Reviews (129)

Overall rating
3.8
Counts per rating level
  • 68% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 17% of ratings are 1 stars
November 27, 2022

I use subliminator for one year now with over 100 orders until now and I have to say is the best app for my business. I use others too, but the price, quality of products, mock-ups they provide, and of course the support until now is the best that I have experienced out there.

DiverBubbles
Greece
Over 1 year using the app
Subliminator replied March 23, 2023

Hey there],

Thanks for your glowing review—it's like we just won the Subliminator Oscars for Best App, Best Prices, and Best Support! And the crowd goes wild! 🏆

With over 100 orders under our belt, we're thrilled to be the Print-on-Demand partner that brings the sparkle to your business. Here's to many more top-quality orders, snazzy mock-ups, and good times together.

Stay fabulous, and remember, we're just a quick chat away if you ever need assistance.

Best regards,

Subliminator

July 21, 2020

Really impressed with the quality and shipping times, even during covid-19. At first I was skeptical but these guys have risen to the occasion and provided fantastic customer service and really nice apparel. Looking forward to continued use with Subliminator.

Original Britain
Australia
Over 1 year using the app
April 11, 2021

Product of very low quality considering their prices (in CAD). They custom every order/pieces with expectations to receive quality. Instead your material is cheap and not well stained. The material is cleary white before you change its colour but by doing that parts of the material looks faded and it is pulled due to bad stitching. You see the white A LOT !! Im very unhappy with your results and your apparel. I will not be using your website moving forward. I ordered dog clothing and matching sweater but not worth the quality and definitely not the price.

DogGoneHiking
Canada
Over 1 year using the app
Subliminator replied April 12, 2021

Hi,

Thank you for your review. Sorry to hear you weren't satisfied with your samples. From your feedback it seems it is your first time working with sublimation printed products?

With sublimation the base fabric is ALWAYS white. This will be the same with every other vendor you will use. On that white fabric is where the print gets sublimated.

About the fabric being pulled, I'm not entirely sure what you mean. But if you haven't, make sure you reach out to our support team. If it was a quality issue, we can definitely refund or resend it, as that's our policy.

Additionally, depending on the fabric you chose (we have "Athletic" and "Fashion" fabrics), the outcome can be a bit different with colors. If you used mainly solid colors, we always advice to use the "Athletic" fabric over the "Fashion" fabric, because of the fabric characteristics.

I hope you can give us another try, and perhaps the above feedback can be helpful for you. If not, we understand. Either way I'll wish you the best on your business.

October 7, 2022

Had an absolute order disaster with Printify, so we tried Subliminator. Everything comes directly from China - which we didn't like, but we were in a pinch and were severely limited in suppliers. We talked to Subliminator EXTENSIVELY before order a few thousand dollars worth of product. Subliminator said that they absolutely would have no problem meeting the deadline for the products. It turns out, they were lying. They are actually on "holiday" and can't meet the deadline. But, they're really sorry - NEXT time they'll meet the deadline. I've dealt with China for decades. There is ALWAYS habitual lying. Unfortunately, Subliminator just proved that theory right once again. We're actively looking for American companies that don't purposefully lie to get a sale. Maybe if people just stop doing business with people who lie, they will go out of business and find something they're good at.

SkoolaMoola
United States
Over 1 year using the app
Subliminator replied October 20, 2022

Hi there!

I'm sorry to hear about your experience.

I checked into this for you, and according to our data, even with our small (planned) holiday, this order was still fulfilled and delivered within the timeframe estimates that were discussed with you?

Order placed: September 24
Order delivered: October 17

And while you might have had past bad experiences, lying is not part of our business.

So I'm not entirely sure what went wrong here to deserve a 1-star review from you, but I do hope the products were up to the quality you were expecting.

November 9, 2018

Awesome customer service and community. Lots of amazing designs already provided, and new designs are added regularly. Great tutorials and guidance for adding your own. Very useful app if you like cool things and fun designs. One of my favorites for POD.

Girl on Bike Action
United States
Over 1 year using the app
March 13, 2020

I have used several POD companies and in spite of their bumpy first few months, they have come out on top. They have basically reinvented themselves and now have the fastest shipping options and the best quality products. With an owner who is invested in developing the best fabrics to make the highest quality products and one who doesn't disappear when things get delayed because of circumstances out of his control, Subliminator is definitely the POD app you want to partner with. I can't recommend them enough. I've moved all my WC Fulfillment products to Subliminator and am so much happier and have way less stress. This is going to be a great year with all the new products they will be launching. I'm so excited!

