Reviews (548)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its professional, customizable invoicing features, especially useful for EU businesses due to its efficient handling of VAT and tax regulations. It offers customizable templates, automatic VAT exemption, and supports multiple currencies and languages, making it ideal for international operations. Merchants appreciate its user-friendly interface and seamless Shopify integration, which simplifies transaction and invoice management. The customer support, particularly from team members like Lewis, Lucy, and Michael, is frequently commended for its responsiveness and personalized service.

Edited August 15, 2018

Jan was extremely helpful, except there have been outstanding changes not implemented for awhile - especially for European VAT compliance, eventually we got there but it did take about 4-6 weeks.

Otherwise the invoices look quite good and the system functions well, the only changes i'd like to see is analysis and reporting of the invoices or mass export of this data.

Nura Operations Pty Ltd Eu
Australia
11 months using the app
July 23, 2020

Very useful app for those who need basic invoices and payment after order creation through Stripe. Drawbacks include not being able to push payment status and updated invoices back to Shopify, no search function for invoices.

Helpful support team.

Canadian Medical Distributors
Canada
11 months using the app
Sufio replied July 28, 2020

Thank you for your constructive review! We appreciate it greatly. Words like yours help us to grow and do better. :)
In case you need additional help, please, let us know. We're here for you.

March 2, 2021

We used for a while and was a GREAT solution, however, the invoice does not update if the order is changed post marked as pending, which is surprising. The nature of our business means orders can get changed regularly but if your orders do not then I would highly recommend.

Entry Point Distribution
Australia
4 months using the app
Sufio replied March 3, 2021

Thanks a lot for your review! :) We are happy that you used our app.
As you have mentioned, Sufio is not able to automatically reflect changes that were done in your Shopify order after the invoce is created. The only solution, for now, is to set up creating invoices in a way that they are created once the order is paid or fulfilled.
We understand that support for editing orders could provide a more seamless experience for our customers and it is something we would definitely like to add in the future.

October 23, 2020

Sufio est très simple à installer et paramétrer ; bon choix de templates, très "customizables" ; surtout le service support est top, réponses rapides, très adaptables, il est d'ailleurs préférable de passer par eux au bout d'un moment.
juste un bemol il y a en France de nombreuses mentions légales à insérer or, les espaces prévus à cet effet sont trop peu nombreux dans les templates disponibles.

B.B.N des vins en Bio, Biodynamie et Nature & des livres
France
About 1 month using the app
Sufio replied October 23, 2020

Merci pour votre rétroaction positive! :) Nous sommes heureux que vous ayez une expérience positive avec nous et nos services clients! En même temps, nous apprécions votre honnêteté concernant les espaces disponibles dans notre produit.

September 21, 2017

Excellent app to have automatic invoices. Amazing support, solving problems that are not even theirs. Although maybe a little bit expensive since I had to go for the extended plan (starter pack only has 7 invoices a month and no VAT exemption options). But I would still highly recommend it if you're looking for an invoicing solution.

The Stargazer Store
Belgium
15 days using the app
June 4, 2015

Great experience so far. Really streamlined our process. Does not do everything we would like yet, but very impressed by development commitment to offer new functionality in near future. Customer service very accessible, helpful and prompt replies.

Decanter Awards shop
United Kingdom
3 days using the app