for about a year to manage my inventory for two physical stores and my online store. Very difficult to use the Purchase Order feature for my entire business. The app only allows POs for each store independently of each other. I have tried calling for help through Shopify, but hard to find anyone with expertise. I can view all my inventory on one screen, so why can’t the app be able to do a PO for all of the inventory? Doesn’t make sense.
My name is Amy and I'm part of the Retail Specialist team here at Shopify. We appreciate you taking the time to let us know your experiences with using the Stocky app.
I'm going to reach out to you directly by email to see how we can help to improve your experience with the Purchase Order feature of the app and how it handles multiple locations.
Amy T. | Retail Support Specialist
The Requirements Group (TRG) B.V.
We are about to uninstall this app. Do not use it if you are running a professional shop. We exported our master inventory from our main shop and uploaded it to our second shop. We manually cross checked all inventory to make sure it matched when we installed this app. All products were set to "do not sell when out of stock." Unfortunately the app completely messed up the count between our two shops and allowed overselling of products. Tech support has tried to blame us without acknowledging the bug in the app or trying to resolve the issue. Save yourself the pain we are dealing with. Do not use this app.
Amy here from Shopify. Thank you for your feedback.
I am sorry to hear you have been experiencing issues with over selling of stock on your stores. As the Stocky app does not sync inventory between stores, I believe it is possible that there is another issue that needs to be resolved on your store. I will be reaching out you by email so we can review the issue in detail and find the solution to your issue.