Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

November 29, 2021

Great, solved all the problems of online chat, and the Tidio team is very willing to help you solve any problems, I wholeheartedly recommend it to you!

WholesaleEvery
China
2 months using the app
TIDIO LLC replied November 29, 2021

Thank you so much for recommending us! We really appreciate your kind words

October 28, 2020

undoubtly the best customer chat service i had ever used and the best is, that you can connect directly under the same app, your facebook customers with your website custoemrs, replying them is so fast and easy that keeps you online answering without the need to be on FB or on your site chat.
Thanks for this great tool.

entretencionswitch
Chile
2 months using the app
TIDIO LLC replied October 29, 2020

Thank you, your encouraging words mean the world to our team. We are very glad that you enjoy Tidio! :)

August 3, 2020

i'm using this app to help me with the live chat, and the support team are available all the time.
thanks a lot

ميـّار
Saudi Arabia
2 months using the app
TIDIO LLC replied August 3, 2020

Thank you so much for the 5 star review! We are very glad to be a part of your business :)

July 13, 2021

Very easy to maneuver and the app looks nice and professional. Support is great, too when it comes to questions about the app and features!

Paw Families
United States
2 months using the app
TIDIO LLC replied July 14, 2021

Thank you for the kind words for our team, we appreciate it! :)

March 20, 2016

I've just installed and set up the Tidio Live Chat and so far it does exactly what it says it does! I think it adds such a personal touch to my store and I can't wait to be able to directly answer any questions my customers have!

Art By Wr
Canada
2 months using the app
June 11, 2021

I use this app on my store multiple times a day! Great functionality - you pay for what you want to use! Customer service is great - you can chat with a real person and get your questions answered quickly!

Loved Remembered
Canada
2 months using the app
TIDIO LLC replied June 11, 2021

Thank you for the motivating and kind words! :)

August 23, 2016

It was very easy to install and the perfect app to help make that extra connection with customers. Love that there's also a mobile app so you're always connected on the go if you choose to be.

Blak Label Clothing 2
United States
2 months using the app
September 22, 2020

Amazing app, i'm enjoying it and it definitly get you more leads, more engagement and more interaction with your clients, especially the chat bots. I'm very satisfied and absolutly recommend it :)

MissBak
Luxembourg
2 months using the app
TIDIO LLC replied September 23, 2020

Thank you so much! We are glad you like Tidio so much :)

December 22, 2015

Nice app with instant and friendly support.Good user interface. Would definitely recommend.

Australia Pure Health
Australia
2 months using the app
July 13, 2021

It's such a helpful app. This app makes it easy for customers to chat with us conveniently. Definitely recommend

yiwig
China
2 months using the app
TIDIO LLC replied July 14, 2021

We are glad you enjoy Tidio. Thank you for recommending Tidio :)