Island Life
United States
Over 1 year using the app
November 27, 2022

I've been using Subliminator for nearly 5 years now. Their product quality is superb -- arguably the best in the business -- and their customer service is easily the best of any POD platform. Their range of products keeps getting bigger, their pricing is very competitive, and after selling literally THOUSANDS of products through them, I have no plans to go elsewhere. HIGHLY recommended if you're new OR experienced with Print On Demand.

Fictional Corporations
Australia
Over 1 year using the app
Subliminator replied March 23, 2023

Hi there,

Your review's got us feeling like the life of the POD party—confetti, balloons, and all! 🎉

Five years of Subliminator magic, thousands of products, and countless happy customers. You know what they say: time flies when you're having a blast with the best in the biz!

Here's to more amazing years, belly laughs, and Print-on-Demand adventures together. Buckle up, we're just getting started!

Best regards,

Subliminator

July 13, 2020

subliminator is awesome pr]int and demand company. easy to navigate and if you have premade templates to fit the subliminator download in app give your designer or do it your self... this is going to be a succes.. the also have express delivery for a little amount quality in service the answers questiens and the fast reply and friendly.

service 5/5. profit5/5 shipping 5/5.

Hennmister
Sweden
Over 1 year using the app
Edited September 3, 2019

Update: After using Subliminator for a few months I'd like to add three stars to my review. It's true their service is unusable for an unacceptable portion of the year but they have been fulfilling my orders and my customers have enjoyed their products. They also offer the best all-over tee mockups in the game. I wish fulfillment was faster but at least they can offer an all-over tee for $20 with shipping included, which is incredible. If the developers are interested in feedback I'd request that you add model mockups to the pullover hoodie like you did for the tees. There's no doubt in my mind that would improve conversions as what they have right now is just average. I apologize for leaving you such a scathing review before, and I'm trying to make it right now.

Lumi Prints
United States
Over 1 year using the app
Subliminator replied April 23, 2019

Thank you for your review. As we completely understand that shutting down during Chinese New Year hurts you as a seller as much as it does us, the time that we actually were closed was not for 6 weeks as you say. We closed our factory for exactly 2 weeks, which was from February 1st until February 14th 2019. And we pretty much shipped out our backlog of orders that were placed during that period within the first week. As always if you have any other questions don't hesitate to contact us.

July 9, 2019

REVIEW(A productive criticism):
I heard about Subliminator on YouTube, the reviews were good, and since I'm implementing All over Print into my store, I wanted to try it.

I currently use Printful, with 10 to 20 orders a day, switching to another provider needs to be well thought.

✅5/5 QUALITY OF PRODUCT: I have nothing to say about the quality, the shirt is PERFECT, looks as good as the pricier Printful all over shirt.

✅ 5/5 CUSTOMER SERVICE: The owner is present and accessible through Facebook what the heck you can't get better service

✅ 5/5 PACKAGING: not a single chinese word! Packaged professionally, arrived in perfect condition, no complaints.

✅ 4/5 PLATFORM: It's user friendly, not as good as Printful, but I can live with it since it's not something that would impact the customer experience.

❌ 1/5 FULFILLMENT: It took the full 7 days mentioned in the website to fulfill, it even took around 24h for the order to be submitted and the transaction to pass.
Compared to Printful that submits the order right away, and fulfills my shirts sometimes even the same day.

❌ 3/5 SHIPPING: I don't have much to say about shipping, I'd like it to be faster, but I understand that's not something you have much control on.

I ordered the shirt(as a customer through my store) on June 19th, I received it on July 9th.
Which means it'd take my customer 20 days to actually get their item.

Conclusion: The company has a lot of potential, it could easily become one of the top providers. The product itself is amazing, but shipping and fulfillment time doesn't justify the price.

Will I use Subliminator? With 7 full days to fulfill? No.
If that gets fixed, and my customers get their orders faster? DEFINITELY!

I hope my review helps both the company and its clients.
I will bump it up to 5 stars as soon as fulfillment improves

1NTIK Boutique
Canada
Over 1 year using the app
Subliminator replied December 3, 2019

Thank you for the thorough review.

Giving us a 1/5 for fulfillment is not really fair, since we clearly state our production time to be 4-7 days. Which in this case was 7 days, so that should not have come as a surprise. Although our average sits well around 4-5 days for production.

In the mean time we've also added FedEx shipping as an option to upgrade your orders. On average we're seeing about 9-12 days from order to delivery when this upgrade is used. Give it a try and we'd love to hear what you think of it now.