Recharge Subscriptions , 1,713 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface and robust subscription management capabilities. It's praised for seamless Shopify integration, responsive customer support, and its role in boosting recurring revenue and customer loyalty. Features like subscription pausing are particularly valued. However, some merchants suggest enhancements in reporting and customization, and find its pricing higher than similar apps.
Refine
-
By rating
Great customer service - Bryan Nguyen and Vincent have been super helpful and responsive; vital for our ecommerce biz!
On one occasion Owais has provided me with useful guidance. Another time, Damien has been of great help and has even made a video to show me on to perform a certain activity step by step. I appreciate their support staff.
ReCharge is very powerful app with brilliant integrations to key platforms like Shopify and Klaviyo. ReCharge support is always extremely helpful and special shout out to Gordon, a brilliant account rep helping me optimize our entire subscription performance.
I can't say enough good things about Recharge! Easy set-up, simple navigation in the admin portal, great 'help' articles. Our customers can easily manage their subscriptions (we use the Novum theme), and Recharge is always adding great new features.
But most of all, their support staff is stellar - very thorough, and they always include screenshots. Highly recommended.
Pro tip: make sure to enable cc of all customer notifications to a folder in your inbox. This has really helped us out when disputing chargebacks.
Brilliant, brilliant, brilliant!!!
Always super helpful and supportive and quick to respond. Thank you so much!
Great App. Have been using if for a 12 months and find it super helpful. Really helpful customer service also.
Chantz provided wonderful & prompt support -- he made both my life and that of our customer's so much easier!
Jessie M was a huge help from customer service. Recharge in general has been a big help to us. Thanks!
We've been using this app now for over a year and its enabled us to offer our customers a really unique 'trial' experience that converts well because we don't need to go back to them for payment when they decide to proceed with the sale. The support is fantastic from both a integration perspective but also really helpful with some billing/payment plan confusion we discovered. I would highly recommend this app.
Breanna W. and Nevana were very helpful when doing our bulk pricing update. It would be nice if this app had the capability to do an easy bulk update on pricing (as in a check mark for current subscribers and one for new subscribers) so when you adjust a price you have the option to change it for both new and current subscribers. However, the customer service we received from Breanna and Nevana was great. Thank you.