Tidio ‑ Live Chat & Chatbots

Live Chat boosted with Chatbots, Messenger, and Instagram

Shopify app insights
  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Up-to-date tech: works with the latest themes

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars

Filter and sort reviews

1471 - 1480 of 1502 reviews

Brother's on the Boulevard

Location United States
Time spent using app Almost 5 years

I would recommend this app to other stores, as it is a great way to interact with customers, especially with those interested in making a specific purchase. It's another avenue, besides phone and email, to reach out to customers needing help. At first, there were a few technical difficulties (it seemed to cut out, etc.), but it has since improved and we don't have those issues anymore.

Morphe Brushes

Location United States
Time spent using app About 1 month

Unfortunately, it stuttered when we have a major sale and we had a lot of traffic on our website. We uninstalled and started using another chat that we love and can handle volume.

El gusto canario ∞

Location Spain
Time spent using app 10 months

Check out by your self the magic tidio chat can do. great app and highly recomanded.

You Personalise.it

Location United Kingdom
Time spent using app 4 months

INCREDIBLE. I signed up to the app and within 5 minutes I'd purchased the pro version... at only $10 per month.

The app is brilliant. It works seamlessly in my shopify store with just one line to integrate in the template.

As you interact with customers, you can fill in their details to profile them, so next time they are on the site you see their name rather than the anon name.

Well done guys - the app is fantastic!!

Unbreakable Man

Location South Africa
Time spent using app Over 4 years

Tidio is easy to use, intuitive and very useful. This allows your customers to ask quick questions, and get quick answers. It even shows you what browser they are using, and allows you to save their email address and a name so you can target them in future. A fantastic app and a must have for every store.

Aksarben Wireless

Location United States
Time spent using app 9 months

One reason to buy products from a relatively small company is the individualized customer service. You MATTER to them. This is exactly what Tidio team provided. I had an issue with an app, they followed up right away and kept in constant contact. I mean, it was INCREDIBLE. They will be winners in my book for sure. Thank you very much for your commitment to excellence.

Designed By Droids

Location United Kingdom
Time spent using app 13 days

Unfortunately had a few issues but the support team were very quick to respond and help reach a satisfactory solution.

SimplySweetStyle (JM0699631-D)

Location Malaysia
Time spent using app 6 days

this app really slow, mobile chat doesnt work really well.

we purchased pro downloaded the app both on andriod and iphone. it say that we online but customer doesnt

requested for refund

Bubble Sports SA

Location Australia
Time spent using app About 1 year

Tidio Chat is seriously cheap and fantastic! there are currently a few bugs but the development team are very active and rolling out fixes very quickly. This is also the best looking chat service available on the Shopify market

Also, to further note these guys are very responsive, if you raise an issue they will respond within the day and provide you an ETA on a fix or a temporary solution.

They are an amazing team and I am keen to see what else they delivery, fantastic product A+++

PREMIUM COVERS OUTLET

Location United States
Time spent using app About 2 months

I like it, it's not perfect but we are getting there.

Android app is now working much better.

Good customer service.