Reviews (1,930)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.
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I used Tidio Live Chat for my old website, and tried another apps. Turns out Tidio was the simplest yet the best live chat app!
Prompt service, is willing to help me in all necessary ways. Note 10! Points for improvement, would be self-explanatory video tutorials on each page or tool, to streamline the execution of tasks.
Thank you so much for your great review and valuable feedback! We really appreciate it
Questa app è davvero facile da gestire. L'interfaccia è bella ed è molto facile personalizzare l'impostazione!
Thank you so much for the kind words :)
Brilliant, intuitive and very simple. Perfect addition to site for Customer Service and Sales Conversions.
Best live chat app I have used ever!
Update: This app helps me to chat with my customers lively and I also see which page they come and which page they leave so that I can improve the specific pages that my customers don't like.
Great!
Arturo was so kind and helpful! They helped me through setup and technical difficulties. Great customer relations, and the app works perfect in my store!
Yes, Arturo is great! Thank you so much for the kind words, and the 5-star rating!
The Tidio Chat app is good and I can recommend to anyone.
Such a great app! Way better than one of those Facebook messenger apps I've tried. This looks and works very professionally and also has a mobile and desktop app so you can interact easily.
Extremely easy to install, very nice and clean app. Works like a charm and their own customer service chat is fast and friendly.
These guys have amazing Customer service, something which is my first priority for choosing and keeping an app on my shopify store.
I'm so sorry to see your review :( We do have a forever-free plan, and you don't have to pay for anything. The number of chats you can have is unlimited both in the free and paid version. We do limit the number of unique visitors your chatbot can engage with. Is there anything else that upset you? I have reached out via email to learn more. Olek from Tidio.