Tidio Live Chat & AI Chatbots , 1,845 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.
Refine
-
By rating
I have loved it so far honestly.
j'ai utilisé cette application et c'est une appli magnifique je l'aime vraiment beaucoup je recommande très vivement
Hi there! Thank you so much for your lovely review :) It's great to hear that you like the app so far. Let us know in case you need any guidance! Chris
great app! keep up the good work
First time using it. Already love it. Support is great and 24/7 available. I spoke to Jose from support with some questions and he answered them and fixed my problem in 2 minutes (I am still on the free version) You can't ask for more. 100% recommended.
Fantastic product & Amazing support team!
Absolutely fantastic. Customers are loving the way they can just ask a question while they're on our site. The ability to answer questions wherever I am is such a bonus. Well worth the small investment.
I love this app. It is a good app. I started with the free trial and then loved it so much that i pay for it monthly. The only downside to the app is that it takes a lot of time to set it up and work out the kinks. Also in the free trial you can see the order easily. You must pay for the premium service to see the order for the customer and any pages they have visited which is a requirement for excellent customer service. Their $18 plan is good though for a small business IMHO.
thank you so much for the kind words and the 5 stars! We are constantly doing our best to improve the time it takes to set up, so your feedback is extremely appreciated :)
We love it. It's simple to use and helps us secure dozens of more orders per month. I would highly recommend it.
great app, great performance. amazing customer support ! etc........................................................
Thank you so much for your warm words!
We are always trying to improve in order to be as helpful as possible.
We are trialling live chat and so far so good. Easy to use - the chat help received as also great. First day using it so will have more feedback later in the week.
Thank you for sharing the review! Glad to hear you are finding Tidio easy to use. Should you have any questions or any issues come up just let us know via chat or email.