Recharge Subscriptions , 1,386 reviews

Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
Edited May 20, 2022

Significant issues are left unresolved
We have an integration with and we have flagged many times that there are some significant issues with the way recharge has set it up. We flagged this to Rise as well. They are aware of it and explained that many customers are experiencing the same issue and that recharge can easily make a plan to make the integration work smoother. However, as it turns out they are not prioritising this leaving ourselves and many other merchants to their mercy. What is this issue? We have a subscription business, obviously. Recharge works with one integration only for gift cards, which is When customers receive a gift card and we need to correctly register it, recipients need to give in credit card details in check-out, which to many is a serious issue. I have flagged and flagged this numerous times, I know for a fact other merchants have too and they refuse to do something about it. Not taking any responsibility. It has led to so much manual work and inconvenient workarounds that we have come to a point where we actually can't scale if we keep using recharge. I'm currently looking at other options than recharge, because gifting is a major part of our income and their refusal to remove this UX obstacle is revenue-impacting.

Our Daily Bottle
Time spent using app: Almost 2 years
Edited January 8, 2021

Jessie M provides amazing customer support, which is a big reason why we use this app. They're constantly working to make things better and truly care about their customers.

Red Bay Coffee
United States
Time spent using app: Over 4 years
Edited June 10, 2022

We had a bunch of subscriptions that needed to have their subscription product updated due to an accidental deletion of the original product. I reached out to ReCharge support and they responded SAME day. Even more impressive is that this experience is pretty much the norm with ReCharge -- they've ALWAYS been hyper responsive and their responses are always detailed and specific, leading directly to a solution. Wonderful support. :-)

The Fit Father Project
United States
Time spent using app: Almost 3 years
Edited May 6, 2021

Je suis très contente de cette application. Par contre, il faut tout traduire si votre site n'est pas en anglais.
Le support est super et répond très vite et est très agréable. Rien à dire

AssMat Box
Time spent using app: About 2 years
January 7, 2021

Great customer service from Jessie M! Got my issue fixed without lifting a finger and within hours. Very pleased!

Huxbrook Tea
United States
Time spent using app: 9 months
January 7, 2021

Big shout out to Jessie M for the super fast and friendly help I've had updating the app settings! Thanks a million!

Lost Horizon Coffee
United Kingdom
Time spent using app: 12 months
Edited June 28, 2021

Customer service has been great and the move to the integrated Shopify checkout is a lifesaver! A huge part of our business is subscriptions and this fits the bill.

United States
Time spent using app: About 1 year
January 6, 2021

Great support from Recharge, quick to respond and to sort issues. Their team is always understanding and helpful

Veg Box Fresh
United Kingdom
Time spent using app: Over 1 year
January 5, 2021

Great customer support! I had an issue with a notification email and their support team helped all the way.

Almond Cow
United States
Time spent using app: Over 2 years
January 5, 2021

We've been using this app for a number of years for subscription services and it is pretty seamless. If we don't know something, we just ask support and they respond quickly with either an answer or recommendations/resources.

Verena Street Coffee Co.
United States
Time spent using app: About 5 years