Reviews (2,578)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and increasing Lifetime Value (LTV) through its effective loyalty and rewards programs. They appreciate the user-friendly interface and seamless Shopify integration, which simplifies setting up features like landing pages and referral pop-ups. The support team is frequently commended for their responsiveness and helpfulness, particularly during the migration process and initial setup. This app is valued for its comprehensive features and excellent customer support, making it a key tool for enhancing business growth.

July 9, 2016

So far so good. Very easy to integrate, helpful team. Looks good & works well.

Only quibble is that once you've upgraded to Pro the advice on how to integrate the html for non-coders is amazingly unhelpful, and they charge you $150/15 mins to get the extra help. Not sure that's very friendly.

Otherwise incredibly useful.

Tovisorga
United Kingdom
6 months using the app
August 8, 2016

We have been searching for a way to reward some of our loyal customers and supporters...and we've found just the thing with SWELL! Now we can reward more than just our customers, who help get the word out about our company, we can reward our Brand Reps and Enthusiasts, Family and Friends. Thanks SWELL!

Lads Of Luxury
United States
6 months using the app
February 12, 2016

Installed Swell Rewards and test for a week. We contacted support team to help, and promptly reply even after their working hours.
I know they are currently working on a major releases, however, they willing to help me for my store setup up to running after working hours at late night.

Kudo, it's a great app with superb customer service.

Love it. Thanks Swell Rewards! 5 stars.

Uni One
Malaysia
6 months using the app
June 21, 2016

Awesome app, easy to install and they have a free trial period until you reach 100 orders. Figured we can't lose with that offer, so we're giving them a try. Looking forward to enhancing our customers experience and building a more loyal customer base.

Mens Natural Care Products
United States
6 months using the app
January 20, 2019

For the time being the app looks hopeful, I am still working on customizing and it looks like there is currently a glitch with the pop up not loading.

4titudeSD
United States
6 months using the app
February 1, 2016

I absolutely love this app! I consider myself lucky I came across it. They have so many features that most companies would charge an arm and a leg for! And it's all either free or very inexpensive. Perfect for a brand new small business like mine. I had a small issue with the app at first and they answered right away, took care of the problem and even followed up the next day. I consider Swell Rewards an essential part of my marketing strategy. I'm still very pumped about it as you can tell!

Mystic Trinket Shop
United States
6 months using the app
August 9, 2016

Looks a useful addon to my site at www.mposhardware.co.uk- we operate in a competitive marketplace selling POS hardware, so any opportunity to retain and get new clients other than using Adwords is interesting. Set it up recently and support is excellent.

Pos Hardware 3
United Kingdom
6 months using the app
May 23, 2016

Easy to use Rewards Program for Shopify, complete with a Refer-a-Friend bonus - I love it, and so do my customers!

Driwash Solutions
United States
6 months using the app
Edited May 17, 2022

i didn't need much help but i still reached out customer service, and even though it was passed 11PM EST, they still answered within a second. very nice first impression. thank you Jerrah for assisting me!! Update: JERRAH IS AWESOME!! HELPED ME YET AGAIN, his attitude is awesome and his help is greattttt. am very happy with his service :)))

BobaBooks
United States
6 months using the app
February 18, 2016

Love this app! It's so easy to setup and easy to use. My customers are already loving it. I really feel like this will help increase sales!

Amebel Baby
United States
6 months using the app