Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

June 22, 2018

Great support team and great app.

Barbo Digital
Bolivia
19 days using the app
April 26, 2017

Awesome software, easy to manage. And the customer service is swift. Had an issue at 4am, and it was resolved BEFORE 4:45am....HIGHLY RECOMMENDED

Onlinehorse
United States
18 days using the app
March 4, 2021

I really like this app.. I really like the option to hide the chat icon on the Mobile version and the additional features like chatbots, Email & Messenger integrations are very good. I would really love to see if they can integrate text messaging into this either intergrating with text providers like textline or some other alternatives..

Ginger Fresh
United States
18 days using the app
TIDIO LLC replied March 4, 2021

Hi there!
Thanks a lot for the 5-star! We are happy to know that you are enjoying our product.
Enjoy your Tidio!

Edited April 26, 2016

Look no further. This is your Live Chat App right here fellow merchants.

Premium-graded Health and Beauty Products along with Business Opportunity
https://chic-outlet-and-business-opportunity.myshopify.com/

Chic Outlet And Business Opportunity
Thailand
18 days using the app
March 14, 2023

Great app! great customer service, i would highly recommend getting tidio on your store if you are looking for a reliable live chat feature for your website!

OnTarget
United Kingdom
18 days using the app
TIDIO LLC replied April 6, 2023

Hi there! Thank you for the great review :) We are glad to hear you like the app and you know you can always count on us to help!

January 14, 2019

very helpful app especially when im running my own website. and their customer services are beyond helpful. love it.

TJtech
South Korea
18 days using the app
January 11, 2023

I've Installed this app on my website: https://hubizy.com
it's really brilliant and I hope they make it free forever.

Hubizy
United States
18 days using the app
TIDIO LLC replied January 23, 2023

Hi there! Thank you very much for the kind review :) We're happy to hear that you like the app. Just so you know, Tidio can be used for Free for as long as you like! Chris

May 31, 2020

The apps was awesome to me. But don't know why stated free plan forever and i been notified that trial end in few days. Sad...

Hudds Store
Malaysia
18 days using the app
May 29, 2017

Excellent product and excellent support. They have even combined it with functions like marketing automation and a nice semi-transparent design. Thumbs up!

Authentic Dk
Denmark
18 days using the app
December 13, 2022

Incredible app, super easy set up and great UX. I've used Tidio at two companies I've worked at plus my own and it's the best app of its kind that I've tried. Their customer support is amazing too: big shout out to Mike for all his help!

collect.
France
18 days using the app
TIDIO LLC replied December 14, 2022

Hi there! Thank you so much for the kind review :) It's great to know that you like our app so far, and that Mike provided amazing support when you needed it. Let us know in case you need any further guidance :) Chris