Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Convenient when customers want to ask a question about a product. Its very easy to use for both seller and customer.
Thank you so much for the 5 stars review! :)
Great app! Great mobile and desktop apps as well, makes communication seamless between my team and our customers!
We really liked the ease of automation, customisation that Tidio is able to provide hence we installed it in all our e-commerce sites. However it is disappointing that the charges have skyrocketed from $15 per month for triggers to 5K users to now $18 per month for 1K users. We only found out because we got notification that we don't have any more triggers left for this website and we were surprised as it didn't happen to the other site. And if we were to upgrade to 5K users we will be paying $45 which was 3 times the original amount we paid previously. It was a rude shock to us and this price difference makes it very difficult for us to want to continue.
Great app, easy to instal and friendly support.
First off,... Awesome awesome support! Not joking here... I never feel like I'm asking too much or like I am bothering the agents. The features you get out of the box are amazing.. I like the integrations.. and I am now slowly discovering what the bot launcher can do for me. Super app if you are looking for a chat option for your site. Recommended!
Amazing review - thank you so much! <3 :)
This chat tool gave me a great experience, and the development team actively answered my questions.Thanks
Hi there! Thank you for the great review :) We are glad to hear you like the app and you know you can always count on us to help!
LG Fitness Equipment loves Tidio! It has done wonders for our conversion rates, and building relationships with customers. - Thanks
Great app. Simple to install and use. Has already secured two orders for me. One of them a huge deal.
I especially like that you can have this on your phone. I won't miss an opportunity to chat with a potential customer and secure their business.
Simple and easy to use. Love it!
works well allows me to communicate with customers....................................................................................................................
Thanks a lot for the review! We are glad that Tidio is working out for you