Theme Updater

Theme Updater

by Out of the Sandbox

Keep your premium theme up to date

3.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    45% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    7% of ratings are 2 stars
  • 1 of 5 stars
    36% of ratings are 1 stars

All reviews

1 - 10 of 13 reviews

BodyHeal

The app itself works okay but the issue is the support from out of the sandbox. They take forever to fix issues. It's now been 3 months since I listed a critical bug. They have been prioritizing it for 3 months and still no fix for the Flex theme.

Developer reply

March 15, 2021

Hello BodyHeal Team!

Thank you for sharing this feedback. Your recent request is being reviewed by our technical team. We'll be in touch with an update as soon as possible!

All the best,
Out of the Sandbox

Soozal

I am pleased I didn't purchase a full year. There was a lot that didn't get converted into the new version starting with the hero background video on the homepage. There was a list of things I would need to manually update, which I don't know how to do and defeats the point in paying for this service.

Developer reply

February 3, 2021

Hi Soozal team,

Thank you for this feedback!

Our app is able to copy over the settings and content configured with the default theme features. It may not be able to include some of the custom modifications made to the theme files. These may be from third-party app installations or custom work added by another developer.

In these cases, the app will list the files that contain third-party work that wasn't able to be moved over to the updated theme so that you can reapply the third-party code manually.

If you are having trouble with some of the default features not transferring over in the update, this is something we can certainly have a look at with you.

Our support team has reached out directly, we look forward to hearing back from your team!

All the best,
Out of the Sandbox

milkCases

Still 9 templates need to be customized... it just helped with the banner images, so not recommended.

Developer reply

October 2, 2020

Hello milkCases team!

Thanks for the feedback!

Our Theme Updater app provides the time-saving convenience of updating your theme while preserving the settings and content you've configured with the default theme features.

The message you are seeing means that the app has identified some third-party modifications in the theme files that couldn't be automatically included in the update.

The app will try to bring over custom modifications onto the updated version but if those changes conflict with the updated version of the file they will be left out of the update. The app then flags those files so that you can reapply the custom/third-party code manually.

Our support team has reached out to your store directly regarding the update. Please follow up with us if you have any questions!

We look forward to hearing from you!

All the best,
Out of the Sandbox

Pinayapple

I installed the app based on shopify's recommendations but I was not informed that it was not compatible with my theme!! (debut) Now I have been charged for an app that wont work with my store

Developer reply

September 24, 2020

Hello Pinayapple team!

We're sorry about the misunderstanding here.

The app does not support Shopify's Debut theme as it was developed to work with Out of the Sandbox and Pixel Union themes exclusively.

Our Theme Updater app provides a free year trial for newly purchased themes. The year extends from the date the theme was purchased. It doesn't appear that you were charged from our end but we are happy to work with you to sort this out!

Our support team has reached out to your store directly and we're looking forward to hearing back from you! If for some reason you are unable to locate our email you can reach out to our Help Centre directly here: https://help.outofthesandbox.com/hc/en-us/requests/new.

All the best,
Out of the Sandbox

Rockabilia

This app is Useful for untouched customization theme.
Not that much useful for custom changes made with existing theme.

Claribelskincare.com

I see I'm not the only person with disgust about the lack of customer service Out of the Sandbox offers. Beautiful themes, terrible, slow customer service. Not a way to expect people to run an ecommerce business. I forewarn potential customers to stay far away. If you run a day to day ecommerce business, pandemic or not, this is not the right company for you. P.S. I have tried for literally WEEKS to get (Magdalena) answers with no resolve. Shame on you for not supplementing your customer service as well as you've paid attention to your theme design. JQ

Muses Miscellany

Update: I'm upgrading my rating to 2 stars because after writing my original review, tech support helped me update my theme. If it works correctly the next time I try to update, then I'll upgrade it to a three. When the app does work, it works well. (Although the default file name isn't the actual version you're upgrading to, it's whatever version you already have plus the current date. So the UI is oddly inaccurate, which definitely doesn't help if the app hasn't been working correctly so you're already frustrated.)
I used the paid version of this app for awhile and was able to update my theme two or three times. Then in early June it stopped working correctly. I experienced multiple problems just getting to the update screen. Then when I finally was able to get there, the only option I got was to "update" to the theme version I'm currently using (7.0.5). I spent the month in a fruitless back and forth with OOTS tech support to resolve this problem. I tried using this app on three different computers (MacBook Pro, iMac, HP laptop) and five different browsers (Safari, Chrome, Firefox, Opera, IE). I gave OOTS tech support access to my Shopify account to try to fix the problem, and after a cursory go at it, they suggested that I upgrade my OS and browser to the most recent version. So I did that, even though it might have meant that some of my software and printer might no longer work. And guess what? Problem not solved. At that point, they finally admitted that they were having some problems with the Theme Updater app and browser cookies. They said they hoped to have it resolved soon. It still wasn't working by early August, so I uninstalled the app. Now that it's the end of Sept., I decided to try it again in the hopes of being able to finally update my theme. But nope, same problem. The fact that I actually paid for several months of this app without being able to use it is ridiculous. And that it still doesn't work is more ridiculous. As much as I sometimes hate cable/internet companies, at least when your service isn't working they refund your money. Not so with OOTS.

Bunbury

Like many others not happy this app is going from free to paid with no details on how to avoid being charged. This app never worked for me due to my custom code.

Meraki Journey

We have used this app once and it worked well but it just sits there majority of the year. Now that they are charging $9/month for this app we will be deleting it. This isnt something constantly used that we can justify paying them for especially for something that should be free with the theme.

Elvis & Kresse

This app is a poison chalice... use it at your peril. In theory it is a great idea but it is poorly executed. When you update the theme you will also have to update your templates if you have made any customizations at all, quite a timely and complicated process so you will probably have to pay an expert to do it for you. However, you will not see if the update is any good until after you have paid the expert. We updated and were not able to use the update because of the number of bugs making our site look poor and unprofessional. You then have to wait for the next theme update to be released and then go through the same process of updating your templates and paying an expert all over again. The chances of there being any more bugs are high, if you look at the Out-of-the-Sandbox change logs they are littered with "bug fixes" for previous updates. It would appear that they are releasing the updates without doing the appropriate checks to make sure that they are robust.

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