Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

June 24, 2020

Questa app è davvero facile da gestire. L'interfaccia è bella ed è molto facile personalizzare l'impostazione!

Curadiva™
Italy
28 days using the app
TIDIO LLC replied June 30, 2020

Thank you so much for the kind words :)

September 25, 2016

Brilliant, intuitive and very simple. Perfect addition to site for Customer Service and Sales Conversions.

Bury Computers
United Kingdom
28 days using the app
Edited August 15, 2017

Best live chat app I have used ever!

Update: This app helps me to chat with my customers lively and I also see which page they come and which page they leave so that I can improve the specific pages that my customers don't like.
Great!

Cheap Basketball Shoe
China
28 days using the app
Edited September 4, 2018

The Tidio Chat app is good and I can recommend to anyone.

Mspictures
South Africa
28 days using the app
February 4, 2017

Such a great app! Way better than one of those Facebook messenger apps I've tried. This looks and works very professionally and also has a mobile and desktop app so you can interact easily.

Goa Trend
United States
28 days using the app
September 6, 2017

Extremely easy to install, very nice and clean app. Works like a charm and their own customer service chat is fast and friendly.

Homeby
United States
28 days using the app
Edited November 28, 2020

These guys have amazing Customer service, something which is my first priority for choosing and keeping an app on my shopify store.

victoriarosebaby
United Kingdom
28 days using the app
TIDIO LLC replied November 28, 2020

I'm so sorry to see your review :( We do have a forever-free plan, and you don't have to pay for anything. The number of chats you can have is unlimited both in the free and paid version. We do limit the number of unique visitors your chatbot can engage with. Is there anything else that upset you? I have reached out via email to learn more. Olek from Tidio.

May 11, 2020

5 star i highly recommend it the developer did a great job my online store. now it look so professional and the conversion rate is high. so guys download this app immediately. the app is friendly user i set it up with no problem unlike the other platform i use before.

The kitchen win
Spain
28 days using the app
March 16, 2017

Great App! I can now stay in touch and answer any of my customers questions in just a few quick seconds! Excellent support also!

Bikinilicious
Canada
28 days using the app
July 1, 2021

Great support team! Fast & clear instruction to solve my problem when I accidentally install the app in a wrong way.

Pickyval
Taiwan
27 days using the app
TIDIO LLC replied July 1, 2021

Hello
Thanks a lot for your kind words and the 5-stars. You can always count on us in case you need any help with Tidio :)
Enjoy our product!