Reviews (269)

Overall rating
4.2
Counts per rating level
  • 59% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 26% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app invaluable for simplifying theme updates, carrying over custom codes and settings, and providing draft copies for review. It's praised for ease of use, highlighting changes that won't carry over, and effective customization management. Customer support is commended for being responsive and helpful. The app's reliability and automatic backup feature are highly valued for maintaining theme updates and adding security to customizations and data.

February 7, 2024

Out of the Sandbox, specifically their Turbo theme, is key to our website success. The feature set is amazing, but honestly time consuming on the initial set up. Thankfully, the theme updater app was created and has taken our site maintenance struggles away.

Now, when Turbo or Shopify releases updates, it's a simple matter of checking this app, clicking a couple buttons, and we are up with the latest styles and technology.

There is only one app in our stable that requires hands on help fixing, but that developer is also quick to respond.

This app pays for itself in time savings, without a doubt.

Mystic Knotwork
United States
Almost 7 years using the app
Out of the Sandbox replied February 9, 2024

Hi Mystic Knotwork team!

Thank you for taking the team to leave us such a wonderful review! We are excited to hear that Theme Updater Plus has made such an impact on your store's update experience.

All the best,
Out of the Sandbox

March 5, 2025

Overall it's great. Had a small hitch and support helped me all the way through.

Bullet Journal
United States
Over 6 years using the app
Out of the Sandbox replied March 6, 2025

Hi Bullet Journal team!

We are glad that our support team was able to step in and help out, and we are happy to hear that Theme Updater is part of your Flex theme's update process!

All the best,
Out of the Sandbox

October 13, 2023

The finally got it together. I tried to update FLEX from 3.1 to 3.5 then 4.5 and there was just too much that did not transfer and I had to rebuild the home page. But the update to 5.01 was great. Only took a few hours and a couple of times contacting support to get all the customizations made. Good Job OOTSB.

SomaEnergetics Sound Tools & Training
United States
Almost 6 years using the app
Out of the Sandbox replied October 17, 2023

Hi SomaEnergetics Sound Tools & Training team!

Thank you very much for your review! We are happy to hear that Theme Updater Plus was able to streamline your Flex update, and that our support team was able to support the process!

All the best,
Out of the Sandbox

September 6, 2023

It's never easy to update a Shopify theme, especially one that's been modified but the Theme Updater app makes it pretty painless and straightforward. If you use OOTS themes it's well worth the extra.

Norse Spirit
United Kingdom
Over 5 years using the app
Out of the Sandbox replied September 8, 2023

Hi Norse Spirit team!

Thank you for your wonderful review! We are so happy to hear that you were able to streamline the updating process for your theme.

Our app is growing everyday, and is now compatible with Out of the Sandbox, Pixel Union, Archetype, and Troop themes!

All the best,
Out of the Sandbox

March 15, 2023

They are one of the best in the industry right now, with excellent products and top-notch customer service, and their themes operate without a hitch.

Très Elite
Canada
Over 5 years using the app
Out of the Sandbox replied March 15, 2023

Hi Très Elite team!

So glad to hear that you were able to streamline your updating experience with Theme Updater Plus and that our support team was able to help out!

Thanks for taking the time to leave a review!

All the best,
Out of the Sandbox

February 7, 2025

Love my Turbo theme, and love the Theme Updater. Every year I update my theme to make sure everything runs smoothly. And OOTSB team are always super helpful too! Thanks!

Clothes & Roads
Canada
Over 5 years using the app
Out of the Sandbox replied February 24, 2025

Hi Clothes & Roads team!

We are happy to hear that Theme Updater is part of your Turbo theme's update process and that both are helping you to run your shop so efficiently!

We are always here to help with anything that comes up, and thanks for your review of our support team, too - happy selling!

All the best,
Out of the Sandbox

January 18, 2024

The theme updater makes loading new themes easy. The customer service is great. They got back to me in a timely fashion and answered all my questions. I recommend the app.

Margie Edwards Jewelry
United States
Almost 5 years using the app
Out of the Sandbox replied January 22, 2024

Hi Margie Edwards Jewelry team!

Thank you very much for your review! We are always happy to hear from our merchants, and are happy to hear that Theme Updater Plus was able to streamline the updating process for your theme.

We take a lot of pride in our support, and are happy to hear that we were able to be part of your theme's update!

All the best,
Out of the Sandbox

April 24, 2025

I find this app helpful, especially because when things don't go as smoothly as I'd expect, the OOTS support team give excellent help with solving any problems. Thank you to the support team!

Corner Block Studio
Australia
Over 4 years using the app
Out of the Sandbox replied May 15, 2025

Hi Corner Block Studio team!

We are so glad to hear that Theme Updater is part of your Flex theme's update process - we are always here to help and are glad that you had such a great experience with our support team!

All the best,
Out of the Sandbox

May 13, 2025

The AI-assisted theme update captures all my small manual theme edits.

Northside Flower Market
Australia
About 4 years using the app
Out of the Sandbox replied May 15, 2025

Hi Northside Flower Market team!

Our One-click AI-powered theme updates are pretty handy and save a lot of time since theme updates are a very manual process for most themes on Shopify!

We are so happy to hear that Theme Updater is part of your Retina theme's update process and thanks for the great review.

All the best,
Out of the Sandbox

February 13, 2024

Great app for updating your theme and fantastic customer service from OOTS. Our website has a bit of custom coding, so I was nervous about tackling the update myself as I am not a developer. However, it all went incredibly smoothly, and now we are up to date. I had a couple of questions just the update process, and the customer support team was right there to help answer my questions and put my mind at ease. Also, the customization tracker that shows what changes have been made to the code vs the original is a hugely helpful tool. Thanks Out of the Sandbox team.

Lochtree
United States
Over 4 years using the app
Out of the Sandbox replied February 14, 2024

Hi House and Loft Living team!

Thank you very much for your wonderful review! Updating themes can be a daunting task, and we are so happy to hear that Theme Updater was able to streamline that process for you.

All the best,
Out of the Sandbox