Tidio Live Chat & AI Chatbots , 1,849 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.
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good app for the price. It is easy to understand and it has a fry trial so that you can try it. Als the custommer service is very helpful
Hi there! Thank you for your lovely review :) It's great to know that you like our app and support so far. We will do our best to keep it that way. Chris
1. I am new to them, but they have a small dynamic video to facilitate beginners to use the app. Personally, I think it is a worthwhile choice for businesses and stores.
2. when looking for help from customer service personnel, there are many buttons to choose. It seems very detailed, but as an inquirer, I may prefer to get a direct answer or solution, which makes it easier to communicate with the consultant. Even if you can solve the problem by constantly clicking the button, you still feel that it is a waste of time (this article is only for me). Fortunately, their customer service staff responded very promptly, so overall it was pretty good.
3. this item is well received!
Thank you so much for the in-depth feedback, we'll let our chatbot designers know about your comments. We try to design our chatbots to be as helpful as they can, but you can always reach out directly to our Customer Support Operators if the chatbot cannot help you. :)
I'm not a big APP user, but I now have found TIDIO very useful and helpful with customer service - with that being so important now, Fantastic Customer service as well
KC
If you're looking for an app with a great variety of features, easy to understand and use, and with a great support team behind it, you will love Tidio. They deserve a 5 star rating.
Thank you so much for the wonderful rating. We are really happy, you are enjoying our app :)
I just downloaded this app and it was an instant success! One of my customers immediately started chatting with me right from the website which made the experience much more memorable. I added my name and photo to the chat box so customers know they're speaking with me directly (my business is still small enough for me to do that). Long story short, I made a sale and that customer loved the experience so much she promoted my online shop on her Facebook page. I also programmed my hours so the widget is only active M-F, 8am-6pm. Get it, you won't regret it. You can check out my website to see what it looks like: www.mabelleprovence.com
Thank you so much! We love your success story, you sharing it with us keeps us going and motivated to provide the best product possible.
We are very grateful that you are with us <3
Only installed a few days ago 15 leads & 2 sales already. Recommend for improving conversion rates and adding customer service.
We are really happy that Tidio is working well for you :)
Dominika is amazing! really helpfull.. im using the app since 3 years and no problemas, really usefull tool
Thank you for an awesome review! I'm happy you find Tidio useful :)
Very nice app. I will find someone to configure it perfectly for me, I feel this app has excellent potential for my business. Thank you!
Hi there! Thank you for your kind review :) We're glad to hear you like Tidio. Let us know if you need any guidance, and we will happily assist you!
Installed & tested it for EEZITEC.com & so far so good! Will update this review as necessary but works very well thus far!
Amazing customer service from Mike, he was very helpful and responded to all my questions very clearly. Thank you!
Hi there! Thank you for taking the time to leave a kind review :) It's fantastic to know that Mike was so helpful. He's amazing at what he does! Chris