Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Matthew was wonderful! I was having a problem (that I created) and he fixed it right away. I would definitely recommend!
Great application, support is responsive and helps at all times. Keep up the good work :) :) :) :) :)
Thank you so much for the review and your kind words! :)
Good app & support. I recommend for improving conversions on my site putnams.co.uk
Review from the masteruniversaltechnologystore.com
We just got this app and it is like the #1 chat app on shopify if you want a convenient and easy to use app to chat with your customers then this app is the best option. What really impressed me was that they have a IOS app and a ANDroid app which is sooooooo convenient easily a must have app for any shopify store.
DOWNLOAD THIS APP IT'S SO WORTH IT :)
Great app works lovely and customer service is bomb!
Customer's comments cannot be cleared from comment section on their website. They will see their 1st conversation and any other previous conversations they have had. Tidio did say they are working on this.
Other than that the app seems okay. Just installed so honestly way too early to comment but they asked...
This app is a great tool to talk directly with your customers and really opens up the support line for them. would like to see the individual operators be open within the plan price and not have to pay extra for each operator
Hey there!
Thank you so much for your feedback.
We are happy to hear that Tidio is helping to enhance your Customer Support experience!
Your feedback means a lot to us, and we'd love to learn more about your needs. Please reach out at support@tidio.net so we can assist you further.
Tidio works just great, it was recommended by a friend and it has honestly been the the best for my startup. Great tools and configuration options for bots, messages, client lists, etc. Also the interface is super fast for potential customers unlike others around. 100% recommended!
Thank you for the kind words and recommendation :)
Really great App! 1. Looks really good and you can custom design it.
2. Free plan also great 3. The support answers very fast and helpful
Thank you so much for the 3 thumbs up and the 5-star review! We really appreciate your kind words and positive feedback :)
Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs.
Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.
Thank you for the review!
Do you experience the lack of notifications when the app is online on your mobile device? If that's the case, please reach me at jan@tidio.net and I will be able to help directly :)