Tidio Live Chat & AI Chatbots , 1,846 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.
Refine
-
By rating
Only been using it a couple days so far, but the ease of installation, and added customer service feature, really makes me feel better about our store. The customization is also simple and thorough. As returning customers, and even new ones file in, it's gonna be interesting how they'll make use of the added feature
Shoesandapparel.net
Seriously awesome! I am really impressed with how easy, professional and effective this app is. I'm a big fan.
Wow! Lovely to see such great feedback for our app! Should you have any questions or further inquiries let us know! Enjoy using Tidio!
Perfect and love it!!!! It is so easy to use and professional looking. Give it a 5 stars
Outfits Pro
This app is so easy to use, and the price point is really excellent. Being able to provide our customers with instants support -- and receiving it from this app's team -- is invaluable.
Good quality chat app, both via desktop and phone app. Pretty happy with features and function, but currently trying another app that offers more advanced features in free option.
I really like the free features on this happy. The UI is simple and easy to use and the functionality is good.
FREE app that works flawlessly! www.randomswag.com
good app for the price. It is easy to understand and it has a fry trial so that you can try it. Als the custommer service is very helpful
Hi there! Thank you for your lovely review :) It's great to know that you like our app and support so far. We will do our best to keep it that way. Chris
1. I am new to them, but they have a small dynamic video to facilitate beginners to use the app. Personally, I think it is a worthwhile choice for businesses and stores.
2. when looking for help from customer service personnel, there are many buttons to choose. It seems very detailed, but as an inquirer, I may prefer to get a direct answer or solution, which makes it easier to communicate with the consultant. Even if you can solve the problem by constantly clicking the button, you still feel that it is a waste of time (this article is only for me). Fortunately, their customer service staff responded very promptly, so overall it was pretty good.
3. this item is well received!
Thank you so much for the in-depth feedback, we'll let our chatbot designers know about your comments. We try to design our chatbots to be as helpful as they can, but you can always reach out directly to our Customer Support Operators if the chatbot cannot help you. :)
I'm not a big APP user, but I now have found TIDIO very useful and helpful with customer service - with that being so important now, Fantastic Customer service as well
KC