Recharge Subscriptions , 1,352 reviews

Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
November 30, 2020

Probably a very very good app for people who want something plug and play, because their philosophy is a pretty walled garden approach of "just contact us if you want to change anything", which in practice means communicating via miserable ZenDesk help tickets (and being on the receiving end of "type your response above this line" is an experience I've never enjoyed), but I understand why ReCharge may be in a position where this is really the only viable option for them. For someone who's trying to customize their store heavily, this would be challenging if not for EXCELLENT support agents like Jairus. THIS IS A 11/10 REVIEW FOR JAIRUS. Jairus (and likely many other great ReCharge support agents) has gone above and beyond stated ReCharge policy to help me figure out stuff about how the app works that doesn't seem to be documented anywhere. Or maybe it's documented in the dev section, which I haven't thought to ask for access to yet, so hey - maybe I've been the only one getting in my way here! Overall, don't love the ticketing support system, but I do love the folks on the other end, particularly Jairus. Thank you Jairus!

United States
Time spent using app: 7 months
November 29, 2020

Recharge has helped us to sell subscriptions and was really supportive in helping us migrate over and answer all our questions!

United States
Time spent using app: 9 months
November 28, 2020

Easy setup, simple to define subscription rules and types. Definitely worth the money. The customer service is also on point and very responsive.

United States
Time spent using app: Over 1 year
Edited December 25, 2020

Nikola, my support rep has been absolutely amazing and its the rest of the recharge support team as well. They are always willing to help me out, step by step and are very patient with any questions I may have. They're amazing.

Super PawBox
November 24, 2020

Stefan was super helpful and went above and beyond to make sure I understood the migration process. it was more complicated than expected... but ReCharge is there for every step.

WEvolve Box
United States
Time spent using app: 7 months
Edited January 21, 2021

Leaving this review because our sales rep at ReCharge, Alex, went above and beyond in answering our questions/emails quickly, and with great information and advice. In addition, we have been using the service for almost 3 months now, and the support we get when opening tickets is responsive and informative.

Shop Canopy
United States
Time spent using app: 3 months
November 24, 2020

Not only is ReCharge really important to our growing business as a product, their customer service is second to none!!!

Polkadog Delivery
United States
Time spent using app: Almost 5 years
November 23, 2020

Great app and support as usual ! :) I use it every day and it's very easy to get by. The assistance is always available and offers good advice.

Time spent using app: About 2 years
November 23, 2020

Brilliant app and fantastic support from Javaughn - top in class. Would highly recommend to scaling business looking for a serious infrastructure. They didn't become market leader eating crisps while watching Netflix.

Minor Figures
United Kingdom
Time spent using app: 8 months
November 21, 2020

This app is really one of the worst apps I've ever used. I started using shopify about a year and a half ago and started using Recharge since May for context. I have tried for the past 5 months to accept the flaws but it is terrible. To put it simply, every month there are errors to which support just replies "there are many reasons for errors", and i have to ask about 2-3 times before the charges are regenerated. I am not sure if they don't understand me but they always go a roundabout way before finally understanding my request. The number of things that cause errors is phenomenal. A customer can be subscribed and charged fine for 2 months, NO changes made on their part or mine, and suddenly the next month there's an error. A customer can purchase from me normally, but then under the subscription apparently there's no shipping zone set up? How is that possible when they purchase from me ALL the time or just was subscribed the month before? If you want a charge regenerated you can't even list the names of the customers. You have to provide them with the email address. Imagine if you have 100 errors, you have to click through the customer's page, copy and paste the email addressed INDIVIDUALLY to support to get it done? No to mention they take forever to reply you? The last straw was I had insufficient inventory listed, which is my fault, and so the charge had to be regenerated. I set it to charge the next day, it did not. I emailed support and they regenerated it for me, but suddenly the next month's charges were ALL errored. SO the problem just carried forward to the next month? and If i manually retry the charge, all the bills turn to $0? Why should one error just lead to another? To multiple others actually. And if you email them about the multiple errors they seem to only respond to one at a time. Example: Email problem A and B, answers A and then bot sends "how would you rate my support?" when i haven't even got B sorted out? Terrible app for 60USD, terrible support. App needs SOO much work. I don't even know why it is launched. It’s very suspicious that all the bad reviews were removed and only shows reviews from 6 Nov onwards. My review is truthful, please be warned.

Time spent using app: 6 months