Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

Edited August 29, 2016

I really love this product, been using it for over 12 months and it's excellent!!
The support is instant and they are willing to mould the Live Chat to suit any website.

Tidio chat works on all my platforms, Wix, shopify and my mobile app.

There mobile and PC apps are great too.

Standardtoolstore
South Africa
5 months using the app
December 3, 2021

Amazing app. Great costumer service and the chatbots are just increddibile. HIghly recommencded to use them and not only the chat.

סטארט הום קניות באינטרנט
Israel
5 months using the app
TIDIO LLC replied December 3, 2021

Thank you so much for such a great review! Great support and useful features are what we are known for :)

June 24, 2021

Wish I found this app sooner! Sales have increased & overall customer experience has improved. Been a great add on to our online store.

BABY STAR™
South Africa
5 months using the app
October 13, 2020

This is my first time. I think it is a good app that can use easily and help to connect most of the options and as a pro package owner, I hope to find how useful this to me. {lease help me to improve and make the best online shopping website.

Facestora
United States
5 months using the app
TIDIO LLC replied October 16, 2020

Thank you so much for the review! :)

February 15, 2016

This live chat function has definitely been a great addition to my site. Been able to close sales instantly on the chat. Olek is super helpful too.

Toyabella
United States
5 months using the app
September 11, 2019

Easy to install and easy to use. Great for customer service! Truly recommended this app. AND IT'S FREE to start with.

Pool Best Buy
Thailand
5 months using the app
TIDIO LLC replied September 16, 2019

Perfect, thank you so much.

June 7, 2021

Funciona muy bien, especialmente las notificaciones, especialmente útil al utilizar en el móvil, es igual de practico en el Pc

Quick Control
Chile
5 months using the app
TIDIO LLC replied June 8, 2021

Thank you so much for the 5 stars and kind words :)

August 24, 2021

This app has really helped us increase our conversions. Highly recommend. Visit Elixirshots.com if you want to check out our automation with Tidio

Elixir Shots
United States
5 months using the app
TIDIO LLC replied August 24, 2021

Thank you for the 5-stars! We are happy to hear that Tidio is already proving to be useful in your business :)

December 17, 2020

Super Appli pour gérer le contact avec vos clients, simple à mettre en place avec énormément de possibilité pour le chatbots... SAV rapide et efficace.

Aeon
France
5 months using the app
TIDIO LLC replied December 19, 2020

Thank you so much for the 5stars! :)

August 16, 2016

Amazing support! Easy, fast, no headache, and works perfectly. Exactly what i needed!

Pefije
United Arab Emirates
5 months using the app