Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and robust functionality, including a live chat feature that enhances real-time customer interaction. The AI chat, dashboard, and email marketing features are intuitive and effective. The chatbot feature is praised for boosting sales and improving customer service efficiency. The app's seamless integration with platforms like Facebook and Instagram, and its multilingual feature, are appreciated by international merchants. Merchants have reported significant sales increases after implementation, and the customer support team is frequently commended for their exceptional service.

July 27, 2022

Awesome interface, buttons, and navigation. It was easy to create a chat bot and insert the flow which we wanted.

Napura Italy
United States
15 days using the app
TIDIO LLC replied August 1, 2022

Hi there! Thank you very much for your kind review :) It's great to hear that you are enjoying Tidio so far. We really appreciate your feedback. Let us know in case you need any assistance in the future. Chris

April 26, 2021

nice, works well, it allows me to start my work easily. hope it will be better in the future. ************

CYSUM
China
15 days using the app
TIDIO LLC replied April 26, 2021

Thank you for the kind words, and if you have any questions Tidio is always here for you :)

September 24, 2019

Very good application! It all comes down to Professionalism! functionality, features, and service! congratulations!

Good Job Brasil
Brazil
15 days using the app
TIDIO LLC replied October 21, 2019

Thank you!

September 2, 2021

this app works great and I definitely recommend installing it! doesn't slow down the website at all!

0'Majestic
Australia
15 days using the app
TIDIO LLC replied September 2, 2021

Thank you so much for the review and for your recommendation!

August 16, 2019

Easy to setup and works really great on all my devices! I needed help to change some settings and customer support was great1

Urns.com
United States
15 days using the app
March 21, 2017

great customer support !!!! They helped me throught online chat in seconds ! Very convenient :D

Bio Dluxe
Canada
14 days using the app
February 23, 2016

Awesome feature rich application! Great support. :)

Kinley Mattress
United States
14 days using the app
January 5, 2021

as they said it might increase the sales by up 40% it's correct because the customers feel more confident about the website when they see a professional tool like the Tidio live Chat and when the customer has a question will ask through the chat and you answer him means you got a purchase

THE LENS BAZAAR
Canada
14 days using the app
TIDIO LLC replied January 7, 2021

We are proud to be a part of your business. This is exactly what we were going for, and we appreciate your encouraging words. Thank you!

March 24, 2016

Awesome app so far. Will be able to give more information once I use it a little longer.

Thisandthat4kids
United States
14 days using the app
Edited July 13, 2021

Really great app! Easy to use and great customer service. I had a problem with notifications, opened a chat and the problem was resolved in minuets. Thank you so much!

TLC Sport
United Kingdom
14 days using the app
TIDIO LLC replied July 1, 2021

Thank you for the review! Providing your website visitors with instant solutions to their queries via live chat can boost your conversion rates and, in turn, increase your revenue. If you need any help with setting up your Tidio account - please don't hesitate to reach out to our Support team :-)