Reviews (1,912)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer retention and satisfaction by streamlining subscription management and recurring payments. They appreciate its easy integration with Shopify, user-friendly interface, and customizable subscription options. Continuous updates based on merchant feedback ensure the app meets evolving business needs. Additionally, the responsive and knowledgeable support team significantly enhances the app's reliability and usability, making it a key asset for businesses focusing on subscription services.

Edited July 1, 2021

Sydney just gave me the best customer service ever, I have to say I am more than impressed as she was fast, polite and to the point. I have my issue solved in minutes!!! The rest of Shopify companies should learn from the team at Recharge as they are simply TOP

LaPatataInteligente.com
Spain
About 1 year using the app
July 22, 2021

I had a great experience this morning with recharge chat support! Snežana A. went above and beyond in helping a new user navigate all the questions I had and any issues I was having with my subscription service. You are very lucky to have a representative like Snežana A.

The Caterpillar Tree
United States
About 1 year using the app
September 14, 2021

Very helpful resolving my issue of removing some unneeded code on the login screen. Also timely in response.

SoulKu
United States
About 1 year using the app
June 20, 2023

From onboarding to support, Recharge has been a great tool for our subscription-based business. Support is outstanding and they are able to prioritize tasks when multiple requests are submitted—a rare feat for a Shopify app. There are cheaper solutions out there, but with Recharge you get what you pay for. As long as they continue providing excellent support and best of class subscription features, we'll be customers.

Honest History
United States
About 1 year using the app
Recharge replied June 27, 2023

Thank you for the kind shout out to both our app and the support team behind it!

- Ty | VP of Services

April 3, 2023

Does what it says and we have been very happy so far and the team has been accommodating with helping us grow our subscription program.

Dermelect Cosmeceuticals
United States
About 1 year using the app
Recharge replied May 10, 2023

We are glad to hear that you've had a positive experience with Recharge thus far. Thank you for the five stars!
- Ty | VP of Services

May 19, 2022

During the pandemic we wanted a quick and affordable solution to add a subscription service to our coffee website, we were recommended Recharge and have been delighted at how it's increased our direct to consumer business. On initial set up, we hadn't achieved full integration with our customers' regular accounts but the Recharge Support team were brilliantly responsive and helpful. I dealt with the same agent throughout and she went above and beyond to help us get the fix we needed and optimise the associated webpages and email notifications. An unexpectedly personal and great customer service experience.

Raw Bean Coffee
United Kingdom
About 1 year using the app
Edited October 6, 2021

I use the app for a monthly ribbon subscription box and it is so easy to navigate. Help response times are super fast and reps are so helpful!!

YiaYia's Nook
United States
About 1 year using the app
September 13, 2023

There have been lots of subscription apps popping up lately and Recharge definitely is on the pricier side. However, it is by far the most robust/enterprise level products out there and there continue to be product improvements. Their customer support is always knowledgeable as well. If you're a business that wants to scale your subscription offering and will likely need a software that's flexible enough to be customized to your needs, then Recharge is your best bet.

Viva Raw
United States
About 1 year using the app
Recharge replied September 17, 2023

We really appreciate your feedback. I'm glad to hear that you've had a positive experience with Recharge!
- Ty Bailey | VP of Services

August 15, 2021

I have asked a lot of questions, and they have been very helpful! Would recommend them for anyone you needs a subscription form of payment.

My Loxxi
Australia
About 1 year using the app
July 27, 2021

Fantastic app and great support, thanks very much! The subscription works really well and can be customized, also Tigist has helped a lot with support

NutriPaw
United Kingdom
About 1 year using the app