Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and robust functionality, including a live chat feature that enhances real-time customer interaction. The AI chat, dashboard, and email marketing features are intuitive and effective. The chatbot feature is praised for boosting sales and improving customer service efficiency. The app's seamless integration with platforms like Facebook and Instagram, and its multilingual feature, are appreciated by international merchants. Merchants have reported significant sales increases after implementation, and the customer support team is frequently commended for their exceptional service.

August 16, 2016

I have just upgraded to the Pro version as the tool is effective and helps grow sales. Easy to use and good user interface on the website.

Www Brightstore Co Uk
United Kingdom
Over 3 years using the app
July 19, 2017

Great App! Easy User interface and great customer support :)

Brandstoreuae
United Arab Emirates
Over 3 years using the app
September 11, 2018

Great app. I even used it to answer a customer's questions from my hospital bed when I was in labour with my daughter. Resulted in a $1,750 sale. LOL.

GlobalBabyNZ
New Zealand
About 3 years using the app
Edited June 21, 2016

I have been using the free version of Tido Live Chat until the business gets bigger. This is such a great app, easy to set up and to integrate with your site. You can see when customers are online and what they are looking at at any given time. Staff are very helpful and quick to answer any queries. Highly recommend.

The Potting Shed Garden Tools
Australia
About 3 years using the app
June 5, 2019

A superb app that lets you do everything you could possibly need from a chat app - also has a discreet design which I like. Keep up the good work!

Niccolò P.
United Kingdom
About 3 years using the app
TIDIO LLC replied June 5, 2019

Thank you! We're glad you like our design. :)

April 30, 2019

great customer service and very easy use app. It has lots function as well. I guess this one should be the one I am looking for

Mr. Pillow Global
Canada
About 3 years using the app
October 17, 2017

The best customer service and has really helped our store so much. We offer one of a kind unique accessories so people are always emailing, our customers now reach out on here! So amazing!

Hydeandhare
United Kingdom
About 3 years using the app
Edited September 24, 2019

Works great so far and great support ,

very easy to get started and looks nice ,

Recommended ! ...

Center Of Treasures
Israel
About 3 years using the app
TIDIO LLC replied October 21, 2019

Thank you so much. Cheers from the support team! :)

September 6, 2020

As a new ecommerce business owner, I loved how straight forward and use-friendly this app is! They guide you through all of the relevant information and give you great tips for improving user experience on your website. I love it!

Gigi's Eco Collection
Australia
About 3 years using the app
TIDIO LLC replied September 7, 2020

This is exactly what we going for :) we are very glad you are enjoying Tidio!

March 15, 2023

Helpful app, top-rated support! The chat is helping me to be in front of the customers anytime! Thank you!

tabselect
United States
About 3 years using the app
TIDIO LLC replied April 6, 2023

Hi there! Thank you very much for the great review :) We're happy to hear that Tidio improved your website experience. Let us know if you have any other questions.