Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate and streamline invoicing, with a user-friendly interface and customizable invoices. It's praised for handling complex VAT issues, making it ideal for EU businesses. The app's integration with platforms like Shopify and Stripe, and its versatility in retail and wholesale invoicing are valued. Features like automatic invoice sending and detailed reporting are also commended. The support team is consistently praised for their quick, effective responses and customization to suit specific business needs.

September 2, 2021

Absolutely STELLAR customer support. We needed some adjustments and support responded in no time. Fantastic app. Totally recommend.

Progeny Coffee LLC
United States
About 2 months using the app
Sufio replied September 3, 2021

Thanks for the review! Our support team strives to help customers quickly and effectively, so please get in touch if you need anything else in future. We're always happy to assist :)

October 26, 2020

I was looking for a way to automate sending invoices to customers, I found other apps but those weren't nearly as easy to set up, they also wouldn't integrate with Klaviyo and most importantly, NONE of the other apps I found would consider tax compliance - a must if you're selling B2B.
With Sufio it's possible to send invoices via the order confirmation email sent through Shopify and allow customers to see the invoices on their account page.
There's even an option to validate a customer's VAT number automatically, WOW!
I messed up part of the set up and Djimi not only responded within minutes, but he also fixed it for me super quickly - exceptional app and customer service!

FAVORTY
Austria
About 2 months using the app
Sufio replied October 27, 2020

Thank you very much for your detailed and very kind review! :) We appreciate your throughout feedback and are over the moon that we meet all your business needs! Kudos to Djimi for providing you with our excellent customer services. Don't hesitate to reach out to us if you ever need our assistance!

November 23, 2016

Sufio is a simple and extremely useful tool for our business located in Italy. Support is responsive and I really appreciated how they can be flexible with special needs configurations.

Revested
Italy
About 2 months using the app
May 20, 2022

Dankzij Sufio kunnen mijn klanten indien gewenst onmiddellijk een btw-factuur krijgen bij hun bestelling. Dit spaart me veel tijd en haalt weer een drempel weg voor de klant. De customer service heeft me enorm geholpen met alles in dezelfde stijl als mijn webshop te zetten en de automatische vertalingen in orde te brengen, zodat mijn klanten gemakkelijk in hun eigen taal een factuur kunnen aanvragen. Bedankt Sufio!

Frucare
Belgium
About 2 months using the app
Sufio replied May 23, 2022

Hartelijk dank voor uw feedback! We zijn blij om te horen dat onze facturatie service voldoet aan de behoeften van u en uw klanten. Ons team staat altijd klaar om de nodige aanpassingen te maken aan het ontwerp en de talen van onze documenten :)

March 29, 2021

Excellent app and even better support. No matter what problem we had with our store regarding invoices or VAT ID check - Sufio support always helped us. Fast response, super solutions for (almost) every problem and really very friendly support staff. We can highly recommend them!

trenzyme.shop
Germany
About 2 months using the app
Sufio replied April 1, 2021

Many thanks for leaving us your nice review! We appreciate you took your time to share publicly your experience with Sufio! :) Don't hesitate to reach out to us whenever you need us - always happy to help.

July 28, 2020

I used Sufio to create manual invoices for my store and not just the ones created automatically with an order. The features are easy to use, I pretty much kept the default settings with minimal adjustments. Michael was also helpful in removing my name from the emails when sending invoices.

Annajevoli
United Kingdom
About 2 months using the app
Sufio replied July 31, 2020

Thanks a lot for your motivating review! We were happy to help.
If you'd need additional help, please, let us know. We're here for you :)

October 24, 2016

Works great and awesome support!

Esl Shop
Germany
About 1 month using the app
August 12, 2020

With sufio, we can create invoices that meet both our layout and design needs, as well as local legal content requirements. Best support service I have experienced in ages, fast response with the possibility of custom adjustments. Although it seemed a little expensive for the limited number of invoices we need (in the small business we have), it's well worth the time saved and adds to the professional image.

HOST concept
Belgium
About 1 month using the app
Sufio replied September 14, 2020

Thank you for your kind words and that you have chosen Sufio! We're delighted to hear about your positive experience. Should you need any additional help, just let us know :)

June 10, 2018

This app is easy to use and the invoices look really professional. Whenever I have a query, the developers go out of their way to help.

Digit Fingerboarding
Australia
About 1 month using the app
August 30, 2017

Great Tool and an even better Customer Service. I sent them 2 emails and both have been answered within 30 minutes. Thats the service you need to get your business running! Can only recommend!

Schleiftitan
Germany
About 1 month using the app