Recharge Subscriptions , 1,683 reviews

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing recurring sales and subscriptions due to its easy integration with Shopify and user-friendly interface. They appreciate its customizable options that cater to specific business needs, aiding in growing recurring revenue and boosting conversion rates. The customer support is praised for their promptness and efficiency in problem-solving. However, some merchants suggest improvements in the customization and flexibility of bundle setups.

June 7, 2022

We've been using Recharge Subscriptions for almost two years now and super happy with the service so far. They constantly make improvements to their user interface and keep adding new and useful features which is why I feel comfortable using and sticking with Recharge over any other subscription payments app. Shout out to Gordon and Selwyn for going out of their way to make sure we are getting the best out of Recharge's offerings and for linking us up with one of their partner agencies. We're super excited for what's to come! - Team Farmbox Co.

Farmbox Co.
Australia
Almost 2 years using the app
January 27, 2022

I moved themes and lost the subscription option on my site, contacted the company and it was done within a day. Sheana was high professional . Highly recommend. Thanks

FLON
United Kingdom
Almost 2 years using the app
Edited May 19, 2022

This app is easy to use, and really helps with customer retention. I like the analytics tools and the customer service is top-notch - so fast and responsive. Highly recommend Recharge for subscriptions if you run a product business.

Niyama Wellness
Canada
Almost 2 years using the app
February 17, 2022

Have been dealing with a ton of providers customer support teams while trying to do a subscription management tool transition and Recharge's Customer Support has been light years above and beyond everyone else's in terms of giving helpful, complete answers.

IGN Store
United States
Almost 2 years using the app
July 14, 2022

I am so happy we found Recharge Subscriptions App. It's so user friendly, not only for me as the business owner, but more importantly for our customers. The subscription process is seamless and its really easy for customers to edit and change up their monthly subscriptions. Highly recommend!!

my-stait
Australia
Almost 2 years using the app
August 2, 2021

Super easy to use and set up. Videos and documentation are helpful. Support was also very helpful in researching issues.

Bake Me Healthy Box
United States
Almost 2 years using the app
January 10, 2022

We have been successfully using this app for almost a year already. Very happy with the results. Along the way there have been some errors regarding the compatibility of other apps we also use on Shopify, however, Recharge has answered extremely fast and has solved the problem very efficiently and with great professionalism.

funkyfatfoods.com
Netherlands
Almost 2 years using the app
Edited May 20, 2022

Significant issues are left unresolved
We have an integration with Rise.ai and we have flagged many times that there are some significant issues with the way recharge has set it up. We flagged this to Rise as well. They are aware of it and explained that many customers are experiencing the same issue and that recharge can easily make a plan to make the integration work smoother. However, as it turns out they are not prioritising this leaving ourselves and many other merchants to their mercy. What is this issue? We have a subscription business, obviously. Recharge works with one integration only for gift cards, which is rise.ai. When customers receive a gift card and we need to correctly register it, recipients need to give in credit card details in check-out, which to many is a serious issue. I have flagged and flagged this numerous times, I know for a fact other merchants have too and they refuse to do something about it. Not taking any responsibility. It has led to so much manual work and inconvenient workarounds that we have come to a point where we actually can't scale if we keep using recharge. I'm currently looking at other options than recharge, because gifting is a major part of our income and their refusal to remove this UX obstacle is revenue-impacting.

Our Daily Bottle
Belgium
Almost 2 years using the app
May 9, 2022

Easy to set up and manage, especially as a young store working to grow its subscription base on a monthly basis.

hello amber
United States
Almost 2 years using the app
November 12, 2021

I love how this app is so straightforward and easy to use. Also, the customer service is so prompt to answer! :D

Carnivore Aurelius
United States
Almost 2 years using the app