Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

October 14, 2019

downloaded it a couple of hours ago. wow. nice layout. easy to use. can get lost with all the bot triggers and actions. have to allocate some time to really dive into it. its free, easy to use and very detailed. 5 stars.

ShopPricedToSell
United States
About 1 month using the app
TIDIO LLC replied October 21, 2019

Perfect. Thank you!

April 11, 2018

I just installed the app and although I didnt have enough time yet to experience the daily operational part of the app, I want to say that the customer service is impeccable. Full guidance through the setup. Chatboxes aren't closed when problem is resolved, just stays open and every question is answered in a timely manner. Thank you Olek from Tidio! Greets Tara

Peachy Savage
Belgium
About 1 month using the app
September 21, 2016

Great live chat app for my website. Nice Android app too.

Malcolm Roycey
United States
About 1 month using the app
Edited February 12, 2016

Olek, the owner of Tidio is an amazing person!

I was looking for the "right" live chat app which has the features: 1. what my customers have added on shopping cart 2. what pages they have been on, etcs...

Don't forget to also download free "Tidio Automation app"
This additional app is like NOS for your Tidio base app.
(You know what NOS is if you're a Fast & Furious fan like me haha)

Here are the actions that you can add once customers:

1) abandoned cart,
2) performs an action
3) doesn't perform an action
4) creates an account
5) experiences problems with payment
6) visits the website for their first time
7) opens a URL
8) leaves the page
9) spends a certain amount of time on page
more...

and within every single of these 9 sections, you can customize exactly what you want to do after a specific action was taken by your customers!!

I wish I can say more good things about Olek and Tidio!

Its simply the best of the best out there from customer service to the app features and how flawlessly it works.

I am so amazed at just how awesome this app is.

When I deleted the app after trial in order to try some other app Proonto, I was disappointed because they were way too complex and sophisticated for my taste.

Tidio is simple yet has everything that I wanted for live chat.

Olek has emailed me even after 12 am to make sure that I got the best customer service.

I am very very happy customer!

Give this app a try, its honestly the only live chat app that works flawlessly both on desktops and on mobiles!

My promise: YOU WON'T BE DISAPPOINTED.

Thank You Olek.

Keep up your good work.
God bless.

Giovane Ambizione
United States
About 1 month using the app
March 20, 2021

Perfect. Does exactly as advertised. Would recommended this application to anyone planning to run their own shopify store!

Dawg Presents
United Kingdom
About 1 month using the app
TIDIO LLC replied March 22, 2021

Thank you so much for the kind words! :)

March 24, 2016

The app works wondrously on many devices, and supports multiple users. Would definitely recommend!

Glassinaflash
United States
About 1 month using the app
December 19, 2016

I just installed this and been playing around with it, I spoke to Martin from support and I have to say out of all the apps ive used it was one of the best experiences I have had Martin really went out of his way to show me the app and help a new user get started thanks so much

Fine Dining Cutlery
Australia
About 1 month using the app
February 22, 2024

Customer support here is so easy and fast. They helped us switch from a Wordpress site to a Shopify and it was a bit complicated but the staff made it super easy to understand with screenshots and walked me through each step! They were so sweet and even gave us a 10% off coupon! Highly Recommend.

Team Bottles
United States
About 1 month using the app
April 5, 2023

Muy buena la experiencia, muy util. Buena atencion al cliente. Muy rapido y todo perfecto, gracias!!

Melisola
Spain
About 1 month using the app
TIDIO LLC replied April 6, 2023

Hi there! Thank you so much for your positive feedback:) We are happy to know that you are enjoying the experience with Tidio so far.

May 25, 2023

great customer service especially Ricardo he helped me with a few issues and was patient, as for the app it's really professional, and I haven't had any issues so far, highly recommended.

Jumla Platform
Saudi Arabia
About 1 month using the app
TIDIO LLC replied May 31, 2023

Thank you so much for your kind words and for the recommendation! We're thrilled to see that you're enjoying Tidio and we'll always be there to help in case you need any assistance or have any questions. :) We'll also pass your message on to Ricardo!