EDIT 1/16 After leaving this review, their team explained my problem more accurately and they offered a better and more practical solution which I appreciate. Terrible app, terrible customer experience. I updated my theme and the result was awful: translations missing, errors, the product images, prices and description don’t show correctly and they don't adapt correctly to the screen either. I tried contacting support and they told me that's normal so I have to fix them? How am I supposed to fix them when its not a design problem but a deeper code problem? Also they are charging me even though the app didn't do what it promised and after cancelling the first day.
Hi TITAN X team!
Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt.
This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.
A member of our support team will reach out via email shortly!
When it works it is very good. But our Pro Plan subscription has broken which means that the app doesn't work, and we can't access the priority support we paid for. Update: We have received excellent support from OOTS who have stuck with us and resolved a difficult issue. This review has been upgraded to 4 stars to reflect the quality of the app itself.
Hello Airdrop Bikes team,
Thank you for this feedback! We are investigating the issue you are having with the app. Our support team will be in touch as soon as we have a resolution.
All the best,
Out of the Sandbox
Reversal Solutions, Inc
The App is helpful but the limitations are part of Shopify as well. We are using a 3rd party Shopify app to the build pages we need and in a way that makes sense for us. The Theme Builder is very limited. The updates get complicated because of customizations. I believe this is an overall Shopify limitation. Backup! and use a Shopify Expert to help you.
Halo Bottle Ltd
Literally nothing happens, it does not function when I try to open the app. Deleted and reinstalled with the same result. Disappointing.
UPDATE: I believe this was my cookie settings as I tried on another browser and it updated ok. Review changed from 1 to 4 stars.
I'm a long time online seller and this app has been great the handful of times that I"ve updated in the past three years. But I cannot believe that I paid $350 for a theme (with 1 store usage allowed), and now OOTS wants to charge $9 a month and/or $108 a year (forever) to let an app stay installed in my store that I use two or maybe three times a year at a maximum?? BOO HISS. Horrible. The updater is great so I hate to leave 1 star because of this new policy, but its a complete disappointment to see these guys get so greedy when their themes are highly priced.
Vitality and Wellness
This app works really well, if you have any customised code on your site the paid-for version of this is a must. Beware though that you will need to update every line of custom code from your old version to the new version by hand. The app doesn't carry across custom code. If you don't have any custom code then it works perfectly without having to edit any stuff in the backend.
A good app but could be a lot better at handling even the smallest of modified themes. https://www.katysboutique.co.uk
Very handy! But a bit unclear which customizations are taken care of..
I used this app last week to upgrade the Turbo theme on my store. It worked, but it did not transfer much of the configuration or any of the tweaks to the original theme. I still had to spend a few hours re-configuring my stores homepage and collection and product configurations, so not sure if it actually helped or not.
This worked really well - a few errors copying over my banner subheadings (which I luckily noticed) and one of my assets file (which it told me it hadn't done).
With every update I'm praying for the function to edit the typography on mobile devices... still waiting.
I really recommend Out of the Sandbox, their customer support is brilliant! I use the retina theme and it works really well for me. Check it out: www.geometrico.co.uk