The support is very responsive! We haven't launched yet, but Kerby Macedonn was very patient and helpful with questions I had so far :)
It's great that the Loyalty & Rewards program neatly ties in with their Testimonials app (e.g. the customer gets rewards points for leaving testimonials, which in and of themselves already help the business with social proof). We just had a small issue that was resolved by their support team within half an hour (we're based in Hong Kong so I'm assuming they have support staff around the clock) and that was a fantastic experience that shows the efficiency and level of support they offer customers. YotPo's apps are highly recommended!
LA CHAMBRE PARIS
I spoke to Kerby in the set up and she has been super helpful. We haven't launched yet but we are excited to get started. Ian
Thank you for such a glowing review!
Kexpress Destash & Supplies
I am extremely pleased with the customer service for this app. Twice this week I have had questions and gone to the online chat. Both times I was connected with Kerby and received excellent customer service. Very efficient, quick and helpful. Explained things to me so I could easily understand and even sent pictures showing menus to help me locate things easier when learning where to customize screens. Thank you for the excellent service!
Thank you for taking the time to leave a review. We're so happy to hear you had such a positive experience with our support team!
Excellent customer service. I'm just starting but the app looks really promising. It'd be great if the Earn Rewards button would be customisable.
Thank you for taking the time to leave a review! We're happy to hear you're un and running and enjoying Yotpo.
Great app, we have the silver plan. I would love a bit more customisation capabilities but for the price and level of service I think it is amazing value. Kerby is a star!
I just installed this app. Very easy to process and help center is very helpful. I am excited to engage more traffic !
Support was quick to respond and help with questions. My customers enjoy earning points towards future purchases.
Vase Pearlfection | Floating Pearls
Great and easy app to work with. Customer service chat is amazing as well. Kerby has helped us on numerous occasions.
So far the features work great no issues with the free version, I needed help today and the help I received was fast and accurate with no additional follow up needed.