Recharge Subscriptions , 1,712 reviews

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and robust subscription management capabilities. It's praised for seamless Shopify integration, responsive customer support, and its role in boosting recurring revenue and customer loyalty. Features like subscription pausing are particularly valued. However, some merchants suggest enhancements in reporting and customization, and find its pricing higher than similar apps.

December 9, 2020

I use this app to manage my subscriptions. Every time i've needed assistance someone was there to help. Today I had a check-out issue that I needed help with and Denis was extremely helpful in assisting me in fixing the problem. Very, very happy, not only with the company but the staff as well!

wsibsettlements.com
Canada
5 months using the app
October 13, 2021

The agent (Joey, I believe) was super quick and immediately provided a solution. Thank you!!!!!!!!!!

Droplette Inc.
United States
5 months using the app
January 26, 2021

Chris from the support team was extremely quick and knowledgable when it came to a bulk change I needed in a time sensitive amount of time. He was very thorough and explained in an easy way what he needed from me in order to complete the task on his end. I couldn't have asked for a better experience to a task that seemed daunting beforehand.

Authentic Books
United States
5 months using the app
April 6, 2021

Great and fast customer service, I had trouble with the code they were able to resolve it. so far so good.

HeyClearSkin
United States
5 months using the app
September 21, 2021

I use this app for my subscription products. I have an issue with getting my widget on my store, I contacted Recharge and Mary responded in a very timely matter and fixed my issue. I'm very please with this company.

Pens.surprises
United States
5 months using the app
March 12, 2022

Great customer service, someone was able to assist me within a couple hours and solved all my issues. I'm beyond satisfied with the service and the App itself.
Thank you!

Roll Up
Canada
5 months using the app
April 23, 2024

We have been using Recharge since September 2022 and are quite happy with it. Starting subscription business has definately been a great addition to our business. The app is working well. Its my impression that Recharge works continuesly to develop new functionality and improve performance, which is also important for us. Customer services are always very helpful and usually fast to reply. Now with European opening hours its even better. Thanks Nena for your help today.

Green Goddess
Denmark
December 13, 2021

The customer support has been great, responsive and helpful. App does pretty much everything it claims to do.

Simple Promise™
Singapore
5 months using the app
Edited November 13, 2021

Such an easy app to use, and the support is awesome! AJ was soooo helpful and fast. I'm super excited to start using this app to help me scale my subscription box company (LaLa Horse). 2021-11-13 Update... Today Tigist helped me with a few questions I had and the service was so fast and helpful. I just can't say enough great things about this app and this team!

LaLa Horse LTD
United States
5 months using the app
Edited August 26, 2021

The overall app experience is pretty straightforward and easy to use. I do wish there were more robust analytics functionalities but I believe the team is working on that. In terms of service, Gordon has been great in being proactive on how to get our store up and running. We are anxiously waiting for recharge sms for non Shopify Plus stores!

Dirty Labs
United States
4 months using the app